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CHAPTER40
Cisco IP Phones
Cisco IP Phones as full-featured telephones can plug directly into your IP
network. H.323 clients, CTI ports, and Cisco IP Communicator comprise
software-based devices that you configure similarly to the Cisco IP Phones.
Cisco CallManager Administration allows you to configure phone features such
as call forwarding and call waiting for your phone devices. You can also create
phone button templates to assign a common button configuration to a large
number of phones.
Afte
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Chapter 40 Cisco IP Phones Supported Cisco IP Phones • Phone Failover and Fallback, page 40-47 • Phone Configuration Checklist, page 40-48 • Where to Find More Information, page 40-49 Supported Cisco IP Phones Table 40-1 provides an overview of the features that are available on the following Cisco IP Phones that Cisco CallManager supports: • Cisco IP Phone 7900 family • Cisco IP Phone 7914 expansion module • Cisco IP Conference Station 7935 and 7936 • Cisco IP Phone model 30 VIP • Cisco IP
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Chapter 40 Cisco IP Phones Supported Cisco IP Phones Table 40-1 Supported Cisco IP Phones and Features Cisco IP Phone Model Description Cisco IP Phone 7970 The Cisco IP Phone model 7970, a full-featured, eight-line business set, supports the following features: • A backlit, color touchscreen display for easy access to call details and features. • Four fixed feature buttons: – Messages—accessing voice-messaging messages – Settings—adjusting phone settings – Services—accessing services – Dire
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Chapter 40 Cisco IP Phones Supported Cisco IP Phones Table 40-1 Supported Cisco IP Phones and Features (continued) Cisco IP Phone Model Description Cisco IP Phone 7960 The Cisco IP Phone model 7960, a full-featured, six-line business set, supports the following features: • A help (?) button • Six programmable line, speed-dial, or feature buttons • Four fixed buttons for accessing voice-messaging messages, adjusting phone settings, accessing services, and accessing directories • Four softkey
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Chapter 40 Cisco IP Phones Supported Cisco IP Phones Table 40-1 Supported Cisco IP Phones and Features (continued) Cisco IP Phone Model Description Cisco IP Phone 7920 The Cisco Wireless IP Phone 7920, which is an easy-to-use IEEE 802.11b wireless IP phone, provides comprehensive voice communication in conjunction with Cisco CallManager and Cisco Aironet (r) 1200, 1100, 350, and 340 series of Wi-Fi (IEEE 802.11b) access points. Features include: • A pixel-based display for intuitive access
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Chapter 40 Cisco IP Phones Supported Cisco IP Phones Table 40-1 Supported Cisco IP Phones and Features (continued) Cisco IP Phone Model Description Cisco IP Phone 7914 Cisco IP Phone 7914 Expansion Module extends the Expansion Module functionality of the Cisco IP Phone 7960 by providing 14 additional buttons. To configure these buttons as lines or speed dials, use Phone Button Template Configuration. The Cisco IP Phone 7914 Expansion Module includes an LCD to identify the function of the bu
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Chapter 40 Cisco IP Phones Supported Cisco IP Phones Table 40-1 Supported Cisco IP Phones and Features (continued) Cisco IP Phone Model Description Cisco IP Phone 7905G The Cisco IP Phone 7905G, a low-cost, single-line, basic-feature phone that is designed primarily for common-use areas such as cafeterias, break rooms, lobbies, and manufacturing floors, includes the following features: • LCD that displays features such as time, date, phone number, caller ID, call status, and softkey tabs •
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Chapter 40 Cisco IP Phones Supported Cisco IP Phones Table 40-1 Supported Cisco IP Phones and Features (continued) Cisco IP Phone Model Description Cisco IP Conference The Cisco IP Conference Station 7936, a full-featured, Station 7936 IP-based, hands-free conference station for use on desktops and offices and in small-to medium-sized conference rooms, includes the following features: • Three softkeys and menu navigation keys that guide a user through call features and functions Available f
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Chapter 40 Cisco IP Phones Supported Cisco IP Phones Table 40-1 Supported Cisco IP Phones and Features (continued) Cisco IP Phone Model Description Cisco IP Conference The Cisco IP Conference Station 7935, a full-featured, Station 7935 IP-based, hands-free conference station for use on desktops and offices and in small-to medium-sized conference rooms, includes the following features: • Three softkeys and menu navigation keys that guide a user through call features and functions Available f
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Chapter 40 Cisco IP Phones H.323 Clients and CTI Ports Table 40-1 Supported Cisco IP Phones and Features (continued) Cisco IP Phone Model Description Cisco IP Phone 30 VIP The Cisco IP Phone model 30 VIP offers many of the same features as PBX or POTS telephones. This IP phone includes the following features: • 26 programmable line and feature buttons • An LED that is associated with each of the 26 feature and line buttons to indicate feature and line status • A two-line LCD for displaying
