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AT&T
®
MERLIN
COMMUNICATIONS SYSTEM
USER’S GUIDE:
MODELS 1030 AND 3070
WITH FEATURE MODULE 5
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Table of Contents Page Page Available Features 2 Last Number Redial 25 Key to Symbols 3 Manual Signaling 25 Placing Calls 4 Loudspeaker Page 26 Outside Calls 4 Group Page 28 Button Access and Dial Access to Line Pools 5 Group Call Distribution 30 Automatic Route Selection 6 One-Touch Transfer or One-Touch Hold with Line Request 7 Call Announcement 32 Intercom Calls 7 One-Touch Transfer 32 Ringing Intercom Calls 7 One-Touch Hold with Call Announcement 32 Announced Intercom Calls 8 Auto Answer-All
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Available Features Tailor your voice terminal to meet your individual needs by programming available Use line buttons to call peo- buttons with custom features. ple who aren’t connected to your MERLIN system. Touch Intercom-Ring or Intercom-Voice to use the MERLIN system Intercom feature. Use Conference, Drop, Test your voice terminal and Transfer, and Hold for effi- program its features by cient call-handling. sliding the T/P switch to T (Test) or P (Program). Touch Speaker f
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Key to Symbols The following symbols are used throughout this guide to illustrate the steps for using your MERLIN system voice terminal. After you are familiar with the steps, use the symbols to remind you how to perform each procedure. 555-1234 Slide the T/P switch to Lift your handset. Touch a button. the P position. (The symbols for buttons are shaded and labeled Transfer to look like the buttons on your voice terminal.) Don’t lift your handset. Dial a number. Slide the T/P switch to (This ca
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Placing Calls ® With your MERLIN system, you can place two types of calls: outside calls and intercom calls. OUTSIDE CALLS To call someone who is not connected to your MERLIN system: ● + Lift your handset. outside The MERLIN system automatically selects an available outside number line. ● Dial the number. NOTE: When the red light is on next to a line button, it means you are using that line or will get that line if you lift your hand- set. When you lift your handset to place a call, the green
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Button Access and Dial Access to Line Pools Your MERLIN system may be “pooled,” meaning some or all of your outside telephone lines are grouped into one or more pools (for example, a pool of local lines, a pool of WATS lines, and a pool of Foreign Exchange lines). You make outside calls on pooled lines in one of two ways, depending on how your system is set up: either you touch a button for direct access to a line in a pool (Button Access), or you touch a button and then dial a code for access t
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NOTE: Ask your system administrator if your system has Automatic Route Selection (ARS). If it does, follow the procedure for making outside calls in the next section, “Automatic Route Selection.” Neither of the above procedures works for you if your system has ARS. Automatic Route Selection If you have Pool Access buttons, your MERLIN system may have Automatic Route Selection (ARS). Ask your system admin- istrator if your system has ARS. ARS automatically selects an administered route for each
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If you hear a fast MERLIN system busy signal: ● Hang up and redial in a few moments using the Pool Ac- cess procedure or the Saved Number Redial feature (see page 23). NOTE: For ARS to work, you must dial a “1” before dialing a long distance number, even if you do not normally do so. Line Request If you are waiting to use a line that is busy, you can have the MERLIN system signal you when the line is free: ● Without lifting your handset, touch the button for the busy line. 555-1234 The red ligh
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To place a ringing intercom call: ● Touch Intercom-Ring. Intercom + + Ring ● Lift your handset. intercom ● Dial a 2-digit MERLIN system intercom number. number Announced Intercom Calls When you place an announced intercom call, your coworker hears your voice through the voice terminal speaker. If your coworker wants to respond to your announcement, he or she speaks through the handset to talk with you. Your voice an- nouncements do not interrupt your coworkers’ outside calls, so if you need to,
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Answering Calls To answer a call: ● Lift your handset. You are automatically connected to the incoming call. You can tell what kind of call you’re receiving by the way your voice terminal rings. = Intercom two short and one long ring = Outside one long ring = Transferred one short and one long ring You may personalize these rings to distinguish the ringing of your voice terminal from that of others in your office (see “Per- sonalized Ringing,” page 44). 9
