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HP LaserJet printer product update
March 2004 • Volume 23
hp
Spring is arriving in HP LaserJet Land! As the world economies
improve, we are confident that sales and the resulting need for
quality support will increase. We feel that this year more
customers will adopt color in the office. Excitement over our new
line of HP Color LaserJet printers grows as we continue working
to develop new products. Thank you for your continued support!
Inside . . .
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HP LaserJet 4200 printer—torn fuser film service note Some users of the HP LaserJet 4200 series To determine if the fuser film is torn, lift the fuser printer have experienced printing problems tray guide and examine the film. Film in good caused by delaminated or torn film on the condition appears as a solid gray roller, film in product’s fuser and occurring before the end of poor condition exhibits the film sleeve shifting to the fuser’s 200,000-page life. The cause of the the left and shr
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HP LaserJet 4200/4300 printer—broken fuser latch Fuser latches have been breaking before the end of the fuser’s life. The latches in question are the blue grasping latches at the back of the printer used to insert the fuser into position and lock it in place. The latch closest to the gear or drive side of the fuser is most commonly discovered to be broken. Symptoms associated with this issue are a noticeable crack on the latch (see picture, top right) and a resulting break that may cau
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HP Color LaserJet 3500/3700 printer updates If the door closes normally, check the 10.92.XX error cartridge engaging tab on the right side of Some customers have experienced a 10.92.XX the front door. If it is broken, replace the error at power on. The error refers to a tab, part number RC1-1247-000CN cartridge not engaging correctly, and “XX” corresponds to the print cartridge causing the error: • 00 = Black print cartridge • 01 = Cyan print cartridge • 02 = Magenta print
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5 Check the left arm drum lock in the 6 Reseat the ITB. Ensure that the levers are upper left of the printer. If it is broken, it will down and that the shipping locks are be in the down position. removed if the printer is new. If the printer still shows the error, measure the gap between the belt and the metal bracket on the bottom end of the ITB. Left arm drum lock If the gap is 1 to 2 mm (.04 to .08 inches), then the ITB is in the correct position; if the gap is 5 to 6
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Noisy black toner cartridge drive Causes of wear on the image clutch transfer belt The black toner cartridge drive clutch (CL2) may While the fuser’s life is not dependant on media make a chattering sound that can occur early in size or type (one page of any size or type is a printer’s life expectancy. In order to stop the considered one page of life), media size, type, chattering noise, insert the washer and printing mode can affect the life countermeasure as depicted below. The expectanc
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Color plane mis-registration after installing new ITB If a new ITB (image transfer belt) has been installed and color plane registration problems occur, the shipping locks may not have been removed from the ITB. The photo below depicts the orange shipping lock on the left side of the ITB—there is another lock on the right side. Left ITB shipping lock HP Color LaserJet 3500/3700 printer updates 7
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HP Color LaserJet 9500 printer updates • When the control panel lock function is set to MAX with HP Web Jetadmin, the paper tray Firmware datecode: 20040113 05.004.2 settings may be altered by opening and closing a tray. Firmware revision • Objects and/or text are missing or printed incorrectly when using a third-party DIMM The 20040113 05.004.2 firmware revision is solution. now available from HP at the following URL: • When the PCL 5 pre-punched media www.hp.com/go/clj9500_firm
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• The paper path will now halt motors to avoid HP Multifunction Finisher (C8088A) ignoring a restart while ramping down with a firmware revision: 031212_R sheet of paper coming. Changes have been made improving • Change to support noise and motor halting performance with a single-sheet job. In problems to help printers running at a lower addition, the following issues have been speed. addressed: • Changes have been made to help address • The stacking tray moves down to a position
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4 With the ITB access door open, open and 3 Print an event log from either tray 1 or tray close the front, right door. As the door 4 (if installed). Note if the error occurs when moves, check that the black shutter moves printing from these trays and whether a back and forth. 41.19 error precedes the 59.E0 error in the event log. 5 If the shutter does not move, make sure that the actuator arm located on the left side of A 41.19 error typically indicates that the the shutter is hooked i
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4 Use the control panel COMPONENT TEST Poor fusing after PowerSave to ensure test motor M11 functions correctly. After spending several hours in PowerSave 5 Check connectors J3036 on the registration mode, the printer may produce output with motor and J117 on the DC controller PCA. toner improperly fused to the page. Output may 6 Replace the registration motor if the motor not improve until 20 to 50 pages have been fails the component test. printed or the printer undergoes a power c
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The image below shows what a typical failing Recurring REMOVE AND SHAKE cartridge pull strip looks like, compared with a CARTRIDGE message good cartridge. The cartridge is shown with the Some customers have experienced a recurring shutter pulled back, in the installed position. REMOVE AND SHAKE CARTRIDGE error message. Approximately 200 pages after Torn Mylar a new print cartridge is installed, the control strip—failing panel posts the error REMOVE AND SHAKE car
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DSS (Digital Sending Services) updates 3 Click Browse and navigate to where the DSS Workflow version 1.1 update Chai JAR files are stored. By default, they DSS Workflow version 1.01 must be updated to are located in: [C]:\Program Files\Hewlett- version 1.1. Please carefully follow the steps Packard\HP DSS Workflow\HPDSS below to update the software. ChaiJars Uninstalling Chai JAR files Note The Chai JAR files need to be uninstalled in the IMPORTANT same order that they were installed
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2 Uninstall the previous version of DSS Firmware and DSS compatibilities Workflow when prompted. After Questions have arisen concerning which uninstalling, you may need to reboot the firmware versions are compatible with which computer. DSS software versions. The table below details 3 Again, run the file: DSS Workflow and HP AutoStore versions and 190374339236111_hp_dss_workflow_eng the firmware versions with which they are lish_only.exe compatible. The most current version of DSS
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How to access HP LaserJet training Where is the one-stop-shop for HP LaserJet • In North America, you may access training information? It depends on who is HP LaserJet training information from the requesting the training. Following are a few Partnership Web at training resources based on audience: https://partner.americas.hp.com. Select Training in the left navigation bar and then Opportunities for HP Partners (outside the HP select Printing and Digital Imaging from the firewall): Servi
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Microsoft® and Windows are U.S. registered trademarks of Microsoft Corporation. PostScript® is a U.S. registered trademark of Adobe Systems Incorporated. HP and the invent signature are trademarks of the Hewlett- Packard Company. All other brand and product names mentioned are trademarks or registered trademarks of their respective companies. The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of an
