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Integration Guide for the
® ®
Polycom SoundStation IP 7000 Conference
®
Phone Connected to a Polycom HDX System
in Unsupported VoIP Environments
November, 2008 Edition
1725-40112-001 Rev. A
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Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, HDX 4000™, HDX 7000™, HDX 8000™, HDX 9000™, HDX 9001™, HDX 9002™, HDX 9004™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, Pro-Motion™, QSX™, 2 ReadiManager™, Siren™, SoundStructure™, StereoSurround™, V IU™, Visual Concert™, V
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About This Guide ® ® This guide explains how to integrate the Polycom SoundStation IP 7000 ® conference phone with a Polycom HDX system in environments where the PBX telephony system is not compatible with the conference phone. In this environment, you will be able to conduct both voice and video calls and conferences, but voice calls will be placed and received using the POTS or ISDN interface on the Polycom HDX system. In this guide, you will find everything you need to set up the SoundSt
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Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments iv
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Optional and Required Acces
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Integration Guide for the Polycom SoundStation IP 7000 Phone and Polycom HDX Systems in Non-Supported VoIP Environments vi
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Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System ® This chapter describes how to integrate the SoundPoint IP 7000 conference ® phone with a Polycom HDX system in an unsupported VoIP environment. It also describes how to upgrade the phone’s software when it is connected to a Polycom HDX system. The phone must be running SIP application 3.1.1 (phone software) or later. The SoundPoint IP 7000 conference phone is compatible with the following Polycom HDX systems
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Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments • Setting Up the Polycom HDX System on page 5 • Updating the Polycom HDX System Software on page 5 • Connecting the Phone to the Polycom HDX System on page 5 • Setting Up the Phone on page 7 • Upgrading the Phone’s Software on page 10 To troubleshooting any issues with the phone, refer to Troubleshooting Your Phone on page 17. Before You Begin Parts List The following
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Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System Optional and Required Accessories You require a Polycom HDX Microphone Cable to connect the phone to the Polycom HDX system. It is not part of the basic phone package, but is included in the separate SoundStation IP 7000 - Polycom HDX system integration package. The cable is also available as a separate item—if you already have the basic package and the cable was not part of your Polycom HDX system package or you
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Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments 5. Connect the phone to the Polycom HDX system. Refer to Connecting the Phone to the Polycom HDX System on page 5. 6. Make any optional changes to the phone and connect the phone to any optional components. Refer to Setting Up the Phone on page 7. Connecting the Phone to the Network Note Connecting the SoundPoint IP 7000 conference phone to the network is optional, b
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Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System Setting Up the Polycom HDX System For information on installing the Polycom HDX system, refer to the Setup Sheet for your system at http://www.polycom.com/videodocumentation. For information on configuring the Polycom HDX system, refer to the Administrator’s Guide for Polycom HDX Systems at http://www.polycom.com/videodocumentation. Updating the Polycom HDX System Software Before you connect the SoundPoint IP 7000
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Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments 2. Connect one end of the Polycom HDX Microphone Cable into an available microphone connector on the phone. The following figure shows how to connect the Polycom HDX Microphone Cable to an available microphone connector on the phone. The other end of the cable connects to the Polycom HDX system. Polycom HDX System To Network Network Cable The Polycom HDX 9000 systems
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Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System Setting Up the Phone The extension number displayed on the SoundPoint IP 7000 phone will be updated Note to automatically reflect the Polycom HDX systems Analog Phone or Voice Over ISDN number in a later software release. Currently no number is displayed. If the time and date are flashing on the phone, refer to Troubleshooting Your Phone on page 17 for instructions on how to disable the display. Connect the SoundPo
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Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments The Polycom HDX microphones can be connected in any order. Note The following figure shows a SoundStation IP 7000 extended microphone connected to a phone. The following figure shows a Polycom HDX Microphone Array connected to a phone. Connecting Optional Auxiliary Audio Components You can connect the SoundPoint IP 7000 phone to optional auxiliary audio components. F
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Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System To connect a mobile phone to the phone, you require the optional Mobile Phone Cable. To connect a computer calling application to the phone, you require the optional Computer Calling Kit (containing a Computer Calling Cable). Connecting Mobile or Computer Audio to the 2.5mm Audio Connector The phone has a 2.5mm audio connector to connect to a mobile phone or to a computer calling application. You connect a mobile
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Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments To connect audio from a computer calling application: >> Connect one end (the end with two connectors) of the Computer Calling Cable (contained in the optional Computer Calling Kit) to the audio out and microphone ports on a computer, and connect the other end to the 2.5mm audio connector on the phone. For information on using the phone with a computer calling applic
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Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System To download the new software to the SoundPoint IP 7000 phone: 1. Reboot the phone by pressing the reboot multiple key combination. Press and hold the *, #, Volume-, and Volume+ keys simultaneously until a confirmation tone is heard or for about three seconds. 2. While the phone is in its boot cycle, press the SETUP soft key. 3. Enter the administrative password, and then press the OK soft key. The default password is
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Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments 6. Scroll down to Server Menu, then press the SELECT soft key. 7. Using the right arrow key, select HTTP as the Server Type, and then press the OK soft key. 8. Scroll down to Server Address, then press the EDIT soft key. 9. Enter downloads.polycom.com/voice/IP7000 as the server address, then press the OK soft key. The URL is case sensitive. 10. Press the EXIT soft key
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Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System Locating the Latest Software To determine the latest software version, go to the VoIP SIP Software Release matrix on the Polycom Customer Support web site at http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html . Download the latest software and release notes from http://www.polycom.com/usa/en/support/voice/soundstation_ip_series /soundstation_ip7000.html . Setting Up a Provisioning Server You can u
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Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported VoIP Environments Downloading New Software to the Phone To use the provisioning server you just set up, you must change the default network configuration parameters on the SoundPoint IP 7000 phone. The phone must be connected to the local area network to download the new Note software to the phone. Refer to Connecting the Phone to the Network on page 4. To download the new software to
