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USER GUIDE
TALKSWITCH 24-CA
v3.21
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Copyright Information TalkSwitch. Copyright 2005. All Rights Reserved. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Information in this user guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch. No part of this user guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or information
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Table of Contents 1.0 Installing TalkSwitch 1.1 What’s included with TalkSwitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 1.2 Front Panel Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 1.3 Back Panel Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 1.4 Plugging into the Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 1.4.1 Attaching telephone
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2.3.4 Call Back/Call Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 2.3.4.1 Auto Call Back . . . . . . . . . . . . . . . . . . . . . . . . . .50 2.3.4.2 Prompted Call Back . . . . . . . . . . . . . . . . . . . . . . .53 2.3.4.3 Call Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 2.3.5 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 2.3.5.1 Audio Controls . . . . . . . . . . . . . . . . . . . . . . . . . .57 2
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Appendices Appendix A — Help & Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Appendix B — Using TalkSwitch with Telephone Company Calling Services . . . . .97 Appendix C — Quick Commands and DTMF Functions . . . . . . . . . . . . . . . . . .101 Appendix D — Safety Precautions and Regulatory Information . . . . . . . . . . . . .105 Appendix E — TalkSwitch One Year Warranty . . . . . . . . . . . . . . . . . . . . . . . . .109 Appendix F — Return Policy . . . . . .
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Installing TalkSwitch 1 1.1 What’s included with TalkSwitch The TalkSwitch products come shipped with the following items: 1. The TalkSwitch Unit 2. AC Power Adapter (Warning: never use any other Power Adapter other than the one provided with the TalkSwitch.) 3. USBcable 4. 6' RJ-11 Telephone Cable – (2) 5. Software CD (This contains the configuration software and documentation) 6. Quick Reference Cards – (Local Extension Use) 7. TalkSwitch Start Guide 8. TalkSwitch Memory Card (optional purchas
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1.2 Front PanelDescriptions TalkSwitch’s front panel consists of a power button (“Power”) and 5 LED lights that do more than let you know TalkSwitch is plugged in and turned on. What do the LED lights tell you? LED light State Description Line 1 On Solid Line 1 is currently in use. Pulsing Slowly The Line 1 caller is on hold. Flickering Line 1 is ringing. Quick Pulse Line 1 is engaged by another device on the line. Line 2 On Solid Line 2 is currently in use. Pulsing Slowly The Line 2 caller is
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1.3 Back PanelDescriptions Before connecting all your phones and lines to TalkSwitch, you may want to proceed with configuring the unit first. (See section 2.1) This will minimize the disruption time for your telephone lines while setting up the system. 1.3.1 The TalkSwitch24 Jacks/Ports What to plug in MUSIC Plug in a radio, CD player, PC soundcard or any other device that emits an audio signal if you wish to use TalkSwitch's Music-on-Hold feature. This is a 1/8" (3.5 mm) phono jack. Mono cabl
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SERIAL* You can use a serial cable (RS232) that connects TalkSwitch to your PC. If you use the serial port you cannot use the USB port simultaneously. *Serial cables are not supplied with the TalkSwitch unit. POWER Plug the supplied AC Power Adapter in here. Rating: 16VAC 1.1 A output. Do not use any other power adapter as this may cause damage. MEMORYSLOT Memory expansion slot (located on side). Used to expand internal memory for voicemail and Auto Attendant messages. TalkSwitch Memory car
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To Attach a Single Line Corded or Cordless Telephone, Fax Machine or Answering Machine: Connect your single line analog telephone or fax machine to one of TalkSwitch’s extension jacks E1 to E4 just as you would if you were plugging them into a standard telephone wall jack. To Attach a Two-line Telephone: Option #1 (Use it as one TalkSwitch extension.) Disregard the telephone’s Line 2 jack (plug-in). Connect the telephone’s Line 1 plug-in to any one of TalkSwitch’s extension jacks. You will still
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The PA jack can be connected to a PA System for external paging or to an amplification system to screen voicemail or to use as a line simulator. The PA jack requires a 1/8'' (3.5mm) phono connector. If you have more than one TalkSwitch connected to a LAN, you will need to provide a connection from each TalkSwitch to the PA system. 1.4.4 Connecting TalkSwitch to a PC There are two ways to connect TalkSwitch 24CA directly to your PC for configuration — USB or Serial USB: Use the provided USB cabl
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Configuring TalkSwitch 2 2.1 Installing the TalkSwitch Configuration Software Insert the TalkSwitch CD into your CD drive. The Install program will automatically launch. If the software does not launch automatically, you can use Windows Explorer to explore your CD-ROM drive. Double-click the Setup.exe file, then follow the instructions on the screen. If you are installing on a Windows XP machine, do not enable Windows 98 compatibility mode for the TalkSwitch software. The TalkSwitch software can
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2.2 Running the TalkSwitch software After installation is complete, double-click the TalkSwitch icon. The following screen provides different connection options. Connection Type: USB If TalkSwitch is connected to the PC via a USB cable, then select this option and press ‘Connect’ to continue. Connection Type: Serial If TalkSwitch is connected to the PC via a Serial cable, then select this option and choose the Serial Port associated to the connection. Press ‘Connect’ to continue. Connection Type
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2.3 Configuration The configuration screen consists of 4 parts: 1 2 3 4 1. Menu Items 5 2. Configuration Navigation Controls what is displayed in the configuration window. 3. Configuration Window Displays configuration information. 4. View System Information Click this button to view each TalkSwitch unit’s MAC address, IP address, hardware version and firmware version. 5. Resize Grabbing this corner by left-clicking on the mouse allows you to increase or decrease the window size. There is conte
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Menu Items - File Open File... Opens existing configuration files from the PC. Default configuration files are included with the software. TalkSwitch also backs up to a file called “LastSavedConfig.dat” every time you save settings to TalkSwitch. Save to TalkSwitch Saves the current configuration to TalkSwitch. Save to file... Saves the current configuration to a file. Exit Closes the Configuration. Retrieve settings: Retrieves settings from TalkSwitch connected to the PC. Update Firmware: Thi
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Terminal Window: Displays a command line interface to enter commands. Useful for troubleshooting in conjunction with technical support. Defaults: Select this option to reset the current page or the entire configuration back to defaults. Menu Items — Help Support on the Web: Launches your browser and directs you to our support site. About TalkSwitch: Displays the TalkSwitch software version number, TalkSwitch firmware version number and Copyright information. Additional PDF help documents can
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2.3.1 System Information 2.3.1.1 Administration It is recommended that you enter an Administrator password to prevent tampering with the system configuration. System Name: The system name is for informational purposes to confirm the identity of the system when connected. Administrator password: To activate the use of an administrator password, enter a 4 to 8 digit password. The password can only contain numbers since it is also used to gain access to the system using a touch tone phone. If the
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2.3.1.2 Telephone Lines This section is used to inform TalkSwitch about the lines or VoIP ports plugged into its back panel. Simply select a line and fill in the information. For each line there is a status message (“Line detected at initialization”) indicating if TalkSwitch detected a line plugged into the associated line port. If a line is plugged into a line port and is not detected, check your telephone line, and then choose File>Retrieve settings to update the screen. Connection type: Selec
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In the “Telephone company services” section: Select any of the Telephone Company Services that you currently have for each line. The following is an explanation of each service and the impact of selecting each option with respect to how TalkSwitch handles calls. For definitions and details on how to use these features with TalkSwitch, see Appendix B. 3-Way Calling/Conference: TalkSwitch can work with either service to forward calls to Remote Extensions or other external phone numbers while usin
