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CHAPTER 6
Viewing Model Information, Status,
Statistics, and Security Information on
the Cisco Unified IP Phone
This chapter describes how to use the following menus and screens on the Cisco
Unified IP Phone to view security information, model information, status
messages, network statistics, firmware information, and call statistics for the
phone:
• Model Information screen—Displays hardware and software information
about the phone.
� Status menu—Provides access to screens that display
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Model Information Screen This chapter includes these topics: � Model Information Screen, page 6-2 � Status Menu, page 6-3 � Call Statistics Screen, page 6-16 � Security Configuration Menu, page 6-20 Model Information Screen The Model Information screen displays specific information about the IP phone. To display the Model Information screen, follow these steps: Procedure Step 1
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-1 Model Information (continued) Item Description CTL Displays the MD5 hash of the certificate trust list (CTL) file that is installed in the phone. If no CTL file is installed on the phone, this field displays No. (If security is configured for the phone, the CTL file installs automatically when the phone reboots or resets. For more information about thi
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu � Network Statistics—Displays the Network Statistics screen, which shows Ethernet traffic statistics. For more information, see the “Network Statistics Screen” section on page 6-12. � Firmware Versions—Displays the Firmware Versions screen, which shows information about the firmware running on the phone. For more information, see the “Firmware Versions Screen” se
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-2 Status Messages on the Cisco Unified IP Phone 7940G/7960G Message Description Possible Explanation and Action BootP server used The phone obtained its IP None. This message is informational only. address from a BootP server rather than a DHCP server. CFG file not found The name-based and default The configuration file for a phone is created configuration
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-2 Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued) Message Description Possible Explanation and Action Checksum Error Downloaded software file is Obtain a new copy of the phone firmware and corrupted. place it in the TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-2 Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued) Message Description Possible Explanation and Action DNS timeout DNS server did not respond. � Network is busy—The errors should resolve themselves when the network load reduces. � No network connectivity between the DNS server and the phone—Verify the network connections. � DNS serve
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-2 Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued) Message Description Possible Explanation and Action Error update locale One or more localization files Check that the following files are located could not be found in the within subdirectories in the TFTPPath TFTPPath directory or were directory: not valid. The locale was not � Locate
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-2 Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued) Message Description Possible Explanation and Action IP address released The phone has been The phone remains idle until it is power configured to release its IP cycled or you reset the DHCP address. See the address. “Network Configuration Menu Options” section on page 4-3 section for d
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-2 Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued) Message Description Possible Explanation and Action No default router DHCP or static configuration � If the phone has a static IP address, verify did not specify a default that the default router has been router. configured. See the “Network Configuration Menu Options” section on page
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-2 Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued) Message Description Possible Explanation and Action TFTP file not found The requested load file (.bin) Check the load ID assigned to the phone (from was not found in the TFTPPath Cisco Unified CallManager, choose Device > directory. Phone). Verify that the TFTPPath directory contains a
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-2 Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued) Message Description Possible Explanation and Action XmlDefault.cnf.xml, Name of the configuration file. None. This is an informational message or .cnf.xml indicating the name of the configuration file corresponding to the for the phone. phone device name Network Statistics Screen The Ne
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-3 Network Statistics Message Components (continued) Item Description One of the following Cause of the last reset of the phone values: Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected HC CM-ICMP-Unreach Phone-Abort Elapsed
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Firmware Versions Screen The Firmware Versions screen displays information about the firmware running on the phone. Table 6-4 explains the information that appears in this screen. To display the Firmware Version screen, follow these steps: Procedure Step 1 Press the Settings button. Step 2 Select Status. Step 3 Select Firmware Versions. The Firmware Version screen d
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Expansion Module Stats Screen When the Cisco Unified IP Phone Expansion Module 7914 or modules are connected to the IP phone, the Expansion Module Stats screen displays information about the expansions modules. Table 6-5 explains the information that appears in this screen for each connected expansion module. You can use this information to troubleshoot the expans
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Call Statistics Screen Table 6-5 Expansion Module Statistics (continued) Item Description TX Retransmit Number of packets that have been retransmitted to the expansion module TX Buffer Full Number of packets discarded because the expansion module was not able to accept new messages Call Statistics Screen You can access the Call Statistics screen on the phone to display counter
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Call Statistics Screen To display the Call Statistics screen for information about the last voice stream, follow these steps: Procedure Step 1 Press the Settings button. Step 2 Select Status. Step 3 Select Call Statistics. Table 6-6 describes the information that displays on the Call Statistics screen: Table 6-6 Call Statistics Item Description RxType Type of voice stream rece
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Call Statistics Screen Table 6-6 Call Statistics (continued) Item Description TxCnt Number of RTP voice packets transmitted since voice stream was opened. Note This number is not necessarily identical to the number of RTP voice packets transmitted since the call began because the call might have been placed on hold. Avg Jtr Estimated average RTP packet jitter (dynamic delay
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Call Statistics Screen Table 6-6 Call Statistics (continued) Item Description Min MOS LQK Lowest MOS LQK score observed from start of the voice stream. Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream. These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss: � G.711 gives 4.5 � G.729 A /AB giv
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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Security Configuration Menu Security Configuration Menu The Security Configuration menu displays information about security settings on the phone and provides access to the certificate trust list (CTL) file screen and the trust list screen. To display the Security Configuration menu, follow these steps: Procedure Step 1 Press the Settings button. Step 2 Select Security Configu
