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Appendix C
Return the Router or Its Components
This chapter discusses the following topics related to returning parts for repair or
replacement:
Return Procedure on page 215
Locate Component Serial Numbers on page 216
Pack the Router for Shipment on page 220
Pack Components for Shipment on page 221
Return Procedure
When you need to return a component, follow this procedure:
1. Determine the part number and serial number of the component. For instructions, see
“Locate Component Serial Numbers” on
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Return the R outer or Its Components Locate Component Serial Numbers Your request for an RMA must include the component part and serial numbers. Issue the CLI show chassis hardware command to list the numbers for all components installed in the chassis: user@host> show chassis hardware Hardware inventory: Item Version Part number Serial number Description Chassis 00126 M40 Backplane REV 06 710-000073 AA2097 Power Supply A
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Return the Router or Its Components FPC Serial Number ID Label The serial number ID label on an FPC is located near the rear on the left side when the FPC is vertical, as it is when installed in the router (see Figure 97). Figure 97: FPC Serial Number ID Label Serial number ID label PIC Serial Number ID Label The serial number ID label on a PIC is located on the left side when the PIC is vertical, as it is when installed in the router (see Figure 98). Figure 98: PIC Serial Number ID Label Seri
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Return the R outer or Its Components Power Supply Serial Number ID Label The serial number ID label on a power supply is located on the top (see Figure 99). Figure 99: Power Supply Serial Number ID Label Serial number ID label Routing Engine Serial Number Label The location of the serial number label depends on the type of Routing Engine (see Figure 100 and Figure 101). Some Routing Engines might have more than one serial number. Contact your Juniper support representative if you need assistanc
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Return the Router or Its Components Figure 101: Routing Engine 600 Serial Number ID Label *1 2 3 4 5 6 7 8 9 1 0 1 2 * Serial number ID label SCB Serial Number ID Label The serial number ID label on an SCB is located at the center front of the board panel (see Figure 102). Figure 102: Serial Number Label on the System Control Board Serial number ID label 4. Return the Router or Its Components 219 1602 1576
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Return the R outer or Its Components Pack the Router for Shipment To pack the router for shipment, follow this procedure: 1. Retrieve the crate with bottom pallet and packing materials in which the router was originally shipped. 2. On the console or other management device connected to the Routing Engine, enter CLI operational mode and issue the following command to shut down the router software. For more information, see the JUNOS Internet Softw are Oper ational Mode Command Reference: Pr otoco
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Return the Router or Its Components Pack Components for Shipment To pack and ship individual router components, follow these guidelines: Protect the component with enough packing material to prevent movement inside the carton. Use the original shipping materials if they are available. Place individual boards in electrostatic bags. Do not stack any of the Packet Forwarding Engine components. Return the Router or Its Components 221
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Return the R outer or Its Components M40 Internet Router Hardware Guide 222
