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Part No. P0988431 Issue 03
Nortel Networks
i2050 Software Phone
Installation Guide
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2 Copyright © 2001 Nortel Networks All rights reserved. October 5, 2001. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA
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3 Contents Nortel Networks Software License Agreement 7 Preface 9 Symbols used in this guide 9 Acronyms 9 Related publications 10 How to get help 10 Chapter 1 Introduction 11 Chapter 2 Installing the i2050 Software Phone 13 Hardware and software requirements 13 Minimum PC requirements 13 Supported Operating Systems 13 USB Audio Kit 14 In the box 14 Connectors 14 Specifications 14 Installing the USB Audio Headset 15 USB FAQ 15 Optional In-Use Indicator (not provided with kit) 15 Installing the i2
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4 Registering the i2050 Software Phone on Business Communications Manager 31 Troubleshooting 32 Application fails to install 32 Chapter 3 i2050 Software Phone interfaces 33 Primary User Interface 34 System Tray Interface 38 Local Directory Interface 40 Chapter 4 Nortel Networks i2050 Diagnostic Utility 43 Starting the i2050 Diagnostic Utility 43 Starting the i2050 Diagnostic Tool using the Start menu 43 Starting the i2050 Diagnostic Tool using the command line 44 Viewing the diagnostic informati
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5 Figures Figure 1 Primary Interface with retracted trays 34 Figure 2 Local Directory Quick Access 34 Figure 3 Retracted Tray 35 Figure 4 Number Pad Tray 35 Figure 5 Lines Tray 36 Figure 6 Combo Tray 36 Figure 7 Local Directory Quick Access Tray 37 Figure 8 System Tray Interface 38 Figure 9 System Tray Interface - Local Directory Quick Access 39 Figure 10 Directory interface 41 Figure 11 Directory interface - make a call 42 Figure 12 Directory interface - linking to an external directory 42 i205
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6 P0988431 Issue 03
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7 Nortel Networks Software License Agreement READ THE TERMS AND CONDITIONS OF THIS AGREEMENT CAREFULLY BEFORE PROCEEDING TO INSTALL AND USE THIS COMPUTER PROGRAM AND ANY ACCOMPANYING USER DOCUMENTATION. This Nortel Networks Software License Agreement (“License Agreement”) accompanies a software product and related documentation (collectively, “Software”) that are owned or licensed by Nortel Networks Corporation on behalf of itself and its subsidiaries (collectively, “Nortel”). 1 Grant of L
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8 Nortel Networks Software License Agreement 5 DISCLAIMER OF WARRANTY: THE SOFTWARE IS PROVIDED ON AN “AS IS” BASIS. NORTEL DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS RELATING TO THE SOFTWARE, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NORTEL DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR THE RESULTS OF THE USE, OF THE SOFTWARE IN TERMS OF CORRECTNESS, ACCU
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9 Preface This guide describes how to install the Nortel Networks i2050 Software Phone. Review this guide before installing, upgrading, or modifying the i2050 Software Phone. This guide also contains information regarding the Nortel Networks USB Audio Kit. This guide is intended for the person installing the i2050 Software Phone and assumes that the Communications Server is installed and initialized. Symbols used in this guide This guide uses these symbols to draw your attention to importa
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10 Preface Related publications The following documents provide additional information about configuring and using IP telephones: Programming Operations Guide IP Telephony Configuration Guide Software Keycode Installation Guide After you have successfully installed the i2050 Software Phone, you can access the i2050 Software Phone help system. This help system describes how to use and configure the i2050 Software Phone. How to get help USA and Canada Authorized Distributors - IT
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11 Chapter 1 Introduction The i2050 Software Phone is a Voice over IP application that allows people to communicate over the LAN and WAN from their computers. It combines the rich set of classic telephony services of Nortel Networks IP communications servers along with computer resident directory capabilities. The i2050 Software Phone presents the following benefits: offers the rich set of telephony services of Nortel Networks IP communications servers such as Meridian 1, CSE 1000, Busi