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Chapter 40 Cisco IP Phones Cisco IP Communicator For instructions on how to configure H.323 clients and CTI ports, refer to “Cisco IP Phone Configuration” in the Cisco CallManager Administration Guide. Cisco IP Communicator Cisco IP Communicator is a software-based application that allows users to place and receive phone calls using their personal computers. Cisco IP Communicator depends upon the Cisco CallManager call processing system to provide telephony features and Voice-over-IP capabi
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Chapter 40 Cisco IP Phones Phone Button Templates Make sure that all phones have at least one line that is assigned to each phone. Normally, this assignment specifies button 1. Phones can have additional lines that are assigned, depending on the Cisco IP Phone model. Phones also generally have several features, such as speed dial, that are assigned to the remaining buttons. You can delete phone templates that are not currently assigned to any phone in your system if they are not the only te
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Chapter 40 Cisco IP Phones Phone Button Templates Custom templates enable you to make features available on some or all phones, restrict the use of certain features to certain phones, configure a different number of lines or speed dials for some or all phones, and so on, depending on how the phone will be used. For example, you may want to create a custom template that can be applied to phones that will be used in conference rooms. Table 40-2 provides descriptions of the default phone butto
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Chapter 40 Cisco IP Phones Phone Button Templates Table 40-2 Default Phone Button Templates Listed by Model (continued) Cisco IP Phone Model Default Phone Button Template Description Cisco IP Phone 7910 The default phone button template for the Cisco IP Phone 7910 uses button 1 for message waiting, button 2 for conference, button 3 for forwarding, buttons 4 and 5 for speed dial, and button 6 for redial. The Cisco IP Phone 7910 includes fixed buttons for Line, Hold, Transfer, and Settings. C
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Chapter 40 Cisco IP Phones Phone Button Templates Table 40-2 Default Phone Button Templates Listed by Model (continued) Cisco IP Phone Model Default Phone Button Template Description Cisco IP Phone 30 VIP The default Cisco IP Phone model 30 VIP template uses buttons 1 through 4 for lines, button 5 for call park, button 6 through 13 and 22 through 26 for speed dial, button 14 for message waiting indicator, button 15 for call forward, and button 16 for conference. Cisco IP Phone The default C
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Chapter 40 Cisco IP Phones Phone Button Templates Guidelines for Customizing Phone Button Templates Use the following guidelines when you are creating custom phone button templates: • Make sure that phone users receive a quick reference card or getting started guide that describes the most basic features of the custom template. If you create a custom template for employees in your company to use, make sure that it includes the following features and that you describe them on the quick refer
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Chapter 40 Cisco IP Phones Phone Button Templates Table 40-3 Phone Button Feature Description Feature Description AEC If you are configuring a template for the Cisco IP Phone model 30 VIP, you must include one occurrence of this feature and assign it to button 26. Auto echo cancellation (AEC) reduces the amount of feedback that the called party receives when the calling party is using a speakerphone. Users should press the AEC button on a Cisco IP Phone model 30 SP+ when they are using spea
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Chapter 40 Cisco IP Phones Phone Button Templates Table 40-3 Phone Button Feature Description (continued) Feature Description Conference Users can initiate an ad hoc conference and add participants by pressing the Conference button. (Users can also use the Join softkey to initiate an ad hoc conference.) Only the person who initiates an ad hoc conference needs a conference button. You must make sure that an ad hoc conference bridge device is configured in Cisco CallManager Administration for
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Chapter 40 Cisco IP Phones Softkey Templates Table 40-3 Phone Button Feature Description (continued) Feature Description Redial Users press this button to redial the last number that was dialed on the Cisco IP Phone. This feature requires no configuration to work. Privacy Users press this button to activate/deactivate privacy. Service URL Users press this button to access a Cisco IP Phone Service such as personal fast dials, stock quotes, or weather. Speed-dial Users press this button to sp
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Chapter 40 Cisco IP Phones Softkey Templates • Standard IPMA Manager • Standard IPMA Shared Mode Manager Note The default process does not assign a softkey template to the Cisco IP Phone. The administrator must assign standard or nonstandard softkey templates to the Cisco IP Phone by assigning the templates individually to each phone or by assigning the device pool to each phone. The administrator creates a nonstandard softkey template by using the Softkey Template Configuration windows in
