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ATTENDANT USER GUIDE
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Table of Contents General Information Page 1 Attendant Add-On Console Night Transfer Trunk to Trunk Transfer Automatic Trunk to Trunk Transfer Pages 2 – 4 Message Waiting or Station Outgoing Lockout Station Outgoing Lockout Paging Set Relocation Mode Direct Inward System Access (DISA) Pages 4 - 6 Automated Attendant Recording Voice Prompts Programming System Speed Dial Pages 7 - 8 Programming Forced/Verified Account Codes Clock/Calendar Setting Conference Bridge Setup Pages 9 - 10 System Speed D
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1 1. DSS keys (direct station selection) or CO keys (Central Office Lines) 2. Status Indicators 2 3. Dedicated Feature keys 3 General Information The following should be considered when reviewing this user guide: Attendant console keys can be assigned as Direct Station Selection/Busy Lamp Field (DSS/BLF), Call Arrival or as additional central office lines (CO Add-On Console.) Refer to the Xen IPK Digital Telephone User Guide for additional information on telephone operation. All operational in
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Attendant Add-On Console ANSWERING CALLS Receive CO incoming ringing: Lift handset Converse and process call. TRANSFERRING CALLS With a call in progress: Press DSS/BLF key for the desired station (call is placed on Non-Exclusive Hold). Voice announce after tone burst. OR Wait for ringing call to be answered. Press Transfer on the Attendant Add-On Console. Replace handset. NOTE 1: Pressing Transfer immediately after the DSS key will result in an unsupervised ring transfer or camp-on. NOTE 2: If
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PLACING CALLS TO CALL ARRIVAL KEYS Lift handset. Press DSS/BLF key on the Attendant Add-On Console representing a Call Arrival key. Wait for ringing call to be answered. PLACING OUTGOING CALLS Lift handset. Press idle CO Line key on Attendant Add-On Console. Dial telephone number. Converse. Night Transfer SET/CANCEL USING CONSOLE SET/CANCEL USING ACCESS CODE Press NT key. Press Feature. Dial Night Transfer code 80. Press Feature. NOTE: When programmed for Automatic Day/Night Transfer, the system
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Automatic Trunk to Trunk Transfer PROGRAM/MODIFY/ERASE SET/CANCEL FORWARD ASSIGNMENT Press Feature. Press Feature. Dial Automatic Trunk Transfer code 63. Dial Automatic Trunk Transfer code: Dial incoming trunk number to be forwarded: - Set 61 - Individual trunks 01-64 - Cancel 62 - All trunks 00 Dial incoming trunk number to be set/cancelled: Dial #. - Individual trunks 01-64 Dial outgoing telephone number where calls are to be directed. - All trunks 00 Press Feature. Press Feature. NOTE:
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Paging PAGING USING DIRECT PAGING ACCESS KEY Lift handset. Press Direct Paging Access key. Page. Wait for Meet-Me Answer or replace handset. PAGING USING ACCESS CODE Lift handset. Dial Paging code: INTERNAL EXTERNAL - - All Zones 51 All Zones 55 - - Zone A 52 Zone A 56 - - Zone B 53 Zone B 57 - - Zone C 54 Zone C 58 - All Int. & Ext. 59 Page. Wait for Meet-me Answer or replace handset. Set Relocation Mode SET/CANCEL USING ACCESS CODE Press Feature. Dial Set Relocation Mode code 84. 5
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Direct Inward System Access (DISA) SETTING DISA PASSWORDS RESETTING DISA PASSWORDS Lift handset. Lift handset. Dial DISA Password Dial DISA Password reset access code ___________ set access code ___________ Dial DISA ID code of Dial DISA ID code of station to be set ___________ station to be reset___________ Dial current Replace handset. DISA Password ___________ Default 0000000000 (10 zeros) Dial new DISA Password ___________ Replace handset. NOTE 1: Password may be a maximum of 10 digits.
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Automated Attendant RECORDING MESSAGES VERIFY/DELETE MESSAGES Lift handset. Lift handset. Dial VRS Voice Message Dial VRS Voice Message access code ___________ access code ___________ Dial 1. Dial operation: Dial 1. - Verify message 2 Dial Automated Attendant - Delete message 3 message number 1-8. Dial 1. Dial operation: Dial Automated Attendant message number 1-8. - Record day mode 1 Dial operation: - Record night mode 2 - Record weekend mode 3 - Verify/delete day mode 1 Record message
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Recording Voice Prompts SET VERIFY/DELETE Lift handset. Lift handset. Dial VRS Voice Message Dial VRS Voice Message access code ___________ access code ___________ Dial 1. Dial operation: Dial 2. - Verify message 2 Dial operation: - Delete message 3 - Dial tone message 1 Dial 2. - Call waiting message 2 Dial operation: Record message via handset. - Dial tone message 1 Replace handset. - Call waiting message 2 Verify/delete message. Replace handset. Programming System Speed Dial Press Featu
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Programming Forced/Verified Account Codes Authorisation Code Lift handset. Dial Forced Account Programming access code ___________ Hear second dial tone. Dial the Forced Account Number (001-500). Dial the Forced Account Code ___________. Hear confirmation tone. Press Transfer. Then next Forced Account Number (001-500) is displayed. Dial additional Forced Account Codes as desired. Replace handset. NOTE 1: A maximum of 500 Account Codes may be entered. Each Forced Account Code must be assigned a
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Conference Bridge Setup Before using the Multiline Conference Bridge feature, passwords must be assigned. It should be noted that the supervisor should perform these procedures. SETTING SUPERVISOR PASSWORD Call a Conference Bridge extension. When the Conference Bridge extension answers, dial the default Supervisor Password (0000#). Follow the voice prompt and enter the setting verification mode. Then enter setting change mode. Follow the voice prompt to change Supervisor Password (4-8 digits).
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System Speed Dial Directory 00 40 01 41 02 42 03 43 04 44 05 45 06 46 07 47 08 48 09 49 10 50 11 51 12 52 13 53 14 54 15 55 16 56 17 57 18 58 19 59 20 60 21 61 22 62 23 63 24 64 25 65 26 66 27 67 28 68 29 69 30 70 31 71 32 72 33 73 34 74 35 75 36 76 37 77 38 78 39 79 11
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Speed Dial Name Input To add a name to each speed dial entry, press the dial pad number corresponding to the alpha character desired. i.e 2 = A,B,D,a,b,c, or 2 3 = D, E, F, d, e, f, or 3 4 = G, H, I, g, h, i, or 4 For the name Bob press: 2-2-6-6-2-2 Key Press Key 1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th 11th 12th 13th 14th .. ^ 1 1 @ [¥] ^ _ ‘ { l }a a Back to 1 2 A B Cab c 2 Back to A 3 D E F d ef3 Back to D 4 G H Ig hi 4 Back to G 5 J K L jkl5 Back to J 6 MN Om n o 6 Back to M 7 PQ R S p q r s
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Notes
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The material contained herein is subject to change without prior notice at the sole discretion of NEC Business Solutions Ltd. Stock# 8502595 Version 1 Copyright ©2003 NEC Business Solutions Ltd DPA. June 2003 Document No. NEC-8050
