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AT&T 555-601-010ADD
March 1995
AT&T
Update to
Integrated Solution III
System Manager’s Guide
for MERLIN LEGEND®
Communications System
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AT&T 555-601-010ADD Copyright © 1995, AT&T All Rights Reserved March 1995 Printed in U.S.A. Notice Every effort was made to ensure that the information in this update was complete and accurate at the time of printing. However, information is subject to change. Trademarks AUDIX and MERLIN LEGEND are registered trademarks of AT&T in the U.S. and other countries. Voice Power is a trademark of AT&T in the U.S. and other countries. Ordering Information The ordering number for this document is 555-601
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Update to Integrated Solution III System Manager’s Guide for MERLIN LEGEND® Communications System To diminish the risk of toll fraud occurrences, the Transfer to Subscribers Only? parameter on the System Parameter Administration screen is now permanently set to yes. This setting restricts transfers to registered subscribers only. During a transfer from within Automated Attendant, Voice Mail, or Call Answer services, when a caller enters an extension number, it is validated against the subscriber
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AT&T 555-601-010 Issue 2 September, 1993 AT&T Integrated Solution III ® For MERLIN LEGEND Communications System System Manager’s Guide
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Copyright © 1993 AT&T 555-601-010 Issue 2 All Rights Reserved Printed in the USA September, 1993 NOTICE: While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, AT&T cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues. FEDERAL COMMUNICATIONS COMMISSION (FCC) STATEMENT This equipment has been tested and found to comply
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ORDERING INFORMATION To order copies of this manual: Contact: Your AT&T Account Team or your AT&T Authorized Dealer. or AT&T at 1-800-432-6600 Call: or Write: AT&T Customer Information Center P.O. Box 19901 Indianapolis, IN 46219 Order: Document No. 555-601-010
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Contents 1-1 Introduction 1 1-1 ■ Overview of Integrated Solution III ■ 1-3 System Manager’s Responsibilities 1-5 ■ Security 1-5 Passwords 1-6 Subscriber Passwords 1-6 Administrative Passwords 1-7 Login Attempts 1-7 Master Controller Access 1-8 Backup 1-8 Toll Fraud 1-9 Detecting Toll Fraud ■ 1-10 Using this Guide 1-12 ■ Conventions Used in this Guide 1-12 ■ Getting Assistance 2-1 Accessing IS-III 2 2-1 Overview ■ 2-1 ■ Logging Into IS-III 2-6 ■ Using On-Line Help 2-7 Viewing the Access Log ■ 2-
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Contents 3-1 3 Accessing IS-III Applications ■ 3-1 Overview ■ 3-2 Accessing AUDIX Voice Power ■ 3-7 Accessing FAX Attendant ■ 3-10 Accessing Call Accounting System 3-10 CAS Alarms ■ Accessing Integrated Administration 3-13 ■ Accessing System Programming 3-15 & Maintenance Utility 4-1 4 Maintaining IS-III 4-1 ■ Overview 4-3 Backing Up the System ■ 4-7 Backing Up Administrative Files to Diskettes 4-10 Backing Up the Entire System to Tape Backing Up the Integrated Administration 4-13 Files to Diske
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Contents 4-58 ■ Shutting Down the System 4-61 ■ Accessing Voice System Administration A-1 A Appendix A: Master Controller Features A-1 ■ Overview A-5 ■ Master Controller Processor A-5 Reset Button A-5 Power Button A-6 Drive Indicators A-6 Disk Drive Requirements and Capacities A-6 Diskettes ■ Tape Drive Requirements A-7 and Capacities A-7 Tape Cartridge A-8 ■ Video Monitor A-8 ■ Keyboard A-8 Escape Key A-8 Enter Key A-8 Tab Key A-8 Ctrl Key A-9 Alt Key A-9 Cursor Control Key Group (Arrow Keys) A
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Contents B Appendix B: Ordering Information B-1 ■ Manuals B-1 C Appendix C: CAS Alarm Notification C-1 ■ CAS and HackerTracker Alarms C-1 Alarm Strategy C-2 Suggested Defaults C-2 Voice Mail Messages C-3 Index Index-1 iv
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Figures 3 Accessing IS-III Applications 3-1 3-17 3-1. SPM Main Menu A Appendix A: Master Controller Features A-1 A-1. The Master Controller II+ A-2 A-3 A-2. Master Controller II+ Front Panel A-3. Master Controller III A-3 A-4. Master Controller III Front Panel A-4 v
