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Avaya 1165E IP Deskphone
with SIP Software User
Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 01.02
Part Code: NN43170-100
Date: August 2010
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© 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Avaya shall not be responsible for any modifications, additions, or deletio
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Revision history Revision history August 2010 Standard 01.01. This document is up-issued to support SIP software Release 3.2. 3
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Revision history 4
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Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 IP Deskphone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 IP Deskphone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 USB support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Available Avaya 1165E IP Deskph
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Contents Selecting the headset tuning parameter . . . . . . . . . . . . . 60 Connecting the LAN ethernet cable . . . . . . . . . . . . . . . . . 61 Installing additional cables . . . . . . . . . . . . . . . . . . . . . . . . 62 Wall-mounting the IP Deskphone (optional) . . . . . . . . . . . 62 Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Entering text using the telephone dialpad . . . . . . . . . . . . 65 Enabling and disabling the # Ends Dialing
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Contents Creating the idle screen text display . . . . . . . . . . . . . . . . . . . . 92 Setting-up the Backlight Screensaver . . . . . . . . . . . . . . . . . . 93 Configuring Menu Auto back-out . . . . . . . . . . . . . . . . . . . . . . 94 Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 150 Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 151 Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Creating a new Call Decline Reason . . . . . . . . . . . . . . .
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Contents Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 Accessing the Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . 192 Managing calls in the Call Outbox while not on a call . . 192 Initiating a call from the Call Outbox . . . . . . . . . . . . . . . 193 Deleting calls from your Call Outbox . . . . . . . . . . . . . . . 194 Viewing the details of a call in the Call Outbox . . . . . . . 195 Accessing the calls in your Call Out
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Contents Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226 Using the Park Call feature . . . . . . . . . . . . . . . . . . . . . . . . . . 230 Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 231 Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233 Using the Friends feature . . . . . . . . . . . . . . . . . . . .
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Contents Additional logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282 Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283 Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284 Primary account logout . . . . . . . . . . . . . . . . . . . . . . . . . 284 Secondary account logout . . . . . . . . . . . . . . . . . . . . . . . 285 Server failover . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 303 Switching the proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304 Resetting the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307 Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 308 Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313 USB flash drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 369 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375 13
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Contents 14
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Welcome Welcome The Avaya 1165E IP Deskphone builds on the award-winning Avaya 1100 Series IP Deskphones industrial design and offers a high resolution color display and new graphical user interface elements that enhance the user experience. The Avaya 1165E IP Deskphone provides easy access to multiple lines and call processing features. It supports converged (voice and data) applications through External Application Server APIs to provide productivity enhancing applications and to enrich
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Welcome • seven specialized feature keys: —Quit — Directory — Message/Inbox — Shift/Outbox — Services —Copy — Expand • five call-handling keys: —Mute — Handsfree — Goodbye — Headset —Hold • two Gigabit Ethernet ports—for LAN and PC connections • integrated headset support for wired and wireless options including USB and Bluetooth Wireless Technology • IEEE 802.3af PoE or local AC power options • hearing aid compatibility • USB port for connecting a USB keyboard, USB mouse, USB headset, USB f
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Welcome IP Deskphone controls Figure 1 shows the Avaya 1165E IP Deskphone. Figure 1: Avaya 1165E IP Deskphone 17
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Welcome This section describes the controls on your Avaya 1165E IP Deskphone. Your Avaya 1165E IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key. The keys on either side of the LCD display area are Self-labeled Line/Programmable feature keys with labels on the LCD. The system administrator can reserve some keys for specific functions during tasks and for advanced configuration. You can define these keys for specific funct
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Welcome Press the Handsfree key to activate the built-in speaker and microphone of the Avaya 1165E IP Deskphone. The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active. Use the Navigation keys to scroll through menus and lists that appear on the LCD display screen or for text entry. The outer part of this key cluster rocks for up, down, left, and right movements. For more (Navigation) information, see “Navigation keys” on page 44. Use Enter, at t
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Welcome Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. The headset LED indicator on the Headset key lights to indicate that the headset is in use. Press the Headset key twice to open the Bluetooth Setup menu. If the Bluetooth wireless technology is not enabled on your IP Deskphone, this menu is not available. Use the Goodbye key to terminate an active call. When a message is waiting, the red Visual Alerter/Mes
