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IP Office
2420/5420 Phone User Guide
15-601127 Issue 09a - (16 July 2009)
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© 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Documentation Disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modi
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Contents 7. Function Keys Contents 7.1 Overview of the Function Keys ..................................................................... 48 1. The Telephone 7.2 Display Mode ..................................................................... 49 1.1 Call Appearance Keys ..................................................................... 8 7.3 Function Key Programming ..................................................................... 50 7.4 Shorthand Programming Mode .....................
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Chapter 1. The Telephone 2420/5420 Phone Page 5 IP Office 15-601127 Issue 09a (16 July 2009)
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The Telephone: 1. The Telephone This guide covers the use of the 2420 and 5420 phones on IP Office. Both phones are similar, however the 5420 is only supported on the IP Office whereas the 2420 is supported on a range of Avaya phone systems. 1. Display, Call Appearance and Feature Buttons: Call Appearance keys enable you to handle multiple calls and the display shows call information. Details on system features (allocated by your system administrator) can also be 8 48 displayed. See Call Appea
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1.1 Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your system administrator and are indicated as a=, b= and c=. An underscored call appearance key (e.g. a=) indicates that the line is active. Your system administrator can allocate a call appearance key with: · A Bridged Appearance A bridged appearance key matches the status and operation of the call appearance key on a pre-defined
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The Telephone: Call Appearance Keys 1.2 Call Appearance Key Icons The icons displayed against the Call Appearance/Feature keys, allow you to determine the status (for example, on HOLD) of each call. Icons also indicate whether a feature has been activated for a particular button. · Incoming Call: A symbol next to a call appearance key indicates an incoming call. · Connected: A symbol next to a call appearance key indicates that it is the currently connected call. The caller's phone number (
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1.4 Logging Off If you have been allocated a login code, you can log your phone off to prevent unauthorized use during an absence, or for privacy purposes. If you are logging off from another extension, the system will log you back in at your home extension, unless the force- login option is set. Caution · Call Log entries and certain Speed Dial settings will remain on the extension even when you are logged out. To log off the phone where you had logged on dial *36. 1.5 Logging On Your adm
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The Telephone: Logging On 1.6 No User The NoUser configuration will be used for extensions where the home user is not currently logged on for example: · The home user is logged on to another extension · Forced login is enabled An extension set as NoUser will display the name "NoUser" and the extension number. If required, and you have been allocated a login code, you can logon using your extension number and login code. (see 10 Logging On ) Note · Although internal calls may be made from an ext
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Chapter 2. Basic Call Handling Features 2420/5420 Phone Page 13 IP Office 15-601127 Issue 09a (16 July 2009)
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2. Basic Call Handling Features 2.1 Answering a Call When a call arrives at your phone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. To answer an incoming call: Do one of the following: · If you are not active on another call, answer the call using your handset, headset or speakerphone (see 18 Speakerphone ). 20 · If you are active on a call already, place the active call on hold (see Hold ), and then answer the incoming call. · If the call appeara
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Basic Call Handling Features: Answering a Call 2.2 Making a Call You can make calls from the phone using a variety of methods as follows: To manually make a call: 1. Lift the handset and dial the required number on the key pad. Remember to include the required access code (for example; 9 for an outside line) and listen to the progress of the call. 2. Adjust the speakerphone volume as necessary. To change the volume, press and . The eight volume levels are displayed. 3. If the call is not answer
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2.4 Conference The Conference feature allows you to conference other parties (including yourself) into a call. Notes · The number of parties allowed in a conference is controlled by your phone system. · Two Call Appearance keys are required for the conference feature. To add another party to a call: 1. Press CONFERENCE. 2. Dial the number of the person you want to add to the call. 3. To add the person to the call, press CONFERENCE again. If the called party does not answer or does not want t
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Basic Call Handling Features: Transfer 2.6 Headset Working When a headset is to be used, it must be plugged in to the headset socket on the base of the phone. To activate the headset and switch off the handset, press HEADSET. The lamp beside the button is illuminated when headset working is activated. To answer an incoming call: 1. Press HEADSET. If you are already on a call: · Place the first call on hold · Press next to the flashing bell icon ( ). To clear a headset call: · Press DROP.
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2.7 Speakerphone The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as in very noisy locations). · For IP Office 4.1 and higher, the Group Listen function can be used to hear a call via the speaker but talk through the handset. Consult your System Administrator for more details. To make or answer a call without lifting the handset, or to use the spe
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Basic Call Handling Features: Speakerphone 2.8 Speed Dial The Speed Dial feature enables you to automatically dial calls to phone numbers stored in your personal directory. For more information about the Speed Dial facility, see Using Speed Dials. To make a call to a personal directory entry using the Speed Dial feature: 1. From the Home screen, press any Soft Key. 2. From the Home screen, press SpDial. The Speed Dial screen is displayed. 3. Press the button next to the entry you want to cal
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2.10 Mute During an active call, the Mute feature prevents the party (with whom you are speaking) from hearing you. This feature is most commonly used in conjunction with the Speakerphone. However, it can be used to hold an off-line conversation at any time during a call. To prevent the other person on the line from hearing you: 1. Press MUTE. The indicator next to the Mute button lights when Mute is active. 2. To reinstate two-way conversation, press MUTE again. 2.11 Hold You can put a ca
