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3300 CITELlink Gateway
for 7000 Series Norstar Phones
M7310N Phone User Guide
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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by MITEL NETWORKSJ Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by MITEL NETWORKS or any of its affiliates or subsidiaries. MITEL NETWORKS and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued
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Contents ABOUT YOUR PHONE 1 Conventions 2 Using Your Norstar Phone with the 3300 CITELlink Gateway 3 TIPS FOR YOUR COMFORT AND SAFETY 3 Don't cradle the handset! 3 Protect your hearing 3 CUSTOMIZING YOUR PHONE 4 Ringer Control 4 Handset Receiver Volume Control 4 Speaker Volume Control 4 Display Contrast Control 4 Feature Keys 5 Language Change 5 MAKING AND ANSWERING CALLS 6 Make a call 6 Answer a call 6 Redial 6 Redial - Saved Number 6 Phonebook 7 Speed Call Keys 8 Speed Call - Personal 9 Hand
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CALL HANDLING 11 Hold 11 Transfer 12 Conference 12 Conference Split 12 Add Held 13 Swap 13 Call Forward 14 Call Forward - Remote 15 Call Forward - End Chaining 15 Call Forward - Forced 16 Call Forward - Override 16 Messaging - Advisory 16 Messaging - Callback 17 Messaging - Cancel Callback 18 Messaging - Cancel All Callbacks 18 USING ADVANCED FEATURES 19 Account Codes 19 Call Park 19 Call Pickup 19 Campon 20 Do Not Disturb 20 Override 20 Paging 21 Direct Paging 21 Reminder 22 Music 22 Group Pagi
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ABOUT YOUR PHONE The Mitel Networks 3300 CITELlink Gateway allows your Nortel Networks™ Norstar phone to work on a Mitel Networks 3300 Integrated Communications Platform (3300 ICP). When used with a 3300 ICP, your M7310N phone has 13 fixed-function keys ( SUPERKEY, TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL, SPEAKER, UP ARROW, DOWN ARROW, + (Volume Up), - (Volume Down) and 14 personal keys. Personal key 19 (see Phone Buttons ) is always your Prime Line; the remaining personal keys can be p
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Phone buttons Button Number Description 1 Cancel 2 Superkey 3 Hold 4 Speaker 5 Prime Line 6-11 Personal Keys with indicators 12 Transfer/Conference 13 Message 14-20 Personal Keys 21, 22, 26 Unused 23 Down Arrow 24 Up Arrow 25 Redial 27 Softkeys Phone status indicators When line is the indicator is Idle Off Busy On Ringing Flashing slowly On hold at your set Flashing rapidly On hold at another set Flashing slow on/fast off Conventions The following conventions are us
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Using Your Norstar Phone with the 3300 CITELlink Gateway Please note the following differences in the way your phone now operates: You can program speed call numbers, personal keys as well as enable/disable features using SUPERKEY. To navigate through the menus, use the YES and NO softkeys. Some features require you to dial a feature access code. You can use feature access codes whenever you have dial tone. The feature access codes in this user guide may be different from the ones prog
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CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the phone is ringing: Press + or -. To adjust the Ringer Pitch or Volume while the phone is idle: 1. Press SUPERKEY. 2. Press the No softkey until "Ringer Adjust?" appears. 3. Press the Yes softkey. 4. To adjust the ringer pitch, press the Yes softkey. To adjust the ringer volume, press the No softkey, then the Yes softkey. 5. Press + or - until you hear the desired pitch/volume. 6. Press SUPERKEY. Handse
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Feature Keys To display information about a key: 1. Press SUPERKEY. 2. Press a personal key or REDIAL. 3. Press SUPERKEY. To re-program a personal key: Note: Use the personal keys with indicators (see page 2) for features that need an indicator (such as Do Not Disturb or Call Forward). 1.Press SUPERKEY. 2. Press the No softkey until "Personal Keys?" appears. 3. Press the Yes softkey. 4. Press a personal key that isn't a line key. 5. Press the Change softkey. 6. Press the No
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MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Line, press a Line Appearance key. 3. Dial the number, -OR- Press a Speed Call key. -OR- Press REDIAL. Answer a call Lift the handset. -OR- Press the flashing Line appearance key and lift the handset. Redial To redial the last number that you manually dialed: 1. Lift the handset. 2. Press REDIAL. Redial - Saved Number To save the last number that you manually dialed: 1. Lift t