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Fixed Features Fixed features are the features assigned to the permanently labeled buttons on your voice terminal. HOLD Hold To put a call on hold: Pause ● Touch Hold. When you put a call on hold, the green light next to the call’s line button flashes rapidly. If someone else puts a call on hold from another voice terminal, the green light flashes slowly next to the call’s line button on your voice terminal. To take a call off hold: 555-1234 ● Lift your handset. ● Touch the held call’s button. W
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If the call is not answered within a few rings, it returns to your voice terminal. Transfer with Voice Announcement Transfer Intercom To announce a transferred call: + + Voice ● Touch Transfer. ● Touch Intercom-Voice. ● Dial the intercom number of the voice terminal to which you want to transfer the call. + ● Announce the call through your handset. intercom number ● Hang up. You cannot transfer with voice announcement to a Group Call Distribution group (see “Group Call Distribution,” page 30). C
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If you don’t want a participant to listen as you set up the rest of the conference call, touch Hold before repeating this procedure. Conference To take the person off hold: 555-1234 + ● Touch Conference. ● Touch the button for the line you put on hold. If you have several lines on hold, repeat this procedure for each one. Hold Pause To remove yourself from a conference call without ending the call: ● Touch Hold. To rejoin the call: 555-1234 ● Touch a button associated with a line active in the c
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SPEAKER You can use your voice terminal’s speaker to monitor a call as you dial it, to monitor a call on hold, and to let a group listen to your conversation. On-Hook Dialing Instead of using your handset to listen while you place a call, you can use your voice terminal’s built-in speaker: Speaker ● Touch Speaker. + + The green light next to Speaker goes on, and you hear a dial tone outside number through your voice terminal’s speaker ● Dial the number. ● When you hear the other person answer, l
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Group Listening To let others in the room hear your telephone conversation: Speaker ● Without hanging up your handset, touch Speaker. You can speak to the other person only through your handset unless you have a Hands-Free Unit (see “Hands-Free Unit,” page 50). NOTE: Before hanging up, touch Speaker again. This prevents a squeal from the speaker as your handset comes close to it. MESSAGE Your MERLIN system attendant can let you know that a message is waiting for you by turning on the light next
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RECALL To disconnect a call without hanging up your handset: Recall ● Touch Recall. NOTE: If you have PBX, Centrex, or Custom Calling features, touch Recall any time instructions call for a switchhook flash. If you press the switchhook, you disconnect your call. 15
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Custom Features Custom features are features that you select and program for your voice terminal. The basic programming instructions below describe the procedure you follow to program features on your voice terminal. You can program most custom features on the available buttons on your voice terminal; however, if you have a limited number of feature buttons available, you can dial special codes to use many of the custom features. Read through each feature’s description before you program it on y
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● If you want to program other buttons, repeat the two previous steps. Slide the T/P switch to the center position. ● NOTE: If you make a mistake entering a programming code, simply touch the button again and reenter the code. The following feature descriptions include feature programming codes and brief programming instructions. For example: To program: ● T/P to P ● Touch the button ● Dial *84 ● T/P to center means slide the T/P switch to P, touch the button you want to program, dial the progr
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Notify Send To program: ● T/P to P ● Touch the button ● Dial *87 + the intercom number of the person you want to notify ● T/P to center To notify another voice terminal of a message: ● Touch the Send button. The green light next to your Send button goes on. The green light next to the Receive button on the other voice Send John terminal goes on. NOTE: Remember that for each Send button you program on your voice terminal, there must be a Receive button programmed on the receiving voice terminal.
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To turn off the green light next to the Receive button: ● Touch the Receive button. The green light next to your Receive button goes off. Receive Susan The green light next to the Send button on the other voice terminal also goes off. OUTSIDE AUTO DIAL Use the Outside Auto Dial feature for one-touch dialing of fre- quently used telephone numbers, account numbers, or PBX, Centrex, or Custom Calling feature codes. You can include up to 16 numbers and special characters in an Auto Dial sequence. To
