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Phone Guide
Cisco IP Phone 7970 Series
for Cisco CallManager 4.1(3)
INCLUDING LICENSE AND WARRANTY
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Text Part Number: 78-15630-03
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Common Phone Tasks Softkey Definitions If you want to... Then... AbbrDial Dial using a speed dial index number View your call Press and choose a logs call log. To dial, scroll to a Answer Answer a call listing and go off-hook. Back Return to the previous Help topic Edit a number Press EditDial. Use << or >> Barge Add yourself to a call on a shared in a call log to erase or skip digits. line Dial from a Choose > Quick Reference CallBack Receive notification when a busy corporate Corporat
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Other Features Join Join several calls on a single line Icon Reference to create a conference call Speed Dial button configured Call State Links Access related Help topics Call Forwarding enabled Messages waiting Main Display the Help main menu MeetMe Host a Meet-Me conference call Video enabled Call on hold more Display additional softkeys Option selected Connected call NewCall Make a new call Feature enabled OPickUp Answer a call ringing in another Off-hook group that is associated with you
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Contents Getting Started 1 How to Use this Guide 1 Using and Cleaning the Touchscreen Display 2 Where to Find Additional Information 2 More Information about Customizing Your Phone on the Web 3 Safety and Performance Information 3 Connecting Your Phone 6 An Overview of Your Phone 9 Buttons and Hardware 9 Touchscreen Features 12 Call-Handling and Navigation Tips 13 Understanding Lines vs. Calls 13 Understanding Call and Line Icons 13 Going On-Hook and Off-Hook 14 Selecting Calls 14 Viewing and
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Using Hold and Resume 23 Using Mute 23 Transferring a Connected Call 24 Forwarding Your Calls to Another Number 25 Making Conference Calls 26 Types of Supported Conference Calls 26 Starting and Joining a Standard Conference 27 Starting or Joining a Meet-Me Conference Call 28 Advanced Call Handling 29 Storing and Retrieving Parked Calls 29 Picking Up a Redirected Call on Your Phone 30 Using a Shared Line 31 Understanding Shared Lines 31 Adding Yourself to a Shared-Line Call 32 Preventing Others
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Accessing Your User Options Web Pages 43 Logging In to the User Options Web Pages 43 Subscribing to Phone Services 44 Understanding Additional Configuration Options 45 Troubleshooting Your Phone 47 Using the Quality Reporting Tool 47 Cisco One-Year Limited Hardware Warranty Terms 48 Index 51 Cisco IP Phone 7970 Series v
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vi 78-15630-03
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Getting Started How to Use this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections. If you want to... Then Explore your phone on your own Press on the phone when you need assistance. Clean the touchscreen See the “Using and Cleaning the Touchscreen Display” section on page 2. Review safety information See
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Using and Cleaning the Touchscreen Display Your Cisco IP Phone 7970 series features a high-resolution color touchscreen display. Refer to the table below for recommendations on the best practices for protecting and maintaining the touchscreen. If you want to... Then Choose touchscreen items Press (or tap) an item on the touchscreen with your fingertip. Do not use a device or object other than your fingertip to press the touchscreen. Your phone’s touchscreen was designed to respond best whe
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Getting Started More Information about Customizing Your Phone on the Web Your Cisco IP Phone is a network device that can share information with other network devices in your company, including your computer. You can use your Cisco CallManager User Options web pages to establish and customize phone services and to control phone features and settings from your computer. This Guide provides a brief overview of these capabilities. For complete instructions, refer to Customizing Your Cisco IP
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Caution Inline power circuits provide current through the communication cable. Use the Cisco provided cable or a minimum 24 AWG communication cable. Warning The power supply must be placed indoors. Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco IP Phone: Warning This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S.
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Getting Started Using External Devices with Your Cisco IP Phone The following information applies when you use external devices with the Cisco IP Phone: Cisco recommends the use of good quality external devices (speakers, microphones, and headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. I
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Connecting Your Phone Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, refer to the to the graphic and table below to connect your phone. 10 9 1 AUX 10/100/1000 SW 10/100/1000 PC DC48V 3 9 9 7 2 6 8 8 5 4 1 DC Adaptor port (DC48V) 6 Handset port Power supply with DC connector for phone Headset port 2 7 3 AC power cable with wall socket plug 8 External speakers port 1 Network port (10/100/1000 SW) External mic
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Adjusting the Footstand To change the angle that your phone sits on your desktop, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. 1 2 3 1 Set the handset aside and pull the square plastic tab from the handset rest. Rotate the tab 180 degrees. 2 3 Slide the tab back into the handset rest.
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deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco IP Phone users. Cisco Systems recommends the use of good quality external devices, like headsets that are scree
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An Overview of Your Phone The Cisco IP Phone 7970 Series are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your phone supports specialized or advanced telephony features that can extend and customize your call-handling capabilities. Your Cisco IP Phon
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Programmable Depending on configuration, programmable buttons provide access to: 1 buttons Phone lines (line buttons) Speed-dial numbers (speed-dial buttons) Web-based services (for example, a Personal Address Book button) Phone features (for example, a Privacy button) The buttons illuminate to indicate status: Green, steady—Active call on this line (off hook) Green, blinking—Call on hold on this line Amber, steady—Privacy feature enabled Amber, blinking—Incoming call ringing on this l
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3 Display button Awakens the touchscreen from power-save mode or disables it for cleaning. No color—Touchscreen available, ready for input Green flashing—Touchscreen disabled Green steady—Touchscreen and backlight disabled See the “Using and Cleaning the Touchscreen Display” section on page 2. 4 Messages button Typically auto-dials your voice message service (varies by service). See the “Accessing Voice Messages” section on page 41. Directories button Opens/closes the Directories menu. Use i
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Touchscreen Features This is what your main touchscreen might look like with active calls and several feature menus open. Press (or tap) with your fingertip to activate touch-sensitive items on your touchscreen. 1 Primary phone Displays the phone number (extension number) for your primary phone line. If line several tabs are open, the time and date display here also. Icons for Icons indicate how programmable buttons are set up on your phone: 2 programmable Phone line icon—Corresponds to a
