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IP Office
Voicemail Pro
15-601063 Issue 20l - (03 March 2009)
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© 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Documentation Disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modi
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Contents 2.9 Troubleshooting ..................................................................... 86 Contents 2.9.1 Checking the Voicemail Pro Service ............................................................................ 86 2.9.2 The Voicemail Console ............................................................................ 88 1. Voicemail Pro 2.9.3 Voicemail Pro User Log ............................................................................ 90 1.1 What is New ..................
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4.6.3 Personal Distribution Lists ............................................................................ 155 6.1 Connections ..................................................................... 225 4.7 Hunt Group Voicemail ..................................................................... 156 6.2 Available Actions ..................................................................... 226 4.7.1 Hunt Group Configuration in IP Office ........................................................
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Contents 6.11.1 Queue ETA ............................................................................ 284 6.11.2 Queue Position ............................................................................ 285 7. Prompts 7.1 US English Intuity Prompts ..................................................................... 288 7.2 English Non-Intuity Prompts ..................................................................... 301 8. Voicemail Pro Examples 8.1 Using VB Script ......................
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Chapter 1. Voicemail Pro Voicemail Pro Page 7 IP Office 15-601063 Issue 20l (03 March 2009)
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Voicemail Pro: 1. Voicemail Pro The diagram illustrates a Voicemail Pro system with some of the setup options. Full details on the installation options 18 available are covered in the Installing Voicemail Pro section. · IP Office Control Unit The IP Office Voicemail Pro licenses are entered into the configuration of the IP Office system. The licenses are required to activate Voicemail Pro features. An unlicensed Voicemail Pro service will run for two hours to allow demonstration and testing.
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· Voicemail Email Using either a MAPI client such as Outlook on the server PC or a connection to an SMTP email server, Voicemail Pro can send email messages when a user has a new message. The email can be a simple alert or can include an attached copy of the message. This options does not support synchronization of messages between the users email program and their voicemail mailbox. · IMAP IP Office 4.2+ supports licensed users accessing their mailbox from an IMAP compatible email program such
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Voicemail Pro: 1.1 What is New The following are summaries of the new features in IP Office Voicemail Pro releases. Voicemail Pro 4.2 71 · IP Office Unified Messaging Service (UMS) Two new methods for users to access their mailbox are now supported. The methods are mailbox access using email applications that support IMAP (Internet Message Access Protocol) and mailbox access via web browsers. The use of these requires the IP Office configuration to contain UMS Web Services licenses for the num
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Voicemail Pro 4.1 In conjunction with IP Office 4.1, Voicemail Pro 4.1 supports the following new features: 19 · Windows Vista Support Those components of Voicemail Pro previously supported on Windows XP Pro are now also supported on Windows Vista (excluding Vista Home Basic and Vista Home Premium). The Voicemail Pro client is supported on Vista. The Voicemail Pro server is supported on Vista but not with IMS or Web Campaigns. 176 · Automatic Recording Mailbox for Hunt Groups By default automa
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Voicemail Pro: What is New 1.2 Features of Voicemail Pro Voicemail Pro provides voicemail for every telephone on the system. Messages can be retrieved from a user's own extension or from another telephone. Voice messages can also be forwarded to other voice mailboxes. Using Voicemail Pro call flows can be created that can, for example, guide a caller to the correct extension. Listed below are some of the differences between Embedded Voicemail, Voicemail Lite and Voicemail Pro. For a fuller compa
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1.3 Supported Languages The voicemail system provides prompts to callers and mailbox users based on the Locale that is set in the System form of IP Office Manager. If the necessary set of language prompts is not available, the nearest available match is used. The list shows the first choice language prompts that Voicemail Pro will try to use, followed by the second choice and so on. For example, if prompts for users with their locale set to French Canadian are not available, Voicemail Pro looks
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Voicemail Pro: Supported Languages 1.4 Number of Simultaneous Voicemail Users All connections between the voicemail server and the IP Office are via the LAN using data channels. The maximum number of data channels that can be used for voicemail operation at any moment are shown below. Specific functions can have voicemail channels reserved for their use or may have channel restrictions. For more 103 information, see Voicemail Channel Reservations . IP Office Maximum for Maximum for Voicemail Li
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Chapter 2. Installing Voicemail Pro Voicemail Pro Page 17 IP Office 15-601063 Issue 20l (03 March 2009)
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2. Installing Voicemail Pro Voicemail Pro 4.2 can be installed with the following IP Office systems: · Small Office Edition. · IP406 V2. · IP412. · IP Office 500 Voicemail Pro is not supported on an IP Office 500 running in IP Office Standard Edition mode. To use this application an IP500 Upgrade Standard to Professional license is required. There are a number of different types of Voicemail Pro installation that can be performed. Ensure that you have read the appropriate section for the instal
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Installing Voicemail Pro: General Installation Requirements 2.1.1 PC Specification The PC specification given below are the absolute minimum. To avoid replacing the server when adding new applications we recommend that at least a Pentium 4 2.8GHz or higher is used wherever possible. This application requires various licenses entered into the IP Office configuration to control the features it offers and the number of simultaneous connections, up to 30 on the IP412 and IP500 control units. The ope
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Basic Voicemail Pro Minimum PC Requirements Operating System Support RAM 256MB Server OS: Hard Disk Free Space 2GB* 2000 Server Processor: 2003 Server - Pentium P4 1.4GHz 2008 Server - Celeron Any 1.7GHz Client OS: - AMD Any 1.4GHz. 2000 Professional XP Professional *Also allow 1MB per minute for message and prompt storage. Vista Business/Enterprise Vista Ultimate Voicemail Pro plus UMS Web Voicemail and/or Campaigns Minimum PC Requirements Operating System Support RAM 512MB Server OS: Hard Disk
