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IP Office
2420 User Guide
40DHB0002USEG - Issue 1 (29/04/2003)
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The 2420 Telephone Page ii Contents Overview of the Display Keys.................... 20 The 2420 Telephone ................ 3 Display Mode............................................. 21 Overview of the 2420 ...................................3 Display Key Programming ......................... 22 Call Appearance Keys..................................4 Shorthand Programming Mode ............. 23 Longhand Programming........................ 24 Basic Call Handling Display Key Functions..
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The 2420 Telephone Page 3 The 2420 Telephone Overview of the 2420 This guide covers the use of the Avaya 2420 telephone on Avaya IP Office telephone systems. The diagram below shows the main 2420 telephone features. 1. Display & Feature buttons: Shows key function names and call information. 2. Message lamp - Lit when the user has voicemail messages. Can also be set to flash when the phone is ringing. 3. Previous/Next Page - Move through the different pages of the call handling,
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The 2420 Telephone Page 4 Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are indicated as a=, b= and c=. • Note: The number of call appearance keys can be varied and the descriptive text shown next to the key when idle can be changed. See "Display Keys" on page 20. Having more than one call appearance key is useful. When holding a call you can answer another call and then use the call appearance
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Basic Call Handling Features Page 5 Basic Call Handling Features Answer a Call When a call arrives at your 2420 telephone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. To answer an incoming call Do one of the following: • If you are not active on another call, answer the call using your handset, headset, or speakerphone (see "Speakerphone" on page 7). • If you are active on a call already, place the active call on hold ("Hold" on page 6
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Basic Call Handling Features Page 6 Speed Dial The Speed Dial feature allows you to have the 2420 telephone automatically dial calls to telephone numbers stored in your personal directory. See "Speed Dials" on page 9 To make a call to a personal directory entry using the Speed Dial feature 1. From the Home screen, press the SpDial softkey. The Speed Dial screen is displayed. 2. Press the button next to the entry you want to call. 3. If the entry you want is not displayed, use and
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Basic Call Handling Features Page 7 Speakerphone The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as in very noisy locations). To make or answer a call without lifting the handset, or to use the speakerphone with any feature 1. Press . 2. Make or answer the call, or access the selected feature. 3. Adjust speakerphone volume if necessary.
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Basic Call Handling Features Page 8 Conference The Conference feature allows you to conference up to six parties (including yourself) on a call. To add another party to a call 1. Press . 2. When you hear dial tone, dial the number of the person you want to add to the call. 3. Wait for an answer. 4. To add the person to the call, press again. • If the called party does not answer or does not want to join the conference, press . Then, you can return to the held call by pressing its
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Speed Dials Page 9 Speed Dials Overview of Speed Dials The 2420 can store up to 104 personal speed dials. The list of these speed dials is accessed by pressing SpDial. • The list is sorted alphabetically. • Press and to move between pages. • Press the appropriate letter key to move direct to the first page with a matching name. • Press the or next to an entry to call the associated number. • Use the key options to perform other actions. Pressing Add or Edit gives acce
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Speed Dials Page 10 Using Speed Dials Dialing a Speed Dial Number You can use the speed dial directory to make a call with the handset on hook or off hook. 1. Press SpDial. If SpDial is not shown, press to exit the current screen. 2. Press and to display different pages of speed dials. Press the matching letter key to go straight to the first page with a matching entry. 3. When the required entry is displayed, press the adjacent or key. Deleting a Speed Dial 1. Press SpD
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Speed Dials Page 11 Adding a New Speed Dial 1. Press SpDial. If SpDial is not shown, press to exit the current screen. 2. Press Add. • If a message stating that the speed dial list is full appears, you must first delete an existing entry before adding any new entry. See "Dialing a Speed Dial Number" on page 10. 3. The speed dial editing menu appears with Name underlined and a cursor following it. • You can switch between Name and Number entry by pressing the key next to the it
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Using the Call Log Page 12 Using the Call Log Overview of the Call Log The 2420 maintains a call log, accessed by pressing Log. This log can store up to 100 entries. These can be incoming answered calls, incoming unanswered calls and outgoing calls. You can select which types of calls are included in the log. You can also use call log entries to make return calls or convert the entry into a speed dial for future use. • WARNING: Calls made using dialing such as pin codes and other
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Using the Call Log Page 13 Using the Call Log Note: Whilst in the call log you cannot make calls. You can still receive calls and handle them using the dialpad key functions. Viewing the Call Log 1. Press Log. If Log is not shown press to exit the current screen. 2. Press and to display different pages of log entries. • To exit the call log and return to the previous screen press Done. • To exit the call log and return to the call handling screen press . • To view the de
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Using the Call Log Page 14 Deleting a Call Log Entry 1. Press Log. If Log is not shown press to exit the current screen. 2. Press and to display different pages of log entries. 3. When you locate the entry you want to call, press the or key next to the entry. 4. Press Delete. The entry is deleted from the Call Log and the details of the next call are shown. 5. Press Done to return to the main • To exit the logged call details and return to the main call log screen press
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2420 Options Page 15 2420 Options Overview of 2420 Options The options menus are accessed by pressing Option. These menus allow you to adjust a number of 2420 features. • Ring Pattern: Set the ringing used by the 2420. See "Changing the Ring Pattern" on page 16. • Contrast: Adjust the display contrast. See "Adjusting the Display Contrast" on page 16. • Log Setup: Configure which calls appear in the call log. See "Setting Which Calls are Logged" on page 14. • Visual Ring: U
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2420 Options Page 16 Selecting Personalized Options Changing the Ring Pattern The Ring Pattern option allows you to choose a personalized ringing pattern for your telephone. You can choose from among eight different patterns. This alters the tone and style of ringing used by the phone, the number of rings will still vary according to the type of call. • Note: If you receive a call while selecting a ring pattern, you are automatically returned to the call handling screen. 1. Press O
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2420 Options Page 17 Call Log Setup Through the Option menu you can specify which types of calls should be included in the 2420's call log. See "Setting Which Calls are Logged" on page 14. Switch Visual Ring On/Off With visual ringing on, the phones lamp flashes when the phone is ringing. 1. Press Option. If Option is not shown press to exit the current screen. 2. Press Visual Ring. A menu showing the current setting appears. 3. To change the current setting, either press t
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2420 Options Page 18 Default Phone/Erase All Settings The Erase All option allows you to reset all personalized settings entered through the 2420's Option menus (except contrast level). It also deletes all entries in the phones Call Log and Speed Dial lists. 1. Press Option. If Option is not shown press to exit the current screen. 2. Press Erase All. A message is displayed indicating that the Speed Dial List and Call Log will be erased, and that the User Options will be reset to
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2420 Options Page 19 Automatic Gain Control (AGC) Automatic Gain Control (AGC) raises the volume when a caller is speaking quietly and lowers the volume when the caller is loud. The 2420 supports AGC for both the handset and the headset if connected. 1. Press Option. If Option is not shown press to exit the current screen. 2. Press a or key. A menu listing the current settings for the handset and headset appears. 3. To toggle a particular setting between Yes and No, press the k
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Display Keys Page 20 Display Keys Overview of the Display Keys The , and keys can be used to access a range of functions. The display adjacent to the key shows the function name. Some of these functions are default functions supported by all 2420 phones (eg. SpDial, Log and Option). Others are functions programmed by the System Administrator for your telephone system. The main screen has three pages. This means that the eight and keys on each page can be used for up to 24 functio
