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Telecommunication Systems Division
Release 4.0
Client User Guide
June 2001
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
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© Copyright 2001 Publication Information Toshiba America Information Systems, Inc. Toshiba America Information Systems, Inc., Telecommunication Systems Division Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for All rights reserved. No part of this manual, covered by the any reason, including, but not limited to, utilization of new copyrights hereon, may be reproduced in any form or by any advances in the state of technica
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CONTENTS Chapter 1. Introducing Strata CS .....................................................1-1 About Strata CS ....................................................................................1-2 Accessing Strata CS .............................................................................1-2 Using the telephone .......................................................................... 1-2 For details about how to use the telephone commands, see Chapter 3 through Chapter 6 and the “Te
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Chapter 4. Answering and Handling Calls on the Phone ..............4-1 About answering and handling calls on the phone ............................... 4-2 Using the Flash button on your phone.............................................. 4-2 Answering Strata CS calls .................................................................... 4-2 Call announcing................................................................................. 4-2 Call waiting .............................................
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Accessing the Web Client ................................................................. 6-5 Using the Strata CS Client remotely .....................................................6-5 Chapter 7. Using the Strata CS Client .............................................7-1 About the Strata CS Client....................................................................7-2 Overview of the Client views............................................................. 7-2 Logging on ......................
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Creating a custom personal status ....................................................... 8-7 Personal status and your active settings ............................................ 8-10 Changing your active settings .........................................................8-10 Personal status defaults ..................................................................... 8-12 Setting personal status defaults...................................................... 8-13 Changing the personal status of
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Enabling and disabling hands-free answering in the Client.......... 10-16 Using the Call Monitor view with voice-first answering .....................10-16 Enabling and disabling voice-first answering in the Client............ 10-16 Chapter 11. Placing Calls in the Client..........................................11-1 About Placing Calls in the Client.........................................................11-2 Placing a call........................................................................
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Adding notes to a voice message .................................................12-14 Organizing voice messages in folders.............................................. 12-14 Sharing your voice messages........................................................... 12-14 Viewing your voice mailbox size ....................................................... 12-15 Setting a maximum length for your voice messages ....................12-15 Managing greetings ...........................................
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Private and public contacts ............................................................. 15-3 Changing double-click behavior...................................................... 15-3 Managing contacts in the Client..........................................................15-3 Using Strata CS Client contacts...................................................... 15-3 Using contacts in another contact manager ................................... 15-3 Entering a new contact.........................
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Using the Call Monitor tabs ............................................................. 17-5 Wrap-up time................................................................................... 17-6 Placing calls from a queue.................................................................. 17-7 Marking all calls............................................................................... 17-7 Finding out how calls are currently marked .................................... 17-7 Popping up caller i
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Appendix B. Logging on to the Client Using Command-Line Switches........................................................................... B-1 Appendix C. Reporting Problems ................................................... C-1 Reporting a problem with a specific call or message .......................C-2 Index ...................................................................................................I-1 CONTENTS BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
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CHAPTER 1 CHAPTER 1 INTRODUCING STRATA CS CHAPTER CONTENTS About Strata CS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Accessing Strata CS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Feature comparison table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Where to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
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About Strata CS _______________________________________ Toshiba’s award-winning Strata CS phone system integrates your telephone and computer to make your telephone a much more powerful tool. You can manage your calls and voice mail by using either your telephone or the Strata CS Client program, which runs on your computer. Strata CS dramatically expands the ways in which you can place and receive phone calls. This manual describes how to use the Strata CS telephone commands, the Client app
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For details about how to use the Client, see Chapter 7 through Chapter 18. Using the Strata CS Web Client If your Strata CS system administrator has installed Strata CS Web Services, you can access a limited version of the Client—called the Web Client—by using your Web browser. The Web Client lets you use Strata CS from any remote location that has Internet access and from Macintosh and UNIX computers. All major features of the Strata CS Client are available in the Web Client except those fo
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Feature comparison table _______________________________ The following table shows the major Strata CS features that are available. If your Strata CS system does not include some of these features, your Strata CS system administrator might have made them unavailable to you. Feature Phone Client Managing voice messages xx Placing, receiving, and handling xx calls Managing contacts x Call announcing of contacts xx Using workgroups x Viewing the Extensions list x Viewing the Call Log x Recording
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n Strata CS Client User Guide—This manual describes how to use Strata CS’s Client Web Client, Contact Manager Assistant, TAPI Service Provider features, and the telephone commands. n Strata CS Call Center Administrator Guide—This manual contains complete instructions for setting up and maintaining a call center in which multiple agents answer calls to a single number, such as a sales or customer support department. n Strata CS Quick Reference Guide—This quick-start guide for new users des
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Notes: n The online books are available in HTML-based format. To access an online book, click Help > Online Books from any Strata CS application. n The PDF-formatted books are available on the Strata CS CD, in the Manuals directory. Use Adobe Acrobat Reader—also available on the Strata CS CD—to view and print these files. Technical support Contact your Strata CS system administrator for technical support. For more information on how to report problems, see Appendix C. 1-6 STRATA CS CLIENT US
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CHAPTER 2 CHAPTER 2 RECORDING YOUR VOICE TITLE AND VOICE-MAIL GREETING CHAPTER CONTENTS About recording your voice title and voice-mail greeting . . . . . . . . 2-2 Recording your voice title . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Recording your voice-mail greeting . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Managing your greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
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About recording your voice title and voice-mail greeting _____ This chapter explains how to create your voice title, create your voice-mail greeting, and manage your greetings using the phone. When you first begin to use Strata CS, create the following two recordings: n Your voice title (your name) n Your voice-mail greeting You can rerecord these recordings at any time. Note: Your Strata CS system administrator may have created these recordings for you already, but you can create new ones in
