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Motorola SURFboard
SBV6120 DOCSIS 3.0 Digital Voice
Modem
Installation Guide
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B © 2009 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc. MOTOROLA and the Stylized M logo are registered in the US Patent & Trademark Office. SURFboard is a registered trademark of General Instrument Corporation, a wholly-owned subsidiary of Motorola, In
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B Safety and Regulatory Information i IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference. • This device must be installed and used
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B • Always first touch the coaxial cable connector on the digital voice modem when disconnecting or re-connecting the Ethernet cable from the digital voice modem or user’s PC. • It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges. • Postpone installation until there is no risk of thunderstorm or lightning activity in the area. • Avo
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B CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices establishe
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B determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. FCC CAUTION: Any changes or modifications not expressly a
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B Contents Safety and Regulatory Information Overview Contact Information................................................................................................................................ 8 Standard Features ......................................................................................................................................... 8 Front Panel ........................................................................................................................
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B Overview 1 ® ® ® The Motorola SURFboard SBV6120 DOCSIS 3.0 Digital Voice Modem provides high-speed Internet access and up to two lines of VoIP (Voice-over-IP) telephone service, thus allowing you to use one device for your voice and data services over a single network. The SBV6120 transmits and receives data much faster than traditional dial-up, DSL (digital subscriber line), or ISDN modems. Unlike a dial-up modem, your digital voice modem is always online, enabling you to open a W
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B Front Panel During normal operation, the POWER, RECEIVE, SEND, and ONLINE LEDs are always On. The LINK LED flashes when the digital voice modem is transferring data. Note: The blue LED is an optional LED operation only available in some locations. Your service provider may activate the blue LED option for high-speed Internet and Ethernet connections. To increase the bandwidth available for receiving and transmitting data, your service provider may implement bonded channels for the RECEI
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B LED Off Flashing On SEND 3 Send channel not Scanning for an Green: Upstream channel is found upstream channel connected connection Blue: High-speed Internet connection with bonded channels 4 ONLINE Internet connection Scanning for an Green: Startup process failed Internet connection completed LINK 5 No connection to LAN activity: Amber: A computer or hub is SBV6120 Ethernet port transmitting or receiving connected to the Ethernet detected data (10Base-T) or Fast Ethernet (10
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B Rear Panel 1 2 3 4 The rear panel contains the power receptacle and cabling ports and connectors: SBV6120 Rear Panel Cabling Ports and Connectors Port/Connector Description 1 TEL 1/2 VoIP connection for a single or two-line telephone TEL 2 VoIP connection for a single-line telephone 2 Ethernet port 3 Coaxial cable connector 4 +12VDC power connector 1 Overview 11
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B MAC Label The SBV6120 Media Access Control (MAC) label is located on the bottom of the SBV6120. The label contains the MAC address, which is a unique, 48-bit value that identifies each Ethernet network device. To receive data service, you will need to provide the MAC address marked HFC MAC ID to your Internet Service provider. 1 Overview 12
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B Getting Started 2 Before You Begin Before starting the installation, check that the following items were included with your SBV6120 Digital Voice Modem: Item Description Power Adapter and Cord Provides power via an AC electrical outlet 10/100/1000Base-T Standard Cat 5, or higher, cable for connecting to the Ethernet cable network Software License and Contains software license, warranty and safety information Regulatory Card for the SBV6120 SBV6120 Install Sheet Provides bas
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B Signing Up for Internet Service You must sign up with an Internet Service provider to access the Internet and other online services. To activate your service, call your local Internet Service provider and have the following information available: • For data service, you will need the MAC address, HFC MAC ID, printed on the MAC label. • For telephone service, you will need the MAC address, MTA MAC ID, printed on the MAC label. System Requirements Your computer must meet the following r
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B Installing the Digital Voice Modem 3 To install and configure the SBV6120 digital voice modem for a single PC with Microsoft Windows, do the following: • Connect the digital voice modem to your computer and telephone • Set up Internet access and verify the IP address for your computer CAUTION! This product is for indoor use only. Do not route the Ethernet and telephone cables outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the dig
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B SBV6120 LED Activity During Startup LED Description POWER Turns on when AC power is connected to the SBV6120 Indicates that the power is connected properly RECEIVE Flashes while scanning for the downstream receive channel Changes to solid green when the receive channel is locked SEND Flashes while scanning for the upstream send channel Changes to solid green when the send channel is locked ONLINE Flashes during SBV6120 registration and configuration Changes to solid green when the S
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B POWER14 2 3 5 POWER14 2 3 5 Testing the Connections To verify that all the components were properly installed, perform the following connectivity test: 1. Power on your computer. 2. Check the LEDs on the SBV6120 front panel. The TEL 1 and TEL 2 LEDs should be on, if the SBV6120 was provisioned for voice service. Otherwise, TEL 1 and TEL 2 will be off. The remaining LEDs should be on or flashing. Note: Refer to Front Panel Description for LED status information. 3. Open a web brows
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B Obtaining an IP Address for an Ethernet Connection To obtain the IP address for your computer’s network interface, use one of the following options: • Retrieve the statically defined IP address and DNS address • Automatically retrieve the IP address using the Network DHCP server The Motorola SBV6120 digital voice modem provides a DHCP server on its LAN. Configure your LAN to obtain the IPs for the LAN and DNS server automatically. Configuring TCP/IP You will not have to configure the S
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B Configuring TCP/IP in Windows Vista 1. Open the Control Panel. 2. Click Network and Internet to display the Network and Internet window. 3. Click Network and Sharing Center to display the Network and Sharing Center window. 4. Click Manage network connections to display the LAN or High-Speed Internet connections window. 5. Right-click the network connection for the network interface you want to change. 6. Click Properties to display the Local Area Connection Properties window. Vista m
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B Verifying the IP Address in Windows Vista Do the following to verify the IP address: 1. On the Windows Desktop, click Start. 2. Click All Programs. 3. Click Accessories. 4. Click Command Prompt to open a command prompt window. 5. Type ipconfig and press Enter to display the IP address. If an Auto-configuration IP Address is displayed, this indicates an improper connection between your computer and the SBV6120, or there are broadband network problems. Renewing Your IP Address To rene
