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Nortel CallPilot
Quickstart Guide
NN44200-313
.
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Document status: Standard Document version: 01.02 Document date: 19 May 2008 Copyright © 2007-2008, Nortel Networks All Rights Reserved. Sourced in Canada. Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. The process of transmitting data and call messaging between CallPilot and its servers, switches or system is proprietary to Nortel Networks. Any other use of the
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HITACHI is a trademark of Hitachi Limited. LOGITECH is a trademark of Logitech, Inc. LUCENT is a trademark of Lucent Technologies, Inc. MATRA is a trademark of Matra Hachette. MCAFFEE and NETSHIELD are trademarks of McAfee Associates, Inc. MYLEX is a trademark of Mylex Corporation. NET2PHONE is a trademark of Net2Phone, Inc. NETOPIA is a trademark of Netopia, Inc. NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation. NOTES is a trademark of Lotus Development Corporation. N
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5 Contents How to get help 7 Getting help from the Nortel Web site 7 Getting help over the phone from a Nortel Solutions Center 7 Getting help from a specialist by using an Express Routing Code 7 Getting help through a Nortel distributor or reseller 8 CallPilot 5.0 installation 9 Prerequisites to CallPilot 5.0 installation 9 CallPilot 5.0 installation tasks 10 Time requirements 11 CS 1000/M1 system status check 13 CS 1000/M1 system status check tasks 13 Checking the current IP address of the PBX
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6 Contents 1005r CallPilot server 33 Front panel 33 Back panel 35 CallPilot server preinstallation 37 Recommended tools 37 CallPilot server preinstallation tasks 38 Choosing a location 38 Preparing the site 38 Connecting to the network 39 Unpacking the server 39 CallPilot server installation 41 CallPilot server installation tasks 41 Rack-mounting the server 41 Installing peripheral devices 42 Installing cables and grounds 43 Performing preboot checks 45 Connecting the server to power and startin
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7 How to get help This chapter explains how to get help for Nortel products and services. Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can: • download software, documentation, and product bulletins • search the Technical Support Web site
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8 How to get help www.nortel.com/erc Getting help through a Nortel distributor or reseller If you purchase a service contract for your Nortel product from a distributor or authorized reseller, you can contact the technical support staff for that distributor or reseller. Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard 5.0 19 May 2008 Copyright © 2007-2008, Nortel Networks .
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9 CallPilot 5.0 installation The CallPilot 5.0 Quickstart Guide provides basic instructions on new hardware installation and basic configuration of a CallPilot 5.0 system. After using this guide to set up a basic CallPilot configuration, you should be able to dial a mailbox, leave a message and retrieve a message using the telephone. For more detailed configuration information, see the appropriate technical documentation. This document is designed to be followed from start to finish and is intended
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10 CallPilot 5.0 installation • Understanding of electrostatic discharge and how to prevent it. Electrostatic discharge (ESD) is the transfer of charge between bodies at different electrical potentials. ESD can change the electrical characteristics of a semiconductor device and degrade or destroy it. ESD can also disrupt the normal operation of an electronic system by causing equipment malfunction or failure. Follow these guidelines to prevent ESD: — To dissipate or neutralize electrostatic char
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Time requirements 11 • "CallPilot resource configuration" (page 17) • "CallPilot server preinstallation" (page 37) • "CallPilot server installation" (page 41) • "CallPilot server configuration" (page 47) • "CallPilot server testing" (page 55) Time requirements The following table shows the approximate time required to complete each task in the work flow. Table 1 Time requirements Task Time to completion CS 1000/M1 system status check 15 minutes CallPilot resource configuration 2 hours CallPilot ser
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12 CallPilot 5.0 installation Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard 5.0 19 May 2008 Copyright © 2007-2008, Nortel Networks .
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13 CS 1000/M1 system status check This task describes how to check the Communication Server 1000 (CS 1000) or the Meridian 1 (M1) system status. To successfully install a basic CallPilot system, you must provision or verify the following parameters on the telephony switch (CS 1000 or M1): • PBX IP and host name • VAS ID • ELAN ID • system parameters • ACD • DFDN • CDN • ACD agents • telephones CallPilot can be provided only on a per-customer basis on the CS 1000 or M1 system. ELAN messages used
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14 CS 1000/M1 system status check • "Checking the status of the ELAN connection to the PBX (LD 48)" (page 15) Checking the current IP address of the PBX (LD 117) Perform the following procedure to check the current IP address in the CS 1000 or M1 system. Step Action 1 Connect to the PBX. 2 If you have not already done so, log on using the proper account with the following syntax: logi 3 Press Enter. 4 At the prompt, type the password for the login name and press Enter. 5 Enter LD 11
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Checking the status of the ELAN connection to the PBX (LD 48) 15 —End— Checking the ELAN interface status of the PBX (LD 137) Perform the following procedure to check the ELAN interface status. Step Action 1 Connect to the PBX. 2 Enter LD 137. 3 Enter STAT ELNK. The status of the ELAN interface appears. Note: If the ELAN interface is not configured, continue to "Enabling the ELAN interface of the PBX (LD 137)" (page 15). If it is configured, continue to "Checking the status of the ELAN connection
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16 CS 1000/M1 system status check Step Action 1 Connect to the PBX. 2 Enter LD 48. 3 Enter STAT ELAN to display a list of current AML links. Note: Take note of any enabled and active ELANs. This will be useful when deciding if a new VAS ID and ELAN ID are required. 4 To exit the overlay, enter ****. —End— Nortel CallPilot Quickstart Guide NN44200-313 01.02 Standard 5.0 19 May 2008 Copyright © 2007-2008, Nortel Networks .
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17 CallPilot resource configuration This task describes how to configure CallPilot 5.0 resources on the Communication Server 1000 (CS 1000) or Meridian 1 (M1) system. CallPilot can be provided only on a per-customer basis on the CS 1000 or M1 system. AML messages used for communications between the telephony switch and CallPilot contain a customer number to which CallPilot belongs. In these procedures, ensure that you enter the correct customer number in the overlays. CallPilot resource configurati
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18 CallPilot resource configuration Configuring a new ELAN ID and VAS ID (LD 17) Define and configure the ELAN subnet for the AML link and its associated VAS ID in the configuration record. This provides the Ethernet connection over which AML messages are exchanged between the CS 1000 or M1 system and CallPilot. A separate ELAN must be created for CallPilot and Contact Center for the purpose of integration. Perform this procedure only if there is no VAS ID provisioned or available. Step Action 1 Conn
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Configuring system parameters (LD 17) 19 Prompt Response Notes xx ELAN Enter the number entered for the ELAN ID above. SECU YES 5 To exit the overlay, enter ****. Tech tip: To view the new ELAN, enter LD 22. Enter PRT at the REQ prompt, then ADAN. A list of all provisioned IDs appears. Use the capture text function in hyperterminal to save a text file of the output. —End— Configuring system parameters (LD 17) Tech tip: To view a list of all provisioned system parameters, enter LD 22 and enter PRT a
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20 CallPilot resource configuration Prompt Response Notes xxx CSQI Enter the number of CallPilot DS0 channels multiplied by 2. For example, if there are 24 DS0 channels, enter 48. xxx CSQO Enter the number of CallPilot DS0 channels multiplied by 2. For example, if there are 24 DS0 channels, enter 48. 4 To exit the overlay, enter ****. —End— Defining CallPilot in the customer data block (LD 15) Tech tip: To view current system parameters, go to LD 21 and enter PRT at the REQ prompt, and then CDB an
