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Digital Telephone System
Attendant’s Supplement
COMDWL ’
Made rigb in the USA
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This user guide is applicable for the following system and telephone models: System Models: CO408, C0816, and Cl632 (with software release 10 [SW 101 or later) Telephone Model: 77OOS-+* Rev. I and later 77143~++ Rev. I and later 7714X-++ Rev. I and later
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Table Of Contents iV LCD Display Abbreviations ......................... 1 .............................. Using This Supplement ................ .2 Programming The Attendant Features .............. .2 Creating The LCD Response Messages ...................... .6 Direct Inward Station Dialing .................... .7 Naming The System Telephones ................ .lO SettingTheMusicOnHoldFeature ........ .12 Setting The Night Transfer Of Ringing Mode ........................ .14
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LW visplay Abbreviations LCD Display Abbreviations This cha ll I identifies the abbreviations that appear in your LCD display. - 1 ADIAL Automatic Dial ALL All ANS Answer ARDL Automatic Redial BGM Background Music BKSP Back Space BLOCK Block CAMP Camp CFWD Call Forward CLBK Call Back clear CLEAR DSS Direct Station Select EXIT Exit FEAT Feature FWD Forward G (followed by a number) Group HOLD Hold . . Message MSG NEXT Next Display OVER Override P (followed by a num
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Using This Supplement To help you use your attendant’s telephone to its fullest capacity, this supplement to the-DigiTech system user’s guide describes the attendant’s telephone and tells you how to use it. You can program special features on your telephone that are unique to attendant station operation. The instructions for programming these fea- tures are included in the section titled l Programming The Attendant Features For your convenience, a display summary, a glossary of terms and
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Creating The LCD Response Messages When you are busy or are away from your desk, you can set a message at your telephone that will be received by any LCD speakerphone within your system. Your system provides two default messages: “Back at . . .‘I and “Call . . .” In addition, you can add eight customized messages, or you can create up to ten messages if you choose not to use the two default messages. Note: If you intend to create a response message to a voice announce, remember that this
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rrvgrarrrrnmg I rie fmzrmmr rearures When you are finished creating and programming messages, fill in the list on page 5 of this guide. Make a list of the stored messages and their location numbers, and give each station user a copy. ,SPKR 00 00 Button 00 00 00 0 00 0 @---pg @@@ 0 0 0 0 0 0 Antercom 000000 Light I Y 000000 000000 muI -ITCM Im Button Continued on the following page . 3
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rrvyrarrmmy I ne menaanl tearures Letter Code Table 4
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LCD Message List 5
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rrvyra 111,111, ,y IIICirl~1GIIUCIIII rGcJ,“IGa Direct Inward Station Dialing The direct inward station dialing (DISD) feature allows an external party to call an intercom station directly without assistance from the at- tendant if the call is made over a line programmed for that purpose. As the system attendant, you may instruct callers to make DISD calls when necessary. For example, if a caller regularly dials a number that rings at the attendant’s station for service, you may give the
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Naming The System Telephones If you have an LCD speakerphone, this feature lets you know who is calling you. You can assign either a personal name or a group name to each system telephone. This name can be up to seven letters in length and will show up in the user’s display and/or in the called party’s dis- play. Typical names could be SRVC, MKTG 1, K SMITH. Name the system telephones as follows: l use letter code table (page 8) to compose names for all telephones requiring them (up to s
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Letter Code Table E 132 1 I H 1 42 L 53 M 61 N 62 0 63 P 71 Q 11 R 72 S 73 8
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Station Names (Record telephone names here. Copy this sheet if you need more record space.) 9
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rrvyrdrrrrrrrrry I IICZ rl,LlG,I”clll‘ rGa‘“,Ga Setting The Music On Hold Feature Music that is provided to outside lines while those lines are on hold can be enabled and disabled through the attendant’s station: TC 3 set the music on hold feature, l press ITCM, l dial+%#OO, l press A 1 (top, left-hand programmable button) to alternate the feature on and off, q l dial 1 to enable, l dial 2 to disable, Note: Associated light will turn on when music on hold is provided and turn off wh
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rrvyrarrrrr~~r~y I IIG ~~uziiucuit rci’diuiea -Al * # / 1-O c - SPKR 000000 Button 0-o--r I 1 / ITCM 000000 Button 0000-0~ IlO tm 11
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rrogrammlng I ne Hrrenaanr Pearures Setting The Night Transfer Of Ringing Mode The day (or normal) ringing assignments of incoming lines can be trans- ferred to a particular station or stations for off-hour or special purpose answering (such line/station ringing assignments are made through class of service programming). Additionally, stations can be arranged through class of service programming to answer any ringing outside line. The ability to answer a line from any station is also enab
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.. : -Al I / / mcmcn 00 00 00 00 00 00 00 * # 1-o 4 - SPKR Button / ITCM Button j ._ : : : 73
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Setting The System Clock The system clock can be programmed to maintain current date and time information. This information is provided to the LCD speakerphone for display. To set the system clock from the attendant’s station, l press ITCM, l dial*#Ol, l dial two digits (00-99) for year, l dial two digits (01-12) for month, l dial two digits (01-31) for day, l dial two digits (00-23) for hour, l dial two digits (00-59) for minutes, l press SPKR to end. r * 14
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Station Message Detail Accounting (SMDA) Printout If your system is connected to a printer, you can command the system to print several different types of reports and to delete all stored SMDA records. ; : j..’ To print an SMDA report, .: l press ITCM, l dial*#OO, l choose report to be printed: - dial 1 # for station report - dial 2 # for line report - dial 3 # for SMDA department report - dial 4 # for account code report - dial 5 # for automatic reports - dial 6 #to print all re
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Storing The System Speed Dial Numbers You can store up to 99 system speed dial numbers at your attendant telephone that every system user can access from his or her telephone. Typically, these are numbers that are frequently called by many dif- ferent users and emergency numbers that you want readily available to everyone. Distribute a list of these stored numbers to the system users for their reference. To program system speed dial numbers from the attendant’s station, l press ITCM, l