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Screens 2-1 2 Accessing IS-III 2-1. 2-2 Status Screen 2-2. Integrated Solution III Main Menu 2-5 2-3. Page 1 of the Help Screen for the Integrated Solution III Main Menu 2-6 2-4. Page 2 of the Help Screen for the 2-7 Integrated Solution III Main Menu Example Integrated Solution III Access Log 2-8 2-5. 2-6. Integrated Solution III Main Menu 2-9 2-7. 2-10 Confirm Exit Screen 3-1 3 Accessing IS-III Applications 3-1. Integrated Solution III Main Menu 3-4 3-2. 3-5 AUDIX Voice Power/FAX Attendant Menu
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Screens 4-12. Format 1.44 MB MS-DOS Floppy Diskette Screen 4-23 4-13. Remove Formatted Floppy Screen 4-24 4-14. Integrated Solution III Main Menu 4-25 4-15. User Maintenance Menu 4-26 4-16. Maintenance Log 4-27 4-17. Format MS-DOS Floppy Diskette Menu 4-28 4-18. Format 720 KB MS-DOS Floppy Diskette Screen 4-29 4-19. Remove Formatted Floppy Screen 4-30 4-20. Integrated Solution III Main Menu 4-31 4-21. User Maintenance Menu 4-32 4-22. Password Protection 4-33 4-23. Change/Add 4-34 4-24. Integrate
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viii
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Introduction 1 Overview of Integrated Solution III Integrated Solution III (IS-III) is a menu-driven software application that allows you to administer and maintain your AT&T MERLIN LEGEND™ Communications System and various applications that your system supports. Your IS-III system consists of a processor called the Master Controller (II+ or III), a color video monitor, a keyboard, a tape drive, IS-III Platform Software, and one or more of the following software application packages: ■ System Pr
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Introduction ■ Integrated Solution Call Accounting System (optional) With the Call Accounting System (CAS), you can track incoming and outgoing calls so that you can make informed decisions about your telephone needs. You can monitor the cost of calls, print reports of incoming and/or outgoing calls, track calls made on behalf of clients, and identify cases of telephone abuse. HackerTracker™ software is an optional add-on package that monitors call activity and provides real-time alarms and aler
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Introduction System Manager’s Responsibilities As the IS-III System Manager, you are responsible for performing the following tasks: ■ adding passwords initially and changing them periodically Maintaining passwords for both logging in and accessing each application from within IS III helps protect the system from unauthorized access. See Chapter 4 for the procedures to add and change passwords. NOTE: In addition to adding and changing passwords, the System Manager is responsible for all aspects
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Introduction During a reboot, the system performs the following tasks: — repairs any minor corruptions automatically, which, if left uncorrected, could eventually lead to catastrophic failure checks the “sanity” of its configuration — — reloads drivers — re-initializes voice boards and fax boards, ensuring that they are working properly ■ creating and changing voice mail group lists for CAS alarm notification AUDIX Voice Power group lists must be created, configured, and maintained for CAS alarm
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Introduction Security Your Integrated Solution III system has been carefully designed to be secure. As the System Manager, it is your responsibility to protect voice and fax mail subscribers from unauthorized access to their mailboxes. Careful attention to security-related administrative features, procedures, and maintenance are required to ensure the integrity of user information. It is your responsibility to read this section and implement its recommendations as part of your Integrated Solutio
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Introduction Subscriber Passwords Make sure that subscribers understand the importance of password security to their mailboxes and implement the following guidelines: ■ Subscribers should change their passwords the first time they log into the system and periodically thereafter. Consider sending a broadcast message on the first of each month to remind them. ■ Subscribers can have passwords of up to nine digits to access the AUDIX Voice Power and FAX Attendant systems. There is no minimum passwor