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12 Chapter 1 Introduction user selectable ringing device to alert the user to incoming calls through speakers when the headset is not being worn supports G.723, G.729 and G.711 codecs for a operation at a variety of network connection speeds The intuitiveness of the i2050 Software Phone interface is based on its similarity and compatibility with the ergonomics of the i2004 Internet Telephone and Windows-based applications. Training investment with the i2004 and network applications
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13 Chapter 2 Installing the i2050 Software Phone This section describes how to install the Nortel Networks i2050 Software Phone and the Nortel Networks USB Audio Kit. Hardware and software requirements Minimum PC requirements Pentium® Pro 200 MHz 128 MB memory (for Windows 2000) 64 MB memory (for Windows 98) 55 MB free hard-drive space (all languages) USB port Monitor settings: 16 bit High Color; 800x600 resolution or higher Supported Operating Systems Windows® 2000 Pro
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14 Chapter 2 Installing the i2050 Software Phone USB Audio Kit Operation of the i2050 Software Phone requires the use of the Nortel Networks USB Audio Kit. The USB Audio Kit provides a high quality predictable audio interface which is highly optimized for telephony applications. The USB Audio kit allows the i2050 Software Phone to have an absolute and predictable loss and level plan implementation which is necessary to meet TIA-810, FCC part 68 and its international equivalents as wel
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Chapter 2 Installing the i2050 Software Phone 15 Installing the USB Audio Headset 1 Connect the coiled lower cord to the headset cord with the Quick Disconnect connector. Ensure the Quick Disconnect is securely fastened. 2 Connect the headset cord to the RJ9 jack on the adaptor. 3 Connect the USB cable to the headset adaptor and to one of the USB jacks on the back of your PC or USB hub. 4 The first time the headset adapter is plugged in, there will be a delay while the Windows operat
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16 Chapter 2 Installing the i2050 Software Phone Installing the i2050 Software Phone Note: If you have previously installed a version of the i2050 Software Phone, you must uninstall the old version (via Add/Remove Programs) before installing this version. Note: Install the Nortel Networks USB Audio Kit before installing the i2050 Software Phone. By doing this you will be presented with the option of using the USB Audio Device during installation of the i2050 Software Phone. There are
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Chapter 2 Installing the i2050 Software Phone 17 4 In the URL address field, type the Business Communications Manager IP address, including the port number 6800. For example: HTTP://10.10.10.1:6800 Note: You must include HTTP:// with the address and port number to access Unified Manager when you are using Internet Explorer as your browser. 5 On the Unified Manager front page, click the Install Clients button. 6 Click the i2050 Software Phone link. 7 Click the Download i2050 Software Pho
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18 Chapter 2 Installing the i2050 Software Phone Installing the Windows QoS Packet Scheduler Note: You must have administrator privileges to install the QoS Packet Scheduler. To install the QoS Packet Scheduler: 1 In the Windows Control Panel, click Network and Dialup Connections. 2 Right click the Local Area Connection for the device to be used and click Properties. 3 Click Install. 4 On the Select Network Component Type screen, click Service and then click Add. 5 On the Select Network Se
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Chapter 2 Installing the i2050 Software Phone 19 Installing the Nortel Networks i2050 QoS Service using the Business Communications Manager 1 Exit any programs that are running. 2 Disable any anti-virus programs that are running. 3 Launch your web browser. 4 In the URL address field, type the Business Communications Manager IP address, including the port number 6800. For example: HTTP://10.10.10.1:6800 Note: You must include HTTP:// with the address and port number to access Unified Man
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20 Chapter 2 Installing the i2050 Software Phone i2050 Configuration Utility You configure the i2050 Software Phone using the configuration utility. To start the configuration utility using the Control Panel: 1 Click the Start button and then click Settings. 2 Click Control Panel. 3 Double click the i2050 Software Phone icon. To start the configuration utility using the Start menu: 1 Click the Start button and click Programs. 2 Click Nortel Networks and click i2050 Software Phone. 3 Cl
