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HP EliteBook 8770w Mobile Workstation
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
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© Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Centrino, and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties f
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 7 Top ....................................................................................................................................................... 7 Display —
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Component replacement procedures ................................................................................................. 49 Service tag and PCID label ................................................................................................ 49 Service tag ........................................................................................................ 49 PCID label ......................................................................................................... 49
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Network cable and jack .................................................................................................... 107 Power connector cable .................................................................................................... 107 Security lock .................................................................................................................... 108 Processor heat sink ..........................................................................................
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DVD±RW SuperMulti Double-Layer Drive specifications ................................................................. 133 DVD-ROM Drive specifications ........................................................................................................ 134 7 Backup and recovery .................................................................................................................................. 135 Windows 7 — Backup and recovery ..................................................
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1 Product description Category Description Product Name HP EliteBook 8770w Mobile Workstation Processors Next Generation Intel® Core™ i7 processors, (support Intel Turbo Boost Technology): ● i7-3520M, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 35W ● i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W ● i7-3720QM, 2.60 GHz (Turbo up to 3.60 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W ● i7-2820QM, 2.3 GHz (turbo up to 3.4 GHz) quad-core p
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Category Description Supports the following configurations: ● 2048 MB total system memory (2048 × 1) ● 4096 MB total system memory (4096 × 1) ● 4096 MB total system memory (2048 × 2) ● 8192 MB total system memory (8192 × 1) ● 8192 MB total system memory (4096 × 2) ● 8192 MB total system memory (2048 × 4); only available on computer models equipped with a quad-core processor ● 12288MB Total System Memory (4096MB x 3) ● 16384 MB total system memory (8192 x 2) ● 16384 MB total system memory (4096
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Category Description 2 stereo speakers Integrated 720p HD webcam Modem 56K V.92 data/fax modem Supports “no modem” option Modem cable not included Ethernet Intel® 82579LM Gigabit Network Connection S3/S4/S5 wake on LAN NIC power-down technology Ethernet cable not included Wireless Integrated wireless local area network (WLAN) options by way of the following wireless modules: ● Intel® Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module ● Intel Centrino Ultimate-N 6300, 802.11a/b/g/n WLAN
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Category Description Ports ● 1394a (1) ● Multi-pin AC port ● Audio in (mono microphone) ● Microphone input (stereo) ● Audio-out (stereo headphone) ● Display port (1.1a for NVIDIA, 1.2 for AMD) ● Docking connector ● eSATA/USB 2.0 combo ● RJ-11 (modem) ● RJ-45 (Ethernet, includes link and activity lights) ● USB 3.0 (2) ● USB 2.0 (2) 1 port with USB charging support ● VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 GHz (hot plug/unplug with auto-detect) Docking Supports the follo
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Category Description Support for the following batteries: ● 8-cell, 2.8 Ah (83 WHr) Li-ion battery ● 8-cell, 2.8 Ah (75 WHr) Li-ion battery (available with 3 year warranty only) ● Supports 9-cell (73 WHr) polymer, HP ST09 Extended Life Battery (does not support HP Fast Charge) ● Supports 9-cell 3.0 Ah (100 WHr) cylindrical battery, HP BB09 Ultra-Capacity Extended Life Battery (does not support HP Fast Charge) HP Fast Charge Technology Security Integrated fingerprint reader Integrated Smart Car
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Category Description Web-only support: ● Windows XP Professional 64 (select models only) ● Windows XP Professional 32 (select models only) ● Windows 7 Ultimate 64 (select models only) ● Windows 7 Ultimate 32 (select models only) ● Windows 7 Enterprise 64 (select models only) ● Windows 7 Enterprise 32 (select models only) Serviceability End-user replaceable parts: ● Memory module ● Optical drive ● SIM ● WLAN module ● WWAN module 6 Chapter 1 Product description
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2 External component identification Top Top 7
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Display — Windows models Component Description (1) Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. (2) WLAN antennas (3)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (3) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (4) Internal m
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Display — SUSE Linux models Component Description (1) Internal display switch Turns off the display or initiates Suspend if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. (2) WLAN antennas (3)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (3) Internal microphones (2) Record sound. (4) Webcam light On: The webcam is in use. (5) Webcam Records video and captures still photographs.
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TouchPad Component Description (1) Left pointing stick button Can be used with the pointing stick and functions like the left button on an external mouse. (2) Center pointing stick button Can be used with the pointing stick and functions like the center button on an external mouse. (3) Pointing stick Moves the pointer and selects or activates items on the screen. (4) Right pointing stick button Can be used with the pointing stick and functions like the right button on an external mouse. (5) Righ
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Lights Component Description (1) TouchPad on/off light ● Off: The TouchPad is on. ● Amber: The TouchPad is off. (2) Caps lock light On: Caps lock is on. (3) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (4) Num lock light On: Num lock is on. (5) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devi
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Buttons and fingerprint reader (select models only) Component Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep/Suspend. ● When the computer is in the Sleep/Suspend state, press the button briefly to exit Sleep/Suspend. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. If the computer ha
