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© 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Documentation Disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unl
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Table Of Contents The Telephone............................................................................................................................ 1 About this Guide.......................................................................................................................................1 Overview ..................................................................................................................................................1 Call Appearance Keys......
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2420 and 5420 User Guide System Features ...................................................................................................................... 33 System Features ....................................................................................................................................33 Making Calls...........................................................................................................................................33 Answering Calls.............
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2420 and 5420 User Guide 1. Display, Call Appearance and Feature Buttons: Call Appearance keys enable you to handle multiple calls and the display shows call information. Details on system features (allocated by your system administrator) can also be displayed. See Call Appearance Keys and Overview of the Function Keys. 2. Message Lamp: The lamp is used as follows: On (Continuous): There are new messages in your voicemail mailbox, or another mailbox for which you have been configured t
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The Telephone Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your system administrator and are indicated as a=, b= and c=. An underscored call appearance key (e.g. a=) indicates that the line is active. Your system administrator can allocate a call appearance key with: A Bridged Appearance A bridged appearance key matches the status and operation of the call appearanc
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2420 and 5420 User Guide Call Appearance Key Icons The icons displayed against the Call Appearance/Feature keys, allow you to determine the status (for example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button. Incoming Call: A symbol next to a call appearance key indicates an incoming call. Connected: A symbol next to a call appearance key indicates that it is the currently connected call. The caller's phone number (if a
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The Telephone The Display B Phone Locked: Internal calls only. D Call Forwarding On: See Call Forwarding. G In Group: You can enable/disable group membership. H Held Call: Shows the number of held calls. See Hold. N Do Not Disturb On: See Do Not Disturb. 0 Out of Hours: This is displayed if one or more Hunt Groups is in "Out-of-Hours" mode. P Parked Calls: Shows the number of parked calls. U Unavailable: This is displayed on the calling station when the called station
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Basic Call Handling Features Answering a Call When a call arrives at your phone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. To answer an incoming call: Do one of the following: If you are not active on another call, answer the call using your handset, headset or speakerphone (see Speakerphone). or If you are active on a call already, place the active call on hold (see Hold), and then answer the incoming call. or If the cal
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Basic Call Handling Features Making a Call You can make calls from the phone using a variety of methods as follows: To manually make a call: 1. Lift the handset and dial the required number on the key pad. Remember to include the required access code (for example; 9 for an outside line) and listen to the progress of the call. 2. Adjust the speakerphone volume as necessary. To change the volume, press and . The eight volume levels are displayed. 3. If the call is not answered, press
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2420 and 5420 User Guide Headset Working When a headset is to be used, it must be plugged in to the headset socket on the base of the phone. To activate the headset and switch off the handset, press Headset. The lamp beside the button is illuminated when headset working is activated. To answer an incoming call: Press next to the flashing bell icon ( ). To clear a headset call: Press Drop. To manually make a call: Dial the number. Remember to include the required ac
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Basic Call Handling Features Speakerphone The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as in very noisy locations). To make or answer a call without lifting the handset, or to use the speakerphone with any feature: 1. Press Speaker. The LED beside the button illuminates. 2. Make or answer the call, or access the selected feature.
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2420 and 5420 User Guide Redial The Redial feature automatically redials a previously dialed extension or outside number (up to 24 digits). Your phone stores the last ten numbers dialed. Note If you have dialed the same number twice in succession, it will only have one appearance in the redial list. To redial previously dialed number: Press Redial and then press and to search through the entries. When you have located the required number, press the associated key. Mute
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Basic Call Handling Features Transfer The Transfer feature allows you to transfer a call from your phone to another extension or outside number. To transfer the current call to another extension: 1. With a call in progress, press Transfer. 2. When you hear a dial tone, dial the number to which the call is to be transferred. 3. Do one of the following: To transfer the call without announcing it, press Transfer again. The transfer is complete. or To announce the call before
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2420 and 5420 User Guide Conference The Conference feature allows you to conference other parties (including yourself) into a call. Notes The number of parties allowed in a conference is controlled by your phone system. Two Call Appearance keys are required for the conference feature. To add another party to a call: 1. Press Conference. 2. Dial the number of the person you want to add to the call. 3. If the called party does not answer or does not want to join the conferen
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Using Speed Dials Overview of Speed Dials The phone can store up to 104 personal speed dials. For a list of the speed dials, press any and then press SpDial. To exit the current screen, press Exit. The speed dial list is sorted alphabetically. To move between pages, press and . Press the appropriate letter key to move direct to the first page with a matching name. To call the number, press or next to an entry. To perform other actions, press . To access the de
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2420 and 5420 User Guide Adding a New Speed Dial To add a new speed dial: 1. Press SpDial. If SpDial is not shown and to exit the current screen, press Exit and then press Add. If a message appears stating that the speed dial list is full, you must first delete an existing entry before adding any new entry. See Deleting a Speed Dial. To switch between Name and Number entry, press next to the item you want to edit. The options also change accordingly. 2. With Name selected, begi
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Using Speed Dials Dialling a Speed Dial Number You can use the speed dial directory to make a call with the handset on hook or off hook. To dial a speed dial number: 1. Press SpDial. If SpDial is not shown and to exit the current screen, press Exit. 2. To display different pages of speed dials, press and or key the first letter of the required name to jump to the page with a matching entry. 3. When the required entry is displayed, press the adjacent or . Deleting a Speed
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2420 and 5420 User Guide Editing a Speed Dial To edit a speed dial: 1. Press SpDial. If SpDial is not shown and to exit the current screen, press Exit. 2. Press Edit. 3. Select the speed dial entry you want to edit. To display different pages of speed dials, press and . or Key the first letter of the required name to jump to the page with a matching entry. 4. When the required entry is displayed, press the adjacent or . 5. Edit the speed dial using the same methods as
