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AT&T
®Communications System
DEFINITY Generic 1 and generic 3
and System 75
7410 Plus Voice Terminal User's Guide
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NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: AT&T Customer Information Center 2855 North Franklin Road P.O. Box 19901 Indianapolis, Indiana 46219 1 800 432-6600, In Canada: 1 800 255-1242 Order: Document
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Contents 1 Your 7410 Plus Voice Terminal 3 What the Features Do 5 How to Use the Features 5 Special Instructions 6 Conventions 6 Troubleshooting 6 Quick Reference Lists 7 Abbreviated Dialing (AD) 9 Automatic Callback 10 Bridging 10 Call Coverage 11 Call Forwarding All Calls 11 Call Park 12 Call Pickup 12 Conference 13 Drop 14 Hold 14 Intercom (Automatic/Dial) 15 Last Number Dialed Leave Word Calling (LWC) 15 Message 16 Priority Calling 16 Select Ring (and Ringer Volume) 17 Self-Test 17 Send All
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Your 7410 Plus Voice Terminal The 7410 Plus voice terminal is designed so that you can conveniently use the many ® features of the DEFINITY Communications System Generic 1 and System 75. Familiarize yourself with your voice terminal, shown in Figure 1 below and explained on the following page. Call appearance/ feature buttons Handset Speakerphone/ headset adapter jack (on back of voice terminal) Line jack (on back of voice Message light terminal) Select button Conference/Ring Transfer button bu
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This jack is used for connecting a line cord to your voice Line jack terminal. This jack is labeled “LINE.” (on back of voice terminal) When used with [ Conference/Ring ] you can select a personalized Select button ring from 8 ringing patterns. When used with [ Drop/Test ] you can test the lights and ringer on your voice terminal. For transferring a call to another voice terminal. Transfer button For putting a call on hold. Hold button The standard 12-button pad for dialing phone numbers Dial pa
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What the Features Do Here are brief descriptions of 21 features, including what each one does and how you might want to use it. You will have the Conference, Drop, Hold, Message, Select Ring, Self-Test, Speaker, and Transfer features. In addition, you may have many of the other features listed here; your System Manager can advise you. Abbreviated Dialing (AD) Allows you to store selected phone numbers for quick and easy dialing. Each number can be a complete or partial phone number, an extensio
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Drop Disconnects from a call without requiring you to hang up the handset or press the switchhook. Can also be used with the Conference feature to disconnect the last party added. Use whenever you are using the handset and want to continue using it for another action after ending a call. Hold Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate another feature, answer a waiting call, or leave your voice terminal to perform another task.
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How to Use the Features The procedures that follow give short, step-by-step instructions for using each of the features. For your convenience, features are listed alphabetically. Special Instructions The first time you use these procedures, you will need to customize them for yourself by following the directions below. Your System Manager can supply the information required. To the right of each feature name is a box. For each feature that you have, ● mark a [ ✔ ] in the blank box as a reminder.
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Conventions The following conventions are used in the procedures: Gray Type Procedural steps in gray type are steps that you should follow if you do not have a button assigned for the feature. This box represents a call appearance button, which is [ xxxxx ] used exclusively for placing or receiving calls. The button has a red in-use light and a green status light and is labeled with an extension number (shown as xxxxx). Each of these boxes represents a button that has a feature [ Feature ] and a
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Abbreviated Dialing (AD) 1 On a separate sheet of paper, jot down the outside To program/reprogram numbers, extensions, and/or feature codes you want an AD button to program Note: AD buttons must Note: Each AD button will hold one complete phone first be assigned by your number or feature code. System Manager. [dial tone] 2 Pick up handset 3 Press [ Program ] (if this button has been assigned to your voice terminal) or Dial Program code [dial tone] [dial tone] Press [ AD xxxxx ] to be programmed
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1 On a separate sheet of paper, jot down the outside To program/reprogram an numbers, extensions, and/or feature codes you want to outside number, extension, or feature code program as items on your personal list(s) (see example into a personal list to the left) Note: Each phone number or feature code is stored as a separate item. 2 Pick up handset [dial tone] 3 Press [ Program ] or Dial Program code [dial tone] Dial Personal List number (1, 2, or 3) 4 [dial tone] 5 Dial list item (1, 2, 3...) [
