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Plantronics
™
Blackwire C610
Blackwire C620
USER GUIDE
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WELCOME PACKAGE CONTENTS Welcome to the Plantronics family of headset products. Plantronics provides a wide range of products from mission-critical and business-critical applications to personal communications Blackwire C620 and entertainment. For additional information visit our web site at www.plantronics.com where you can visit our 24/7 support, browse through our knowledge base, chat live or ask a question. We also feature a variety of installation tutorials to make set up quick and ea
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POWERING WEARING THE HEADSET Powering the C610 & C620 1. Identify the Components 1 The USB adapter is automatically 1 Adjustable Headband powered on upon inserting into the 2 Receiver USB port of the computer. 3 Click Stop Turret No additional software or drivers are 6 4 Clothing Clip required to use this headset with 1 Microsoft Office Communicator. 5 Headset Cord 6 Ear Cushion 2 7 Boom 8 Noise-Canceling Microphone 3 7 8 5 ® INSTALLING PERSONO SUITE SOFTWARE 4 Plantronics PerSono Suite s
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Adjusting Volume 3 3.2 To increase listening volume, press the upper end (+) of the volume button. To decrease listening volume, press the lower end (-). To adjust the listen or speak volume of the softphone, please refer to the softphone Front Back user documentation. 3.1 To adjust the listen or speak volume of the audio device on the computer, use the Sound and Audio Device section on the control panel. 3.3 3.4 Muting a Call 3. Adjust the Mouthpiece 3.1 Hold the receiver securely against yo
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TROUBLESHOOTING Problem Solution I cannot hear caller. • The USB adapter is not set as the default audio device. Use the Audio settings in Windows under Sounds and Audio Devices to select “Plantronics C610/ C620” as the audio device. • Listening volume is too low. Press the volume up button on the headset. Callers cannot hear me. • Headset is muted. Press the mute button on headset to unmute the microphone. • Headset microphone boom aligned incorrectly. Align the headset boom with yo