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Phonebook For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display; for example, if the letter C is required, press the digit 2 three times. Use the softkey to correct errors. If the next letter in a name is on the same key as the previous letter, press the softkey before proceeding. If required, use the softkey to add a space between the first and last name. To use Phonebook: 1. Press the Phonebook softkey. 2. Enter the name of the d
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Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. Press SUPERKEY. 2. Press a personal key that isn't a line key. 3. Press the Change softkey. 4. Press the Yes softkey. 5. Do one of the following: To enter a new number, dial t
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Speed Call - Personal Note: Personal Speed Call lists must be configured by the Administrator. To store a personal Speed Call number: 1. Lift the handset. 2. Dial 67. 3. Enter an index number between 00 and 09. 4. Dial the number to be stored (press Hold between digits to create a pause during dialing - press Hold more than once to lengthen the pause). 5. Hang up. To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial 58. 3. Enter an index number between 00
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Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Line, press a Line Appearance key. 2. Dial the number. 3. Communicate by using the speaker and the microphone. To use Handsfree Operation to answer calls: 1. Press the flashing line key. 2. Communicate by using the speaker and the microphone. To hang up while using Handsfree Operation: Press CANCEL. To temporarily disable the microphone during Handsfree Operation: Press SPEAKER (the
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Auto-Answer To enable or disable Auto-Answer: 1. Press SUPERKEY. 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following: To enable Auto-Answer, press the TurnOn softkey. To disable Auto-Answer, press the TurnOff softkey. To answer a call when you hear ringback: Communicate by using the speaker and the microphone. - OR - Lift the handset. To terminate a call: Press CANCEL. -OR- Wait for the caller to hang up. CALL HANDLING Hold To place a call
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Transfer To Transfer an active call: 1. Press TRANS/CONF. 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up. To announce the Transfer, wait for an answer, consult, and hang up. To cancel the Transfer, press CANCEL. Conference To form a Conference when a two-party call is already in place, or to add another party to an existing Conference: 1. Press TRANS/CONF. 2. Dial the number of the next party. 3. Wait for an answer. 4
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Add Held To move a call on Hold to another line appearance: 1. Press an available line key. 2. Press the Addheld softkey. 3. Press the flashing line key. To add a call on Hold to an existing conversation or conference: 1. Press the Addheld softkey. 2. Press the flashing line key. Swap To call another party when you are in an established two-party call: 1. Press TRANS/CONF. 2. Dial the number. To alternate between the two parties: Press the Trade softkey. -13-
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Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your phone. B-Int redirects internal calls when your phone is busy, and B-Ext redirects external calls when your phone is busy. NA-Int redirects internal calls after several rings if you don't answer, and NA-Ext redirects external calls after several rings if you don't answer. Note: For information about "I Am Here?", see Call Forward - Remote.
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Call Forward - Remote To forward calls from a remote station to your current location: 1. Press SUPERKEY. 2. Press the No softkey until "Call Forwarding?" appears. 3. Press the Yes softkey. 4. Press the Next softkey until "I Am Here" appears. 5. Press the Yes softkey. 6. Dial the extension of the remote station. 7. Press the Save softkey. To cancel Call Forward - Remote from the station that set the remote forwarding: 1. Lift the handset. 2. Dial **77. 3. Dial the extension
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Call Forward - Forced To force an incoming call to be forwarded: Press the Forward softkey. Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1*. 3. Dial the extension number. Messaging - Advisory To turn Messaging - Advisory on: 1. Press SUPERKEY. 2. Press the No softkey until "Advisory Msgs?" appears. 3. Press the Yes softkey. 4. Press the Next softkey until the desired message appears. 5. Press the TurnOn softkey. To tu