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Automatic Callback To automatically place Press [ Auto Callback ] during call attempt 1 [confirmation tone] another call to an extension that was busy, Green light goes on steadily until callback is ● did not answer, or completed or canceled returned a call waiting Note: If you send your calls to coverage after ringback tone activating Automatic Callback, your callback calls will still ring at your extension and will not be redirected to coverage. Hang up 2 ● You will get a 3-burst priority ring
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Bridging To answer a bridged call 1 Press [ xxxxx ] of bridged call Note: If your voice terminal has Ringing Appearance Preference, this step is not necessary; you will automatically be connected to the call when you lift the handset. To use Manual Exclusion Press [ Exclusion xxxxx ] while connected to the call 1 to prevent other bridged Note: Pressing [ Exclusion xxxxx ] again reactivates terminals from entering a bridging. call (on a per call basis) Call Coverage To answer a call for a 1 Press
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Call Forwarding All Calls 1 To temporarily redirect all Press [ Call Forward ] calls to an extension or or Dial Call Forward code outside number of your [dial tone] choice Note: If you have console permission, next dial the extension number whose calls are to be forwarded; receive dial tone. 2 Dial extension or number where calls will be sent [confirmation tone] Note: Some voice terminals have restrictions on where calls can be forwarded (see your System Manager). 3 Hang up Note: You may hear a
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1 Pickup handset or press [ Speaker Reset Spkr ] To retrieve a parked call [dial tone] from any extension [dial tone] Dial Answer Back code 2 3 Dial extension number where call is parked [confirmation tone] Note: If you receive intercept tone, parked call has been disconnected or retrieved by someone else. Call Pickup To answer a call placed to Press [ Call Pickup ] 1 a member of your pickup or Dial Call Pickup code group when your voice ● Called voice terminal stops ringing terminal is idle ● Y
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To add a call you’ve put 1 Press [ Conference/Ring ] [dial tone] on hold to another call ● Held call light continues to flutter; current call you’re connected to light also flutters ● You are given a new call appearance Press [ xxxxx ] of call on hold (first call) 2 3 Press [ Conference/Ring ] again ● All parties are now connected To drop the last party 1 Press [ Drop/Test ] added to a conference call ● Last party you added is dropped ● You remain connected to other parties Note: Parties other t
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✓ Hold To keep a call on hold Press [ Hold ] 1 while you answer another ● Green light flutters call, make a call, or perform some other task Note: If you put a conference call on hold, the other parties remain connected. To answer a new call 1 Press [ Hold ] while active on another ● Green light flutters 2 Press [ xxxxx ] of incoming call You are connected to incoming call ● 1 To return to held call Press [ xxxxx ] of held call ● You are connected to held call Note: If you are active on a call a
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Pick up handset To answer any 1 intercom call ● You are connected to call Note: If you are active on another call, first press [ Hold ] , then press flashing [ xxxxx ] Last Number Dialed To automatically redial Press [ Last Dialed ] 1 or Dial Last Number Dialed code the last number you [ringback tone] dialed (extension, outside (up to 24 digits) number, or trunk/feature 2 Wait for called party to answer code) Leave Word Calling (LWC) To leave a message after Press [ LWC ] before hanging up your
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1 Press [ Cancel LWC ] To cancel a Leave Word or Dial Leave Word Calling Cancel code Calling message [dial tone] Note: You cannot cancel Dial extension [confirmation tone] a message left for an 2 AUDIX subscriber. Note: If reorder tone is heard, message is not canceled; try again. ✓ Message See your System Manager for instructions regarding To retrieve a message 1 your local message retrieval procedures. For when your Message light is on procedures for using the Voice Message Retrieval feature,
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✔ Select Ring (and Ringer Volume) To select a While on-hook, press [ Select ] 1 personalized ring ● Green light goes on steadily 2 Press [ Conference/Ring ] ● Green light next to [ Select ] winks; current ring pattern plays and repeats every 4 seconds 3 Continue to press [ Conference/Ring ] to cycle through all 8 ring patterns 4 When you hear the desired ring pattern, press [ Select ] again ● Your new ring is set; green light next to [ Select ] goes off Note: If you receive a call, go off-hook,
