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Polycom Telepresence m100
Help Book
Version 1.0
Copyright © 2011 Polycom, Inc.
Polycom and the Polycom logo are registered trademarks and Polycom Telepresence m100 is a trademark of
Polycom, Inc.
3725-82807-001/A
July 2011
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Table of Contents Getting Started with Polycom Telepresence m100 ........................................................................................................ 1 Welcome to Polycom Telepresence m100 ................................................................................................................. 1 Starting Polycom Telepresence m100 ........................................................................................................................ 1 Activating
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Polycom Telepresence m100 Help Book Setting Up Encryption ............................................................................................................................................... 23 Solving Problems ......................................................................................................................................................... 27 Troubleshooting ......................................................................................................
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Getting Started with Polycom Telepresence m100 Welcome to Polycom Telepresence m100 Polycom Telepresence m100 is an easy-to-use video conferencing application that lets you see and hear the people you call. With Polycom Telepresence m100, you can connect to anyone else who is using Polycom Telepresence m100 or other types of video conferencing systems. You can show your Windows desktop to participants in video calls. Polycom Telepresence m100 contacts who don't have cameras can still part
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Polycom Telepresence m100 Help Book Note that you will need to set up an account if you don't have one. 3. Click Single Activation/Upgrade. Follow the onscreen instructions to request the activation key code. Make a note of this number for use during activation of your software. To activate Polycom Telepresence m100 by importing a License File: 1. Save the Activation Key Code file to your local computer. 2. From the main window, click Menu > Preference > Activation. 3. Select Import Lic
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Calling and Answering Placing a Call You can place a call by choosing a name from your Contacts list, the Directory, or your Recent Calls. You can also call by entering the calling information yourself. Depending on the type of system you're using and the type of system you're calling, you can place a video call, or place an audio call. To place a call by choosing a name from your Contacts list: >> Do one of the following: • Double-click a Contact to place a video call. If the Contact'
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Polycom Telepresence m100 Help Book Related Topics Searching for a Contact Participating in a Multipoint Call Configuring the Directory Services Answering a Call Ending a Call Answering a Call When you receive a call, you see a call notification that tells you who is calling. You can configure Polycom Telepresence m100 to answer calls automatically after this message appears, or you can configure Polycom Telepresence m100 to let you answer calls manually. Automatically answering vid
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Calling and Answering Some virtual meeting rooms allow the meeting organizer to specify calling information for all participants before the call starts. In this type of multipoint call, you simply answer the incoming call. To join a multipoint call: >> Choose the virtual meeting room number from your Contacts list, the Directory, or your Recent Calls. You can also click a link in a meeting invitation or manually dial the number supplied to you by the meeting organizer. To enter a virtua
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Using the Contacts, Directory, and Recent Calls Lists Managing Your Contacts From your Contacts list, you can place calls with just a click. To add a person or system in the Directory to your Contacts list: 1. Click to open the Directory. 2. Type a name in the Search Text field. For example, if you type and, your search may find Contacts such as Andrew Jones, Christine Anderson, or Andover Conference Room. 3. Click a name, then click Add to Contacts. 4. Change the display name (option
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Polycom Telepresence m100 Help Book 2. Type a name in the Search Text field. For example, if you type and, your search may find Contacts such as Andrew Jones, Christine Anderson, or Andover Conference Room. Related Topics Configuring the Directory Services Managing Your Contacts Searching for a Contact About Your Contacts List, the Directory, and Your Recent Calls Configuring the Directory Service The Directory Service provides a list of other systems that are registered with the Direct
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Using the Contacts, Directory, and Recent Calls Lists Specifies the protocol used for authentication with the LDAP server: Authentication NTLM, SIMPLE, or ANONYMOUS. If you Type are using a Polycom CMA server as the LDAP server, use the default setting NTLM. Transport Layer Security Protocol enables Use TLS TLS for securing data flow to and from the LDAP server. Specifies the user name for authentication User Name with LDAP server. For example, mydomain\jsmith. Specifies the pass
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Polycom Telepresence m100 Help Book 2. Click Call to start the call. To display your Recent Calls as a group in your Contacts list: 1. From the main window, click Menu > Preferences > General. 2. Specify whether to show recent calls in the Contacts list. To view your Call Log: >> From the main window, click Menu > Call Log. Log entries appear in the list in the order the calls were placed to or received from the person or system. To find a recent call in the call log, click a column he
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Using the Contacts, Directory, and Recent Calls Lists Configuring the Directory Services Seeing Details About a Contact You can see information about each of your Contacts, including display name, call address, status, title, location, phone number, and email address. To see details about a contact : >> Right-click a Contact and choose Show Details. To edit a Contact's details: >> Right-click a Contact and choose Edit Contact. To close the Details window: >> Click the X in the top rig
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Working with Content Showing the Desktop When you show your Windows desktop, all participants see the same content at the same time. You can show slides, spreadsheets, or any other type of file. Everyone sees everything on your Windows desktop, including the cursor. The far end cannot control the cursor or edit the file. Only one participant at a time can show content. Tip: Before you show your Windows desktop, make sure that your content is ready. To show the Windows desktop to other pa
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Customizing Your Polycom Telepresence m100 Environment Showing and Hiding the PIP During a call, you can verify the video you're sending to the far end by turning on the Picture-in-Picture window (the PIP). The PIP appears in the corner of the main video window. You can turn it on or off any time during a call. Tip: The toolbar is automatically hidden when you choose full-screen video. To display the toolbar temporarily, move your mouse. To show or hide the PIP: >> Click on the toolbar
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Polycom Telepresence m100 Help Book Placing a Call Showing and Hiding the PIP Ending a Call Hiding and Showing Your Video Preview Window When you're not in a call, the video from your camera is displayed in a window above your Contacts list. You can hide this window, if you prefer. You can also verify your local video before you place a call, and adjust your camera if necessary. To hide your video preview window: >> Click . To show your video preview window: >> Click . To configure
