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IP Office
5410/2410 Phone User Guide
th
Issue 3f (7 October 2005)
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Table of Contents The 2410 Telephone................................................................................................................... 4 Overview..................................................................................................................................................... 4 Call Appearance Keys ................................................................................................................................ 6 System Features.............
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Table Of Contents Diverting Calls .......................................................................................................................................... 30 Do Not Disturb .......................................................................................................................................... 30 Voicemail .................................................................................................................................................. 31 Def
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The 2410 Telephone Overview This guide covers the use of the Avaya 2410 and 5410 phones, on Avaya IP Office. Both phones are similar, however the 5410 is only supported on the IP Office whereas the 2410 is supported on a range of Avaya phone systems. 5410/2410 Phone User Guide Page 4 IP Office Issue 3f (7th October 2005)
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The 2410 Telephone 1. Display, Call Appearance and Feature buttons: Call Appearance Keys allow the user to handle multiple calls and the display shows call information. Details on system features (allocated by your System Administrator) can also be displayed. See Call Appearance Keys and Overview of the Function Keys. 2. Message lamp: Lit when the user has voicemail messages. Can also be set to flash when the phone is ringing. 3. Previous/Next Page: Move through the different pages of
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2410user Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your System Administrator and are indicated as a=, b= and c=. Your System Administrator can change a call appearance key with: • A Bridged Appearance A bridged appearance key matches the status and operation of the Call Appearance Key on a pre-defined colleague’s telephone. Hence, you can pick-up, make and receive cal
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The 2410 Telephone System Features System Features can only be set against soft Function Keys by your System Administrator. However, your System Administrator may allocate you two ‘self administrator’ features that will enable you to add System Features to your soft Function Keys. Refer to Overview of the Function Keys for details of the System Feature that can only be allocated to you by your System Administrator. In addition, there are a number of System Features that you can always acce
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Basic Call Handling Features Answer a Call When a call arrives at your phone, you hear a ringing tone and a blinking bell icon ( ) appears on the associated call appearance. To answer an incoming call Do one of the following: • If you are not active on another call, answer the call using your handset, headset, or speakerphone (see Speakerphone). • If you are active on a call already, place the active call on hold (see Hold), and then answer the incoming call by selecting the call app
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Basic Call Handling Features Clearing a Call To clear an established call either: 1. Replace the handset or 2. Press Drop. You will hear dial tone, unless you are in ‘call center mode’ of working when you will then hear silence. Headset Working When a headset is to be used on your phone, it must be plugged in to the headset socket on the base of your phone. To activate the headset and switch off the handset, press Headset. The lamp beside the button is illuminated when headset wo
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2410user Speakerphone The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as in very noisy locations). To make or answer a call without lifting the handset, or to use the speakerphone with any feature 1. Press Speaker. The LED beside the button illuminates. 2. Make or answer the call, or access the selected feature. and buttons. 3. Adjust
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Basic Call Handling Features Redial The Redial feature automatically redials a previously dialed extension or outside number (up to 24 digits). Your phone will store the up to ten of the last numbers dialed. Note: If you have dialed the same number twice in succession, it will only have one appearance in the redial list. To redial previously dialed number: 1. Press Redial. Use and to step through the entries. When you have located the required number, press the associated key.
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2410user Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension: 1. With a call in progress, press Transfer 2. When you hear dial tone, dial the number to which the call is to be transferred. 3. Do one of the following: • To transfer the call without announcing it, either hang up or press Transfer again. The transfer is complete. The transfer is complete. If the transfer
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Basic Call Handling Features Conference The Conference feature allows you to conference other parties (including yourself) into a call. Notes: 1. The number of parties allowed in a conference is controlled by your telephone system. 2. Two Call Appearance keys are required for the conference feature. To add another party to a call 1. Press Conference. 2. Dial the number of the person you want to add to the call. 3. Wait for an answer. • If the called party does not answer or does
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Using Speed Dials Overview of Speed Dials The phone can store up to 48 personal speed dials. The list of these speed dials is accessed by pressing SpDial. If SpDial is not shown, press and softkey. • Caution: Speed dials are stored on the phone. Consequently, any loss of power to the phone will result in loss of the stored speed dials. • The speed dial list is sorted alphabetically. • Press and to move between pages. • Press the appropriate letter key to move direct to the fir
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Using Speed Dials Adding a New Speed Dial 1. Press SpDial. If SpDial is not shown, press any Soft Key. • Press Add. If a message stating that the speed dial list is full appears, you must first delete an existing entry before adding any new entry. See Deleting a Speed Dial. • You can switch between Name and Number entry by pressing the key next to the item you want to edit. The options also change accordingly. 2. With Name selected, begin entering text using the telephone keypad. Each
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2410user Deleting a Speed Dial 1. Press SpDial. If SpDial is not shown, press any Soft Key. 2. Press Delete. 3. Select the speed dial entry you want to delete. • Press and to display different pages of speed dials or key the first letter of the required name to jump to the page with a matching entry. 4. When the required entry is displayed, press the adjacent or key. A request for confirmation will appear. 5. Press Yes to delete the entry or Cancel to exit without deleting.
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Using the Call Log Overview of the Call Log The phone maintains a call log, accessed by pressing Log. This log can store up to 48 entries. These can be a combination of incoming answered calls, incoming unanswered calls and outgoing calls You can select which types of calls are included in the log. You can also use call log entries to make return calls or convert the entry into a speed dial for future use. • WARNING: Calls that are made using pin codes and other information will appe
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2410user Using the Call Log You can make calls directly from the call log. Whilst in the call log you can still make a call by going off- hook, pressing Speaker and dialing a new call. Similarly, you can still receive calls and handle them using the dial pad key functions. Viewing the Call Log 1. Press Log. If Log is not shown, press any Soft Key. 2. At default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, press More and select All to display a
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Using the Call Log Deleting a Call Log Entry 1. Press Log. If Log is not shown, press any Soft Key. 2. At default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, press More and select All to display all three options. To return to Missed or InAns or Outg, press Back and make your selection. 3. Press and to display different pages of log entries. 4. When you locate the entry you want to call, press the or key next to the entry. 5. Press Delet
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Changing Options Changing Ringer Options The IP Office uses 'distinctive ringing' for different types of calls - a repeated single ring for internal calls, a repeated double ring for external calls and a single ring followed by two short rings for ringback calls. These options are fixed by the IP Office. The phone's own menus allow its ringer sound to be personalized so you can recognize it from other ringing phones. To change the ringer sound: You can choose from among eight differ
