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Blackwire C210
Blackwire C220
USER GUIDE
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Welcome Package Contents Welcome to the Plantronics family of headset products. Plantronics provides a wide range of products from mission-critical and business-critical applications to personal communications and entertainment. For additional information visit our web site at plantronics.com, where you can visit our 24/7 support, browse through our knowledge base, chat live or ask a question. We also feature a variety of installation tutorials to make set up quick and easy. Please refer to
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Powering On Headset Features Powering on the Blackwire C210 and C220 The USB headset is automatically powered on when inserted into the USB port of the computer. 1 Adjustable Headband Ear Cushion Receiver Boom Noise-Cancelling Headset Cord Microphone Installing Plantronics software For the ability to remotely detect and answer/end a call from your softphone application via the headset call control button install Plantronics Unified Runtime Engine provided with the Plantronics product or d
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Adjusting Volume 3 3.1 To increase listening volume, press the volume up (+) button. To decrease listening volume, press the volume down (–) button. To adjust the listen or speak volume of the softphone, please refer to the softphone user documentation. To adjust the speak volume of the audio device on the computer, use the Sound 3.2 and Audio Device section on the Control Panel. Muting a Call 3. Adjust the Boom and Microphone 3.1 Rotate the boom so it is aligned with your mouth. 3.2 Shorte
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Troubleshooting Problem Solution I cannot hear caller. • The USB headset is not set as the default audio device. Use the Audio settings in Windows under Sounds and Audio Devices to select “Blackwire C210/ C220” as the audio device. • Listening volume is too low. Press the volume up button on the headset. Callers cannot hear me. • Headset is muted. Press the mute button on headset to unmute the microphone. • Headset microphone boom aligned incorrectly. Align the headset boom with your
