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IP Office
2410/5410 Phone User Guide
15-601076 Issue 06a - (16 July 2009)
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© 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Documentation Disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modi
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Contents 7.1 Function Key Programming ..................................................................... 49 Contents 7.2 Shorthand Programming Mode ..................................................................... 51 7.3 Longhand Programming Mode ..................................................................... 52 1. The Telephone 7.4 Changing Function Key Labels ..................................................................... 53 1.1 Call Appearance Keys .........................
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Chapter 1. The Telephone 2410/5410 Phone Page 5 IP Office 15-601076 Issue 06a (16 July 2009)
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The Telephone: 1. The Telephone This guide covers the use of the 2410 and 5410 phones on IP Office. Both phones are similar, however the 5410 is only supported on the IP Office whereas the 2410 is supported on a range of Avaya phone systems. 1. Display, Call Appearance and Feature Buttons: Call Appearance keys allow you to handle multiple calls and the display shows call information. Details on system features (allocated by your system administrator) can also be 9 48 displayed. See Call Appe
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active. Note that while the speakerphone is active the handset is muted. 12. EXIT: Returns you to the main call handling screen. 13. Softkeys : Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as well as control certain actions within the features. These keys correspond to the text prompts in the display screen immediately above them. 2410/5410 Phone Page 8 IP Office 15-601076 Issue 06a (16 July 2009)
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The Telephone: 1.1 Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'Call Appearance' keys. These are allocated to you by your system administrator and are indicated as a=, b= and c=. An underscored call appearance key (e.g. a=) indicates that the line is active. Your system administrator can allocate a Call Appearance key with: · A Bridged Appearance A bridged appearance key matches the status and operation of the call appearance key
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1.2 Call Appearance Key Icons The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for example, on HOLD) of each call. Icons also indicate whether a feature has been activated for a particular button. · Incoming Call: A symbol next to a Call Appearance key indicates an incoming call. · Connected: A symbol next to a Call Appearance key indicates that it is the currently connected call. The caller's phone number (if available) is also shown. To put th
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The Telephone: Logging On 1.4 Logging Off If you have been allocated a login code, you can log your phone off to prevent unauthorized use during an absence, or for privacy purposes. If you are logging off from another extension, the system will log you back in at your home extension, unless the force- login option is set. Caution · Call Log entries and certain Speed Dial settings will remain on the extension even once you are logged out. To log off the phone where you had logged on dial *36.
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1.6 The Display B Phone Locked: Internal calls only. D Call Forwarding On: 56 See Call Forwarding . G In Group: You can enable/disable group membership. H Held Call: Shows the number of held calls. See Hold. N Do Not Disturb On: 58 See Do Not Disturb . NoUser No User: 11 The extension is not currently logged on. see No User O Out of Hours: This is displayed if one or more Hunt Groups is in "Out-of-Hours" mode. P Parked Calls: Shows the number of parked calls. T Twinned: The phone is being used
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Chapter 2. Call Handling 2410/5410 Phone Page 13 IP Office 15-601076 Issue 06a (16 July 2009)
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2. Call Handling 2.1 Answering a Call When a call arrives at your phone, you hear a ringing tone and a blinking bell icon ( ) appears next to the associated Call Appearance key. To answer an incoming call: Do one of the following: · If you are not active on another call, answer the call using your handset, headset or speakerphone (see 17 Speakerphone ). or 19 · If you are active on a call, place the active call on hold (see Hold ), and then answer the incoming call by selecting the Call Appeara
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Call Handling: Answering a Call 2.2 Making a Call You can make calls from the phone using a variety of methods as follows: To manually make a call: 1. Lift the handset and dial the required number on the key pad. Remember to include the required access code (for example; 9 for an outside line) and listen to the progress of the call. 2. Adjust the speakerphone volume as necessary. To change the volume, press and . The eight volume levels are displayed. 3. If the call is not answered, press SPEA
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2.4 Headset Working When a headset is to be used on your phone, it must be plugged in to the headset socket on the base of your phone. To activate the headset and switch off the handset, press HEADSET. The lamp beside the button is illuminated when Headset Working is activated. To answer an incoming call: 1. Press HEADSET. If you are already on a call: 1. Place the first call on hold 2. Press next to the flashing bell icon ( ). To clear a headset call: · Press HEADSET. or · Press DROP.
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Call Handling: Headset Working 2.5 Speakerphone The built-in two-way speakerphone allows you to make and answer calls without lifting your handset. Speakerphones may not operate satisfactorily in every environment; such as in noisy locations. Note that while the speakerphone is in use the handset is muted. · IP Office 4.1 and higher support a Group Listen feature. This allows a call to be heard through the phones speaker while one user talks using the handset. Consult your system administrator f
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2.6 Speed Dial The Speed Dial feature allows you to have the phone automatically dial calls to phone numbers stored in your personal 24 directory. For more information about the Speed Dial facility, see Using Speed Dials . To make a call to a personal directory entry using the Speed Dial feature: 1.From the Home screen, press any Soft Key. 2.Press SpDial soft key. The Speed Dial screen is displayed. 3.Press the button next to the entry you want to call. If the entry you want is not displayed,
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Call Handling: Redial 2.8 Mute During an active call, the Mute feature prevents the party (with whom you are speaking) from hearing you. This feature is most commonly used in conjunction with the Speaker phone. However, it can be used to hold an off-line conversation at any time during a call. To prevent the other person on the line from hearing you: 1. Press MUTE. The indicator next to the Mute button lights when Mute is active. 2. To reinstate two-way conversation, press MUTE again. 2.9
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2.10 Transfer This feature allows you to transfer a call from your phone to another extension or outside number. 1.With a call in progress, press TRANSFER. 2.When you hear dial tone, dial the number to which the call is to be transferred. Then do one of the following: · To transfer the call without announcing it (an unsupervised transfer), press TRANSFER again. The transfer is complete. · To announce the call before transferring it (a supervised transfer), wait for the called party to answer:
