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Deployment Guide for the
Polycom® VVX™ C Business
Media Phone for Cisco® Unified
Communications Manager (SIP)
SIP 3.2.2 | July 2010 | 1725-16828-001 Rev. B1
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Trademark Information ® POLYCOM , the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written
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About This Guide This guide explains how to deploy the Polycom VVX 1500 C Business Media ® Phone in a Cisco Unified Communications Manager environment. In this environment, you will be able to conduct both voice and video calls. In this guide, you will find everything you need to set up the Polycom VVX 1500 C phone in an environment running Cisco Unified Communications Manager version 6 and 7. Be sure to verify that your network is prepared for configuring the phone and Cisco Unified Commun
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Deployment Guide for the Polycom VVX 1500 C iv
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Supported Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Unsupported Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Unsupported Cisco Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Topics Not Mentione
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Deployment Guide for the Polycom VVX 1500 C 4 Troubleshooting the Polycom VVX 1500 C Phone . . . . . . . . 4–1 Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Polycom VVX 1500 C Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Upgrading the Polycom VVX 1500 C Phone . . . . . . . . . . . . . . . . . . . . . . . . 4–2 A Configuration Files . . . . . . . . . . . . . . . . . . . . . . .
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1 Overview This guide provides information for system administrators who want to deploy the Polycom VVX 1500 C Business Media Phone in a Cisco Unified Communications Manager environment. It also describes how to upgrade the phone’s software when it is connected in a Cisco Unified Communications Manager environment. The phone must be running SIP application 3.1.3 (phone software) or later. The Polycom VVX 1500 C phone is compatible with the following: Cisco Unified Communications Manager v
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Deployment Guide for the Polycom VVX 1500 C Polycom strongly recommends that you connect the Polycom VVX 1500 C to the LAN using the included network cable. A LAN connection enables access to a provisioning server as well as a time server. A provisioning server facilitates software upgrades, configuration management, and diagnostic logging, which is helpful if troubleshooting is required. Access to a time server enables display of the current date and time on the phone's display. For more in
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Overview Unsupported Phone Features The following features are not supported on the Polycom VVX 1500 C (due to proprietary Cisco extensions): • Call Pickup • Group Call Pickup • Directed Call Pickup • Call Park • Presence and buddy lists • Instant Messaging • Automatic Call Distribution (ACD) Login/Logout • Secure Real-Time Transport Protocol (SRTP) • Last Call Return • Barge-In • Busy Lamp Field Unsupported Cisco Features The following Cisco features are not supported on the Polycom VVX 150
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Deployment Guide for the Polycom VVX 1500 C 1 - 4
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2 Configuring Cisco Unified Communications Manager The Polycom VVX 1500 C phone, managed by Cisco Unified Communications Manager, is designed to be used like a regular phone on a public switched telephone network (PSTN). This chapter provides basic instructions for setting up Cisco Unified Communications Manager. Changing Cisco Unified Communications Manager The following settings must be verified or adjusted before connecting the Polycom VVX 1500 C phone to Cisco Unified Communications Ma
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Deployment Guide for the Polycom VVX 1500 C To add the Polycom VVX 1500 C to Cisco Unified Communications Manager: 1. Open a Cisco Unified Communications Manager web administration session. You will prompted to enter your user name and password. Part I: Phone Security Settings 2. Select System > Security Profile > Phone Security Profile >. 3. Select +Add New. 2 - 2
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Configuring Cisco Unified Communications Manager 4. Select Third-party SIP Device (Advanced) and click Next. 5. In the Name text box, enter a profile name appropriate for the system. 6. Select the Enabled Digest Authentication check box. 7. Click the Save button. In the status bar near the top of the page, “Update Successful” appears. 2 - 3
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Deployment Guide for the Polycom VVX 1500 C Part II: Adding a Phone User 8. Select User Management > End User > +Add New. The following screen appears. 9. In the User ID text box, enter a user ID according to system and account policies. If you cannot add a user here, your system may be LDAP integrated, in which case you can use an existing user ID (essentially associating the phone to an existing user) or have your LDAP administrator create a new user ID for this phone. 10. In the Last Nam
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Configuring Cisco Unified Communications Manager 11. In the Digest Credentials text box, enter the digital credentials for the phone. This is the same password that will be used in the phone’s configuration file or to access the web interface. Refer to Deploying Phones From the Provisioning Server on page 3-10 and Upgrading the Phone’s Software on page 3-14. 12. In the Confirm Digest Credentials text box, enter the same value that you entered in the previous step. 13. Click the Save button
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Deployment Guide for the Polycom VVX 1500 C 15. Select Third-party SIP Device (Advanced), then click Next. The following screen appears. Note that the data shown in this section is only an example. 16. In the MAC Address text box, enter the MAC Address of the phone. 17. (Optional) In the Description text box, enter a description. 18. From the Device Pool list, select the device pool appropriate for your Cisco Unified Communications Manager system phones. 19. From the Phone Button Template list
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Configuring Cisco Unified Communications Manager 22. From the Device Security Profile list, select the profile created in step 5. The following screen appears. Note that the data shown in this section is only an example. 23. In the Digest User field, select the user created in step 8. 24. Click the Save button. In the status bar near the top of the page, “Update Successful” appears. 25. Reset the Polycom VVX 1500 C in Cisco Unified Communications Manager. 26. In the Association Information a
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Deployment Guide for the Polycom VVX 1500 C 27. In the Directory Number text box, enter an appropriate phone extension. 28. From the Route Partition list, select an appropriate route partition. 29. In the Alerting Name text box, enter an appropriate alerting name. 30. In the ASCII Alerting Name text box, enter an appropriate ASCII alerting name. 31. Set the Voice Mail Profile according to the Cisco Unified Communications Manager system requirements. 32. Set the Call Forward and Call Pickup Set
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Configuring Cisco Unified Communications Manager 33. In the Display (Internal Caller ID) text box, enter an appropriate caller ID. 34. In the ASCII Display (Internal Caller ID) text box, enter an appropriate caller ID. 35. In the Maximum Number of Calls text box, enter an appropriate value for your system. Currently the maximum supported value is 6. 36. In the Busy Trigger text box, enter an appropriate value for your system. Currently the maximum supported value is 6. 37. Click the Save but
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Deployment Guide for the Polycom VVX 1500 C 2 - 10
