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Xerox DocuPrint Network Printer Series
Troubleshooting Guide
for Models 96/4635/180 NPS
Version 7.1
August 2000
721P86651
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Xerox Corporation 701 S. Aviation Boulevard El Segundo, CA 90245 ©1997, 1998, 1999, 2000 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen, such as icons, screen displays, looks, etc. Printed in the United States of America. P
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Laser safety Warning: Adjustments, use of controls, or performance of ! procedures other than those specified herein may result in hazardous light exposure. The Xerox DocuPrint printers are certified to comply with the performance standards of the U.S. Department of Health, Education, and Welfare for Class 1 laser products. Class 1 laser products do not emit hazardous radiation. The DocuPrint printers do not emit hazardous radiation because the laser beam is completely enclosed during a
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Always place equipment on a solid support surface with adequate strength for its weight. Always use materials and supplies specifically designed for your Xerox equipment. Use of unsuitable materials may result in poor performance and may create a hazardous situation. Never move either the printer or the Printer Controller without first contacting Xerox for approval. Never attempt any maintenance that is not specifically described in this documentation. Never remove any covers
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Table of contents Laser safety iii Ozone information iii Operation safety iii Introduction vii About this guide vii Contents vii Conventions viii Related publications ix 1. Calling for service 1-1 Information to have on hand when calling for service 1-1 Enabling and disabling the modem for remote service 1-2 2. Fault masking 2-1 3. Troubleshooting Xerox Client Software installation 3-1 4. Troubleshooting a Novell implementation 4-1 5. Clearing paper misfeeds and jams 5-1 Clearing a feeder tray f
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TABLE OF CONTENTS Calculating throughput 7-5 Minimizing the start-up latency 7-7 300 dpi versus 600 dpi performance 7-9 Setting page order 7-10 Product features that affect print quality 7-10 Proprietary PostScript extensions 7-10 Device-dependent operators 7-11 Gray shading—setscreen and setcolorscreen 7-11 Gray shading—settransfer and transfer function 7-11 Smooth curves—setflat 7-12 Invisible strokes—0 setlinewidth 7-12 Scan conversion—fill, eofill, and stroke 7-12 8. Correcting stacking prob
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Introduction This Xerox DocuPrint Network Printer Series Troubleshooting Guide describes how to solve some specific problems that may occur when you are using the Xerox DocuPrint 96, 4635, or 180 Network Printing System (NPS). About this guide This guide is designed for Xerox DocuPrint 96/4635/180 NPS operators whose job consists of the routine operation of one of these systems. Users should have an understanding of Printer Controller operations. Before using this guide, become familiar wit
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INTRODUCTION Conventions This guide uses the following conventions: All caps and angle brackets—Within procedures, the names of keys are shown in all caps within angle brackets (for example, press ). Angle brackets—Variable information, or the position of a specified argument in the command syntax, appears in angle brackets (for example, List Fonts ). Bold—Within procedures, text and numbers that you enter are shown in bold (for example, enter privilege operator). “
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INTRODUCTION Related publications The Xerox DocuPrint Network Printer Series includes the following documents: Decomposition Service and Tools Guide Guide to Configuring and Managing the System Guide to Managing Print Jobs Guide to Performing Routine Maintenance Guide to Submitting Jobs from the Client Guide to Using Page Description Language Installation Planning Guide Messages Guide System Overview Guide Troubleshooting Guide Glossary Master Index Customer Information Quick Reference Card Pri
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INTRODUCTION x XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE
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1. 1Calling for service Before calling your customer service support center, make sure you have read this chapter and have tried the corrective actions described here. If the problem persists, gather the necessary information and call the customer support center. Information to have on hand when calling for service To report DocuPrint hardware or software problems in the United States, call the following number: 1-800-822-2979 For customers outside the United States, call your local service
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CALLING FOR SERVICE Enabling and disabling the modem for remote service Your system may be set up to use Sixth Sense Technology—a remote communication capability. Sixth Sense Technology is a suite of tools that allow service personnel to connect with a system and evaluate its performance. The service person can troubleshoot problems remotely, transfer, apply, and remove patches remotely, and, if an on-site call is required, arrive with the solution to fix the problem. An external modem all
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2. 2Fault masking This chapter describes the behavior of the 96/4635/180 NPS while printing with fault conditions in existence. The DocuPrint 96, 4635, and 180 NPS enable you to continue printing while certain faults or conditions exist in parts of the printer not currently in use. Such faults or conditions are said to be masked. If, for example, you are printing a job using feeder tray 1 and stacker bin A, the printer continues printing even if feeder tray 2 is jammed or if stacker bin B
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FAULT MASKING Figure 2-2. Fault List screen The Fault List screen displays any outstanding fault codes and shows a mimic of the printer; the area containing the masked fault is highlighted in light yellow. For greatest printer productivity, clear any masked faults at your earliest opportunity. When the printer stops because of a fault, display the Fault List screen after clearing the fault to see if there are any masked faults. Clear these masked faults before continuing with the print job.
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3. 3Troubleshooting Xerox Client Software installation If you are unable to install the Xerox Client Software, or if you install it and all requests submitted fail, try the following: Make sure the Xerox Client print command does not clash with the local print command on the client system. To verify this, at the prompt (or on a new shell window prompt, for Sun clients), enter print. You should see the usage message for the Xerox Client print command. If not, make sure the environment vari
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TROUBLESHOOTING XEROX CLIENT SOFTWARE INSTALLATION The following table, “Xerox Client Software installation error messages” provides a reference to error messages that may display during installation of Xerox Client Software. Table 3-1. Xerox Client Software installation error messages Error message Description Installation not complete. Problems may have Appears if any of the client files are missing occurred during the transfer of files. Please verify that at the end of installation. all fi
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4. 4Troubleshooting a Novell implementation The following tables describe some ways to troubleshoot a Novell implementation from the log messages that appear in the DocuPrint NPS log /varnog/DocuPrint. Table 4-1. PSERVER problems Problem Probable Cause Resolution Log message says there is a DocuPrint is not getting SAP If there is an external problem locating a NetWare packets for the server. connectivity problem: server. There is a basic Check Novell file server connectivity or routing
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TROUBLESHOOTING A NOVELL IMPLEMENTATION Table 4-1. PSERVER problems (continued) Problem Probable Cause Resolution Log message indicates failure A PSERVER with DocuPrint’s Stop the PSERVER instance. to login and password settings PSERVER name is running on are correct. the file server or on another machine (this could even be another DocuPrint configured to use the same PSERVER name). The file server should only have a PSERVER defined with the same name as the DocuPrint PSERVER, there sh
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TROUBLESHOOTING A NOVELL IMPLEMENTATION The following table describes troubleshooting RPRINTER problems. Table 4-2. RPRINTER problems Problem Probable Cause Resolution Log message says: DocuPrint NPS is not getting If there is an external SAP packets advertising the connectivity problem: "Cannot locate any print server. PSERVER should work when Netware print server from it is repaired. the net." There is a basic connectivity or routing If it is an incorrect framing "Requested server
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TROUBLESHOOTING A NOVELL IMPLEMENTATION 4-4 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE
