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IP Office
1400 Series Phone User Guide
Intended solely for use with Mid-Market IP Office Release 8.1+
15-601040 Issue 06d - (Monday, March 19, 2012)
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© 2012 AVAYA All Rights Reserved. License types Designated System(s) License (DS). End User may install and use each copy of Notices the Software on only one Designated Processor, unless a different number of While reasonable efforts have been made to ensure that the information in Designated Processors is indicated in the Documentation or other materials this document is complete and accurate at the time of printing, Avaya assumes available to End User. Avaya may require the Designated Process
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Contents 6. Transferring Calls Contents 6.1 Transfer to Voicemail ..................................................................... 52 1. Introduction 6.2 Transferring a Held Call ..................................................................... 52 1.1 Important Safety Information ..................................................................... 9 7. Account Codes 1.2 '08 Phones..................................................................... 10 7.1 Forced Account Code Entry ....
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14.3 Lock ..................................................................... 88 17.2.20 Self-Administer ............................................................................ 121 14.4 Auto Lock..................................................................... 89 17.2.21 Send All Calls ............................................................................ 121 14.5 Unlock ..................................................................... 89 17.2.22 Set Hunt Group Night Service
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Contents 23.33 Twinning ..................................................................... 181 21.System Administration Index ...............................................................................183 21.1 Checking the System and Software Version ..................................................................... 156 21.2 Checking the Time Settings ..................................................................... 157 21.3 Setting the Date ........................................
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Chapter 1. Introduction 1400 Series Phone User Guide Page 7 IP Office 15-601040 Issue 06d (Monday, March 19, 2012)
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Introduction: 1. Introduction This guide is for 1408 and 1416 phones when being used on an Avaya <%TARGET2%> telephone system. 1416 Telephone 1408 Telephone 1.1 Important Safety Information · ! Warning: This handset may pickup small metal objects such as metal pins or staples. · During a power surge, EFT or ESD, calls may be dropped. After a power surge, EFT or ESD, it is normal for the phone to restart. · Using a cell phone, mobile phone, GSM phone or two-way radio in close proximity to an
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1.2 '08 Phones The diagram below shows the main features of a 1408 phone. · This phone has 8 programmable buttons. · By default the first 3 buttons are used as appearance buttons for calls you make and receive. Your system administrator can configure additional appearance buttons. · Any button not configured as appearance buttons can be configured for a range of telephone system features. These are called feature buttons. Your system administrator can do this or, for a limited number of funct
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Introduction: '08 Phones 1.3 '16 Phones The diagram below shows the main features of a 1416 phone. · The display angle can be adjusted for optimal viewing. · This phone has 16 programmable buttons. · The phone also supports up to 3 add-on BM32 button modules, each providing an addition 32 buttons. · By default the first 3 buttons are used as appearance buttons for calls you make and receive. Your system administrator can configure additional appearance buttons. · Any button not configured as
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1.4 Button Modules The 1416 and 1616 phones can support addition units called button modules. Each button module provides the phone 19 116 with an additional 32 buttons which can be used as appearance buttons and or feature buttons . Up to 3 button modules can be attached to a 1416 or 1616 phone. However the number of button modules supported by the telephone system may be limited by the total number of button modules attached to other phones on the telephone system. · Do not connect or discon
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Introduction: Button Modules 1.5 Phone Keys The following keys are found on the phone: Key Description Soft Keys - These 3 keys below the display have variable functions. When the key is active, its function is indicated by the text label above it. The left hand key is usually linked to the OK key. Message - This key is used to access your voicemail system. By default this uses a series of menus on your phone's display. Navigation Keys - Press the up and down arrow keys to scroll through lis
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1.6 The Phone Stand The phones all include a two-position stand that clips to the base of the phone as shown below. Once attached the stand can be used in either position to change the angle of the phone. When changing the position of the stand, be sure to check that the stand has locked into the chosen position. A small plastic peg is located just under the phone's handset. This peg can be reversed to more securely anchor the handset when the stand places the phone in an upright position. On
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Introduction: The Phone Stand 1.7 Labels Next to each call appearance button and feature button is a paper label. The label identifies the feature that has been programmed on the button by your system administrator. You can remove the labels if you want to change a label or write on a blank one. Printed labels are also available for your telephone. See your system administrator for more information. 1.8 The Main Phone Menus The main menus are detailed below. You can move between them using the
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Switching Menus With a call connected, you can still access the other main menus. Press the PHONE key to toggle between the normal appearance menu or one that lists the other menus accessible. You can also use the left arrow key to switch between the Appearance menu , Features menu and Button Features menu. 1400 Series Phone User Guide Page 16 IP Office 15-601040 Issue 06d (Monday, March 19, 2012)
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Introduction: The Main Phone Menus 1.9 Other Menus 15 In addition to the main phone menus , there are a number of additional menus which are accessed by pressing specific keys. 42 - The Redial Menu This menu accesses by pressing the key. It shows a list of up to the 10 last outgoing calls that you have made. 43 You can configure your phone to simply redial the last number dialed in which case the menu is not shown. - The A Menu Pressing the MENU key accesses a menu that can be used to con
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1.10 Phone Status Letters The series of letters that appear in the top left of the display are used to indicate the status of various features. · B = Barred A B is shown on your phone's display when the system administrator has set you to outgoing call barred status. You will only be able to make internal calls while this is applied. · D = Diverting (Forwarding) Calls A D is shown on your phone's display when you have forward unconditional enabled. · G = Group Member (In Group) A G is shown
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Introduction: Phone Status Letters 1.11 Appearance Buttons/Menu Appearance buttons are used to represent calls made and received by you and other users on the telephone system. They are configured by your system administrator. Normally your first 3 buttons are call appearance buttons but additional buttons can be configured as appearance buttons. There are 4 different types of appearance keys that your system administrator can configure: 21 · Call Appearance Buttons These represent ordinary ph
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1.11.1 Using the Appearance Menu These icons are shown to indicate the status of the call on the currently displayed appearance button: 1.Use the up and down arrow keys to scroll through details of the current call on each appearance button. 2.If there is currently a call on the appearance button, an icon will be displayed indicating the status of the call. · Alerting The call is alerting your phone. · Connected The call is the currently connected call to which you are talking. · On Hol
