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USER GUIDE
Cisco Small Business
Cisco SPA50X and SPA51X SIP IP Phones
Models SPA501G, SPA502G, SPA504G, SPA508G,
SPA509G, SPA512G, and SPA514G
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Contents Chapter 1: Getting Started 6 About This Document 6 Overview of the Cisco Small Business IP Phones 8 Caring for Your Phone 8 Understanding Your Phone Lines and Buttons 9 Softkey Buttons 11 Using Keypad Shortcuts 13 Using the Cisco Attendant Console 14 Changing the Cisco SPA500DS Attendant Console Display 14 Chapter 2: Installing Your Phone 16 Before You Begin 17 Phone Connections 17 Connecting the Handset 18 Installing the Desk Stand or Wall Mount (Optional) 19 Reverse the Handset Rete
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Contents Chapter 3: Using Basic Call Management Functions 27 Managing the Audio Source and Volume 28 Adjusting Call Volume 28 Adjusting the Ringer Volume 28 Using Mute 28 Using the Speakerphone 28 Using the Headset with Your IP Phone 28 Switching Between the Handset, Headset, or Speakerphone During a Call 29 Sending Audio to the Speaker and Handset 29 Choosing Your Preferred Audio Device 29 Answering or Placing a Call 30 Answering a Call 30 Placing a Call 30 Redialing a Call 31 Putting a Call
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Contents Setting Do Not Disturb 38 Enabling Do Not Disturb 38 Disabling Do Not Disturb 39 Setting Call Waiting 39 Picking Up a Call 40 Parking a Call 41 Placing a Three-Way Conference Call 42 Conferencing a Held Call with an Active Call 43 Using the Phone Directories 43 Using Your Personal Directory 44 Using the Corporate Directory 45 Using the Call History Lists 45 Setting or Changing a Phone Password 46 Accessing Voicemail 47 Chapter 4: Using Advanced Phone Features 48 Configuring Privacy an
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Contents Customizing Your IP Phone Screen 55 Changing the IP Phone Screen Contrast 55 Changing the Screen Backlight Settings 55 Configuring the Phone Screen Saver 56 Turning on the Screen Saver 57 Using Ring Tones 58 Changing Your Ring Tone 58 Configuring Date and Time 58 Setting Your Phone’s Date and Time 58 Using Star Codes 59 Using the Interactive Voice Response Menu on the Cisco SPA501G 61 Advanced Procedures for Technical Support Personnel 63 Rebooting Your Phone 64 Chapter 5: Using the P
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1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. It contains the following sections: • About This Document, page 6 • Overview of the Cisco Small Business IP Phones, page 8 • Understanding Your Phone Lines and Buttons, page 9 • Using the Cisco Attendant Console, page 14 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone. The Cisco
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Getting Started About This Document 1 Organization This table describes the contents of each chapter in this document. Title Description Chapter 1 Getting Started A description of this book and an overview of the Cisco Small Business IP Phones. Chapter 2 Installing Your Phone How to connect and install your phone. Chapter 3 Using Basic Call How to perform basic phone Management Functions tasks, such as placing and answering calls, transferring calls, setting up call forwarding, and pick
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Getting Started Overview of the Cisco Small Business IP Phones 1 Overview of the Cisco Small Business IP Phones The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones include traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling, and accessing voice mail. Calls can be made or received with a handset, headset, or a speaker. The C
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Getting Started Understanding Your Phone Lines and Buttons 1 Understanding Your Phone Lines and Buttons The parts of a SPA509G IP phone are shown in Figure 1. Other models are similar, but might vary. Figure 1 SPA509G Phone Components Numbered objects in Figure 1 described in the following table. #Phone Feature Description 1 Handset Pick up to place or answer a call. 2 Message Waiting Displays solid red when you have a new voice mail indicator message. Blinks red during an incoming call. 3 I
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Getting Started Understanding Your Phone Lines and Buttons 1 #Phone Feature Description 4 Line keys Indicates phone line status. (Not available on the Cisco SPA502G or Cisco SPA512G.) When lit: Green: Line is idle. Red (steady): Line is active or in use. Red (flashing): Line is on hold or there is an inbound call. Orange: Line is unregistered (cannot be used). These keys can also be programmed by your system administrator to perform differently than described here or to add functions such
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Getting Started Understanding Your Phone Lines and Buttons 1 #Phone Feature Description 9 Setup button Press to access a menu to configure features and preferences (such as your directory, status, and speed dials), access your call history, set up functions (such as call forwarding), and provide phone status information. For the Cisco SPA501G, press Setup to access the Interactive Voice Response (IVR) menu that allows you to perform tasks such as getting the IP address of the phone. 10
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Getting Started Understanding Your Phone Lines and Buttons 1 Button Function << or >> Move left or right through an entry without deleting characters. activ Activates screen saver mode. add Add an entry. bXfer Performs a blind call transfer (transferring a call without speaking to the party to whom you are transferring the call.) cancel Cancels any changes you have made. (Press before ok or save.) cfwd Forwards all calls coming to your phone to a specified number. -cfwd Clears call forwarding
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Getting Started Understanding Your Phone Lines and Buttons 1 Button Function pickup Answers a call ringing on another extension by entering the extension number. phold Puts a call on hold on an active shared line. redial Displays a list of recently dialed numbers. resume Resumes a call that is on hold. save Saves your changes. select Selects the highlighted item on the IP phone screen. starcode Allows you to enter a star code. See “Using Star Codes,” on page 59. unpark Resumes a parked call.
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Getting Started Using the Cisco Attendant Console 1 The IP address is displayed on the Network screen. NOTE Menus and options vary depending on phone model. Using the Cisco Attendant Console The Cisco Attendant Consoles are accessory consoles for the Cisco SPA500 Series IP phones. The Cisco SPA500S provides 32 three-color (red, green, and orange) programmable line buttons, and the Cisco SPA500DS provides 30 buttons. The Cisco Attendant Console attaches to the IP phone with the attachment a
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Getting Started Using the Cisco Attendant Console 1 You can choose the font size (10 or 12 point) of the text displayed on the Cisco SPA500DS. You can also configure the text contrast, or how dark the text appears on the display. To configure these options from the phone: STEP 1 Press the Setup button. STEP 2 Scroll to Att. Cons. Preferences and press select. STEP 3 Choose Font Size or Contrast from the menu and press edit: • To change the font size, press option to switch between 10 and 12
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2 Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network. It contains the following sections: • Before You Begin, page 17 • Phone Connections, page 17 • Connecting the Handset, page 18 • Installing the Desk Stand or Wall Mount (Optional), page 19 • Connecting the Power, page 20 • Connecting Your Phone to the Network, page 21 • Connecting a PC to Your Phone, page 22 • Connecting Wired and Wireless Headsets, page 22 • Verify
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Installing Your Phone Before You Begin 2 Before You Begin Before you install and connect your phone, verify with your system administrator (if applicable) that the network is ready for the phone. Read the safety notices, and make sure you have all the phone parts and documentation. ! CAUTION Do not plug a telephone line cord into the port marked AUX. The RJ-11 port marked AUX is reserved for connection with the Cisco Attendant Console. It is not for use as a telephone line port or IP devic
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Installing Your Phone Connecting the Handset 2 Numbered objects in Figure 1 are described in the following table. #Description 1 Auxiliary port. (For use only with the Cisco Attendant Console.) 2 Upper slots. 3 Lower slots. 4PC port. 5 Network (switch) port. 6 Cable run. 7Handset port. 8 Power port. (Use only with a Cisco PA100 power adapter.) Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the back of the device. ! CAUTION Do not insert a telephone line cord into
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Installing Your Phone Installing the Desk Stand or Wall Mount (Optional) 2 Installing the Desk Stand or Wall Mount (Optional) The phone can be set on a flat surface, such as a desk, or mounted to a wall. This section describes the installation of the desk stand. If you are attaching a Cisco SPA500S or SPA500DS attendant console, attach the console before attaching the desk stand. To mount the phone to the wall, you must use the MB100 wall mount bracket kit (available separately). Do not at
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Installing Your Phone Connecting the Power 2 STEP 3 Rotate the tab 180° and re-insert into the phone base. The tab now catches the slot in the handset when the handset is placed onto the cradle. Connecting the Power The Cisco 500 Series IP phones do not ship with power supplies. If you are not using Power over Ethernet (PoE), you must order a Cisco PA100 power supply for each phone. If you are using Power over Ethernet (PoE) to power the phone, the phone receives power when you connect an
