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Avaya 1220 IP Deskphone
User Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 06.01
Part Code: NN43141-101
Date: October 2010
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© 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Avaya shall not be responsible for any modifications, additions, or deletio
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Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Regulatory and safety information . . . . . . . . . . . . . . . . . . . 13 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 20 Customer service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Using your Avaya 1220 IP Deskphone . . . . . . . . . .
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Contents Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 45 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Configuring a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 48 Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 49 Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . .
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Contents Managing calls while away from your desk . . . . . . . . . . . . . 118 Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 129 Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Paging Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Call Override Features . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents 6
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Revision history Revision history October 2010 Standard 06.01. This document is up-issued to support Unistim 5.0 and Avaya Communication Server 1000 Release 7.5. June 2010 Standard 05.02. This document is up-issued to reflect changes in technical content for Call Log Options. June 2010 Standard 05.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.0. October 2009 Standard 04.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNISt
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Revision history March 2008 Standard 01.07. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain updates to the links in the document. February 2008 Standard 01.06. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain updates to the images. January 2008 Standard 01.05. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain updates to the document. December 2007 Standard 01.04. This
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Welcome Welcome Your Avaya 1220 IP Deskphone brings voice and data to your desktop. The Avaya 1220 IP Deskphone can directly connect to a Local Area Network (LAN) through an Ethernet connection. This guide contains the following topics: • “Using your Avaya 1220 IP Deskphone” on page 25 • “Installing your Avaya 1220 IP Deskphone” on page 35 • “Basic features” on page 41 • “Advanced features” on page 66 • “Operating your Avaya 1220 IP Deskphone” on page 87 • “Troubleshooting Your Avaya 1220 IP
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Welcome Feature overview Your Avaya 1220 IP Deskphone supports the following features: • four context-sensitive soft keys (self-labeled) Note: Context-sensitive soft keys are Avaya Communication Server dependent. Some IP Deskphones are not configured to support context-sensitive soft key functionality. Contact your system administrator for further details. • six specialized fixed keys •Quit •Directory • Message (Inbox) • Redial • Services • Conference • six fixed call-processing keys •Mute
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Welcome • handset jack • 10/100 Ethernet ports • one Ethernet port for LAN connection • one Ethernet port for optional PC connection • Power over Ethernet (PoE) or power through a supported AC adapter • support to Network Diagnostic Utility • Accessory Expansion Module (AEM) port to connect the Expansion Module • supports special text display and audio message playing (see “Audio and text message broadcast” on page 34) • supports wideband audio when the deskphone is equipped with a wideband-
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Welcome Figure 2: Avaya 1220 IP Deskphone 12
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Regulatory and safety information Regulatory and safety information This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, can cause harmful interference to radio communications. Howev
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Regulatory and safety information Jurisdiction Standard Description United States UL 60950-1 ITE equipment - Safety - Part 1: General requirements Canada CSA 60950-1-03 ITE equipment - Safety - Part 1: General requirements European EN 60950-1 ITE equipment - Safety - Part 1: Community +A11 General requirements Australia/New AS/NZS Safety of Information Technology Zealand 60950.1:2003 Equipment Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements Table
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Regulatory and safety information Table 1: EMC compliance for various jurisdictions (Part 2 of 2) Jurisdiction Standard Description Australia/New CISPR 22 Class B Emissions: Information Zealand technology equipment - Radio disturbance European EN 55022 Class B Emissions: Information Community technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurement EN 61000-3-2 Limits for harmonic current emiss
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Regulatory and safety information Table 2 on page 16 shows the Safety compliance for various jurisdictions. Table 2: Safety compliance for various jurisdictions Jurisdiction Standard Description United States UL 60950-1 Safety of Information Technology Equipment Canada CSA 60950-1-03 Safety of Information Technology Equipment European EN 60950-1 ITE equipment - Safety - Part 1: Community General requirements Australia/New AS/NZS Safety of Information Technology Zealand 60950.1:2003 Equipm
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Regulatory and safety information Basking Ridge, NJ 07920 USA. The following table lists EMC compliance for various jurisdictions Table 3: EMC compliance Jurisdiction Standard Description United States FCC CFR 47 Class A Emissions: FCC Rules for Part 15 Radio Frequency Devices (see Notes 1 and 2) Canada ICES-003 Class A Emissions: Interference- Causing Equipment Standard: Digital Apparatus Australia/New AS/NZS 3548 Class A Emissions: Information Zealand CISPR 22 technology equipment -
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Regulatory and safety information The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/ TV technician for help. Note: The user shoul
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Regulatory and safety information Table 4: Safety standards Jurisdiction Standard Description European EN 60950-1 +A11 ITE equipment - Safety - Part 1: Community General requirements Australia/New AS/NZS Safety of Information Technology Zealand 60950.1:2003 Equipment Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of
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Regulatory and safety information DenAn regulatory notice for Japan Connecting Power Use only Avaya-approved Limited Power Source 48 VDC 520 mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Deskphone. Connecting to the Local Area Network Severe damage to your IP Deskphone can occur if you plug the phone into an ISDN connection. Consult your system administrator to ensure you plug your IP Deskphone into a 10/100 BaseT Ethernet jack. Operation The earpiece and mouthpiece of the handset can
