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MX800 Series
Installation Guide
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MX800 SERIES INSTALLATION GUIDE
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MX800 Series Installation Guide Part Number 23752, Revision C April 25, 2008 ® VeriFone , Inc. 2099 Gateway Place Suite 600 San Jose, CA 95110 Telephone: 408-232-7800 http://www.verifone.com Printed in the United States of America. © 2008 by VeriFone, Inc. No part of this publication covered by the copyrights herein may be reproduced or copied in any form or by any means — graphic, electronic, or mechanical, including photocopying, taping, or information storage and retrieval systems — without
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MX800 SERIES INSTALLATION GUIDE
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CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Conventions Used in This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Gap in Captured Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 No Response From the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 CHAPTER 5 VeriFone Service Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 and Support CHAPTER 6 Specifications Terminal Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 INDEX . . . .
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PREFACE This guide is your primary source of information for setting up and installing the ™ ™ ™ ™ MX800 Series terminals, the MX870 , MX860 , MX850 , and MX830 . This guide is useful for anyone installing and configuring the MX800 Series Intended terminals. A basic description of terminal features is also provided. Audience The following chapters are included: Document Organization Chapter 1, Features, explains the features of and factory options for the MX800 Series terminals. Chapter 2, I
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The following table describes the conventions used: Conventions Used in This Table 1 Document Conventions Document Convention Meaning Text in blue indicates terms that are cross referenced. Blue Courier Courier font is used when specifying text that you would enter at a command prompt. Italic Italic font style indicates book titles or emphasis. SCREENTEXT Used when specifying on-screen text that is tapped or selected, and for keys to be pressed. NOTE The pencil symbol is used to highlight impo
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CHAPTER 1 Features This chapter presents an overview and feature list for the MX800 Series terminals. MX800 Series terminals are designed to offer customers outstanding flexibility with the help of the terminals' unique modular design that supports a full line of payment and value-added applications such as loyalty or prepaid cards. In addition, they are easy to use, secure, and highly reliable–backed by two decades of VeriFone leadership in electronic payment. The MX800 Series offers custo
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MX830 The MX830 has a 3.5-inch backlit, 16-shade grayscale display with optional touch screen and ATM-style screen-addressable keys. Stylus The signature capture stylus is available for any MX800 Series terminal with a touch screen. Signature capture capability allows capture of virtual signatures, which can be stored as tagged image file format (TIFF) files using capacitive touch technology. Features and Following are the features and benefits of the MX800 Series terminals: Benefits Table
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Table 3 Features and Benefits (Continued) Features Benefit Sophisticated security Includes 3DES encryption, Master Key/Session Key and Derived Unique Key Per Transaction (DUKPT) key management; also incorporates VeriShield file authentication and tampering safeguards. 32-bit microprocessor Streamlines processing, even on complex transactions. Flash and RAM Ample memory to support multiple payment and value-added applications simultaneously. RS-232/RS-485 ports Provides connectivity for ECRs
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Applications Standard payment applications are available from VeriFone to interface with most ECRs. Applications for the terminals are written using a C-based programming language. These programs can be downloaded directly from an ECR, another terminal, or a development PC using the MX800 Series terminal System Mode. Terminal System Mode can also be used for diagnostics, changing the password, and Master Key injection. For further information on System Mode, see the MX800 Series Reference
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CHAPTER 2 Installation This chapter describes the MX800 Series installation procedures and includes connection examples. This section presents installation guidelines for the MX800 Series terminal. Installing the Device Unpacking Open the shipping carton and carefully inspect the contents for possible tampering or shipping damage. WARNING Do not use a damaged terminal. MX800 SERIES INSTALLATION GUIDE 7
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Cable Tie-down Strap and Screw Multiport Cable Power Pack Stylus and Tether (Optional) Stylus Mounting Holster (Optional) Figure 1 Example of Terminal Product Components To unpack the 1 With the shipping carton right side up, open the top and remove all items from shipping carton the carton: • Terminal unit • Cable tie-down strap and screw • Power pack (power supply) • Multiport cable • Stylus and tether (optional) • Mounting holster (optional) 2 Remove the protective plastic wrap from the d
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Use the following guidelines to select a location for the MX800 Series terminal. Selecting a Location 1 Select a location for the terminal that offers adequate ventilation and protection and is convenient for the user and merchant. WARNING The MX800 Series terminal is designed for indoor use only. 2 Place the MX800 Series terminal on a flat surface, such as a table or countertop, or mount it on a mounting stand supplied by VeriFone. Avoid areas with: • Excessive heat or dust • Oil or moisture
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6 Slide the terminal down until the unit seats securely. Figure 2 Aligning MX800 Series Terminal with the Typical Mounting Plate The following techniques can be employed to provide for effective screening of PIN Protection the PIN-entry keypad during the PIN entry process. These methods would Measures typically be used in combination, though in some cases a method might be used singly. • Positioning of terminal on the check-stand in such a way as to make visual observation of the PIN-entry
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Table 4 Mounting Methods and Protection Measures Customer In Customers On-Site Method Cashier Queue Elsewhere Cameras Countertop Use signage Install so that No action Do not install without stand behind the customer is needed within view of PED between PED and cameras next in queue Countertop No action Install so that No action Do not install with stand needed customer is needed within view of between PED and cameras next in queue VeriFone also recommends instruction of the cardholder rega
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3 Route the multiport cable through the races in the countertop wedge or through the races underneath the wedge. Figure 4 Installing the Countertop Wedge . Installing I/O Use the following steps to install optional I/O modules: Modules NOTE The retaining screws are captive, which means they do not actually separate from their seats, but only from the mounting hole. 1 Loosen the module retaining screw on the bottom of the terminal (Figure 5) until the old module can slide out. Figure 5 Removi
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2 Slide the module into place (Figure 6) and secure the retaining screw. Figure 6 Installing the Module Installing MSAM Follow the steps below to install smart cards (MSAM cards). Cards Often merchants are issued MSAM cards to run small applications, such as loyalty programs. MSAM cards are used only with MX800 Series terminal smart card configurations. 1 Unplug the power pack from the multiport cable. 2 Place the terminal upside down on a soft, clean surface to protect the lens from scratche
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4 Remove any previously installed MSAM card by sliding the card from the MSAM cardholder. Figure 8 Removing Installed MSAM Card Before inserting the MSAM card, position it with the card’s gold contacts facing the NOTE smart card reader end of the terminal. The cardholder connector base has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. The MSA
