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HP ENVY dv6 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
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© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is su
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ................................................................................... 10 Finding your hardware and software information ....................................................................... 10 Display ...............................................................................................
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Electrostatic discharge damage .................................................................. 46 Packaging and transporting guidelines ........................................ 48 Component replacement procedures ........................................................................................ 50 Service tag ............................................................................................................. 50 Battery ...........................................................
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Creating HP Recovery media .................................................................................. 110 Restore and recovery ............................................................................................................ 111 Using Windows Refresh for quick and easy recovery ................................................. 112 Remove everything and reinstall Windows ............................................................... 113 Recovering using HP Recovery Manager ...
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viii
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1 Product description Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Product Name HP ENVY dv6 Notebook PC √√ Processors ● AMD® A10-4600M 3.20-GHz processor √ (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ● AMD A8-4500M 2.80-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ● AMD A6-4400M 3.20-GHz processor (1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W) ● AMD A4-4300M 2.50-GHz processor (160
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Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor ● Processors (continued) Intel® Quad Core® i7-3840QM 2.80- √ GHz processor (SC turbo up to 3.80- GHz; 1600-MHz FSB, 8.0-MB L3 cache, 45 W) ● Intel Quad Core i7-3820QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 8.0-MB L3 cache, 45 W) ● Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W) ● Intel Quad Core i7-372
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Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor ● Processors (continued) Intel Dual Core i5-3320M 2.60-GHz √ processor (SC turbo up to 3.30-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1600-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i5-2450M 2.50
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Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Graphics (continued) Internal graphics: √ ● Intel HD Graphics 4000 (on computer models equipped with an Intel Core i7/ i5/i3 3000-series processor) ● Intel HD Graphics 3000 (on computer models equipped with an Intel Core i7/ i5/i3 2000-series processor) Switchable discrete graphics: ● NVIDIAR GeForceR 630M with 1024-MB of dedicated video memory (64-MB×16 DDR3 900-MHz×8 PCs); 128-b
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Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Memory Two customer-accessible/upgradable memory √√ module slots DDR3-1600-MHz dual channel support Supports up to 16384-MB system RAM Supports the following system RAM configurations: ● 16384-MB (8192-MB×2; not supported on computer models equipped with a 32- bit operating system) ● 12288-MB (8192-MB×1+ 4096-MB×1; not supported on computer models equipped with a 32-bit operating
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Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Optical drive Fixed √√ Serial ATA 12.7-mm tray load Supports the following optical drives: ● Blu-ray Disc ROM with SuperMulti DVD ±R/RW Double-Layer Drive ● Blu-ray Disc R/RW with SuperMulti Drive ● DVD±RW Double-Layer with SuperMulti Drive Audio and video HD audio √√ Beats audio Quad speakers Subwoofer Supports Microsoft Premium requirements HP TrueVision HD webcam (fixed, no til
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Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Wireless (continued) Support for the following WLAN formats: √√ ● Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter ● Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter ● Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter ● Intel Centrino Advanced-N 6230 WLAN module ● Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter ● Ralink RT3290LE 80
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Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor ● Ports AC power √√ ● Combination audio-out (stereo headphone)/audio-in (mono microphone) ● HDMI 1.4a output supporting stereoscopic 3D ● VGA (Dsub 15 pin) supporting: 1920×1600 external resolution @ 60 Hz, hot plug and unplug and autodetection for correct output to wide- aspect vs. standard aspect video ● RJ-45 (Ethernet) ● USB 3.0 (3 ports), USB 2.0 (1 port) Keyboard/pointing Fu
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Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Operating system Preinstalled: √√ ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit Serviceability End user replaceable parts: √√ ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module 9
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2 External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSDs), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. 10 Chapter 2 External component identification
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Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) HP TrueVision HD webcam Records video, captures still photographs, allows video conferences and online chat by means of streaming video. To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. (4) Webcam light On: The webcam is in use. (5) Speakers Produce sound. *The antennas are not visible from
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Buttons, speakers, and fingerprint reader (select models only) Item Component Description ● (1) Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsav
