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USER GUIDE
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PN 58009805, Rev A 3300 ICP 6.1
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Contents ABOUT YOUR PHONE 1 Elements of Your Phone 4 Selecting Menu Options 7 Using Your IP Phone in Remote Mode 7 About Feature Access Codes 7 For Users on Resilient 3300 ICP Systems 8 5224 IP Phone Line Interface Module 8 TIPS FOR YOUR COMFORT AND SAFETY 8 Don't cradle the handset! 8 Protect your hearing 9 Adjust the viewing angle 9 CUSTOMIZING YOUR 5212/5224 IP PHONE 10 Ringer Control 10 Handset Receiver Volume Control 10 Speaker Volume Control 11 Display Contrast Control 11 Feature Keys 12
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MAKING AND ANSWERING CALLS 13 Make a call 13 Answer a call 13 Emergency Calls 14 Phonebook (5224 IP Phone only) 16 Redial 16 Redial 16 Speed Call Keys 17 Speed Call 18 Handsfree Operation 19 Auto 20 CALL HANDLING 21 Hold 21 Mute 21 Transfer 22 Conference 22 Conference Split 22 Add Held (5224 IP Phone only) 23 Swap 23 Call Forward 24 Call Forward 26 Call Forward 27 Call Forward - Forced (5224 IP Phone only) 27 Call Forward 27 Messaging 28 Messaging 29 Messaging 30 Messaging 30 -ii-
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USING ADVANCED FEATURES 31 Account Codes 31 Call Park 31 Call Pickup 32 Campon 32 Do Not Disturb 32 Override 33 Paging 33 Direct Paging 33 Direct Paging 34 Direct Paging 36 Reminder (5224 IP Phone only) 37 Headset Operation 38 Headset Operation (with Feature Control Switch) 39 Music 40 Group Paging / Meet Me Answer 41 Trunk Flash 41 Record a Call 42 Hot Desking 43 Tag Call 45 Call History 46 Night Answer 48 Release 49 Mobile Extension 49 USING THE LINE INTERFACE MODULE (5224 IP PHONE ONLY) 49 LI
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ABOUT YOUR PHONE The Mitel 5212 and 5224 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ring/message indicator. The 5212 IP Phone offers 12 programmable keys, and the 5224 IP Phone offers 24 programmable keys for one-touch feature access. Both p
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The 5212 IP Phone -2-
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The 5224 IP Phone -3-
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Elements of Your Phone Feature Function 1 Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you are using the Superkey menu interface, prompts and feature information appear on the display screen. For information on selecting menu options with or without softkeys, see "Selecting Menu Options" elsewhere in this guide. 2 Softkeys (5224 IP C
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Feature Function 5 Fixed Function Keys Give you access to the following phone functions: (SUPERKEY) : provides access to menus for your phone's additional features. Note : When navigating through Superkey menu options, press (CANCEL) or (SUPERKEY) to back up one menu level. (CANCEL) : ends a call when pressed during the call, and, when you are programming the phone, eliminates any input and returns to the previous menu level. (REDIAL) : calls the last number dialed. (HOL
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Feature Function 8 Handsfree Speaker Provides sound for Handsfree calls and background music. 9 Handset Use for handset calls. If you are in headset or handsfree mode, you do not need to use the handset. IMPORTANT NOTE FOR HEADSET USERS: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick–disconnect plug re
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Selecting Menu Options Because the 5224 IP Phone offers softkeys, feature availability and menu options for the 5212 and 5224 IP Phones may differ. To select menu items on the display: 1. On a 5224 IP Phone, press the softkeys. 2. On a 5212 IP Phone, press *, 0 and # on the keypad. For example, if options *=YES 0=DEFAULT #=NO appear and you want to select YES, press *. Procedures in this guide show all menu selection options, where applicable— for example, "Press the * or Yes softkey".
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For Users on Resilient 3300 ICP Systems If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues but some of the keys and features on your phone function differently. The keys and most features begin working normally again after you hang up. If your phone switches to the secondary system while your speaker or handset is muted (that is, while the MUTE light is on), the call remains muted until yo
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Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level. IMPORTANT NOTE FOR HEADSET USERS: Mitel Headsets with Feature Control Switch must be installed in the dedicated headset jack (the jack on the back of the phone). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconn
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CUSTOMIZING YOUR 5212/5224 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: Press ( UP ) or ( DOWN ). To adjust the Ringer Pitch while the set is idle: 1. Press ( SUPERKEY ). . 2. Press # or the No softkey until "Ringer Adjust?" appears. 3. Press * or the Yes softkey twice. 4. Press ( UP ) or ( DOWN ). 5. Press ( SUPERKEY ). Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset: P
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Speaker Volume Control To adjust the Speaker Volume when making an on–hook call or when listening to background music: Press ( UP ) or ( DOWN ). Display Contrast Control To adjust the Display Contrast while your set is idle: Press ( UP ) or ( DOWN ). -11-
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Feature Keys You can use ( SUPERKEY ) on your phone or the Desktop Tool to program the personal keys as feature keys. The Desktop Tool is a browser– based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator. To program some features to a personal key, you must dial a feature access code. A list of access codes is provided elsewhere in this guide; however, the codes are flexible and may be different tha
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Language Change To change the display language: 1. Press ( SUPERKEY ). 2. Press # or the No softkey until "Language?" appears. 3. Press * or the Yes softkey. 4. Press * or the Change softkey. 5. Press # or the No softkey until the desired language appears. 6. Press * or the Yes softkey. MAKING AND ANSWERING CALLS Make a call 1. Lift the handset (optional). 2. If you want to use a Non–Prime Line, press a Line Appearance key. 3. Do one of the following: Dial the number P
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Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your 3300 ICP: Emergency Call Routing NOT programmed Emergency Call Routing programmed Caution: Verify with your System Administrator which type of emergency number dialing you can use. EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGR
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To make an Emergency Call using the Line Interface Module line, when the IP connection has failed: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. The set indicates IP FAIL: ANALOG CALL. 3. Dial your Local Emergency Number. EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note: This procedure is in addition to the methods described above. To make an Emergency Call if Emergency Call Routing is programmed: 1. Lift the handset. 2. Dial your
