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Avaya 1408 and 1416 Telephones -
connected to Integral Enterprise - User
Guide
16-603463
Issue 1.09
January 2010
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© 2009 Avaya Inc. provided by End User to Avaya through electronic means established by Avaya specifically for this purpose. All Rights Reserved. Shrinkwrap License (SR). With respect to Software that contains Notice elements provided by third party suppliers, End User may install and use the Software in accordance with the terms and conditions of the While reasonable efforts were made to ensure that the information in applicable license agreements, such as "shrinkwrap" or "clickwrap" this docu
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Contents Chapter 1: Introduction............................................................................................................7 Introduction to the 1400 ISDN Telephone Introduction to the 1400 Series Digital Deskphones......................7 Overview of phone buttons and features..........................................................................................................7 About LEDs........................................................................................
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Contents Talking with one participant in a conference call............................................................................................29 Connecting conference participants with each other......................................................................................30 Ending the conference call..............................................................................................................................30 Chapter 7: Multiple conference *.....................
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Contents Dealing the filtering function as an executive *......................................................................................57 Dealing the filtering function as a secretary *........................................................................................57 Chapter 12: Private User Mobility..........................................................................................59 Private User Mobility *...................................................................
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Contents Accepting calls automatically (Handsfree answer back)................................................................................85 Turning direct dialing on or off........................................................................................................................85 Turning CSTA Answer Call on or off *............................................................................................................86 Chapter 15: Using the Avaya Menu.....................
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Chapter 1: Introduction Introduction to the 1400 ISDN Telephone Introduction to the 1400 Series Digital Deskphones The Avaya 1400 Series telephones are ISDN telephones for use with the Integral Enterprise ™ call processing system. The 1400 Series Digital Deskphones are for use with the Avaya Aura Communication Manager call processing system. This user guide is written for the 1408 and 1416 Digital Deskphones. These deskphones put convenient features and capabilities at your fingertips, including
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Introduction Avaya 1416 Telephone No. Name Description 1 Call/Message This light flashes when you receive an incoming call. Waiting Indicator Additionally it indicates you have voicemail messages waiting. 2 Phone Display There are 3 (1408) or 4 (1416) lines in the phone display. The phone display presents calling or called party identification, user options, and other information relevant to using the phone. 8 1408/1416 User Guide January 2010
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Overview of phone buttons and features No. Name Description When the phone is idle, the top line shows the number of missed calls. The top line also shows the phone number and name you set and the date and time. The middle line (1408) or two lines (1416) display status information. The bottom line displays the softkey labels. 3 Softkeys Press the softkeys to select the softkey labels. The softkey labels show you the action that each softkey produces. The labels and the actions vary depending on
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Introduction No. Name Description 13 Mute Press the Mute button to mute a call in progress. To take a call off mute, press Mute again. 14 Speaker Press the Speaker button to activate the loudspeaker or the handsfree equipment. 15 Redial Press the Redial button to either dial the last number you dialed or display the redial list from which you can select a number to redial. 16 Call Log Press the Call Log button to view a list of your outgoing, incoming, and missed calls. The icon on the Call Log
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Icons in the telephone display LED Description Off Function is not active. Table 2: Partner key LEDs LED Description Steady green Partner has set partner diversion. Blinking red very fast Partner receives two calls in parallel (50 ms on, 50 ms off). Blinking red fast Partner receives a call, either in idle state or while on a call (200 ms on, 50 ms off) Steady red Partner is on a call. Related topics: Introduction to partners on page 45 Icons in the telephone display Icons are provided in the ph
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Introduction Icon Description Scroll up or down for other options. About this manual Descriptions of optional features are marked with an asterisk in the title. For more information about the optional features, see your system administrator. All the descriptions in this user guide assume a standard assignment of the function keys. If you re-assign the function keys, the procedures may change from those provided in this guide. 12 1408/1416 User Guide January 2010
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Chapter 2: Making calls Introduction to making calls Use the procedures provided in this chapter to make calls from your telephone. Note that when you make a call, you can either dial the number and then lift the handset, or lift the handset and then dial the number. Both orders are correct. However, if you lift the handset first and then dial the number, you will not be able to correct a dialing error. Calling an internal call number 1. Enter the desired call number. 2. Lift the handset. Callin
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Making calls Calling with a destination key 1. Press the destination key for the desired subscriber. 2. Lift the handset. Related topics: Assigning functions or call numbers to keys Calling a person from the call log 1. Press the Call Log or the Redial button. 2. Press the left/right arrow button, to select the appropriate list. 3. Select the desired call number. 4. Lift the handset. Related topics: Call log on page 37 Calling a person from the phone book entry 1. Press the Phone book / Contacts
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Calling a person from a central phone book entry * You can also search for a name or call number by using an asterisk “*” as a wild card (as you can on your PC). For example, if you input *mobile, all entries which include the string “mobile” will be displayed. 3. Lift the handset. Related topics: Introduction to the phone book on page 39 Calling a person from a central phone book entry * 1. Press the Phone book / Contacts button. 2. Press the Main softkey. 3. Enter one or more of the first lett
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Making calls a. To continue the call using the handset, lift the handset. To return to the speakerphone, press the Speaker button once more. b. To end the call, press the Speaker button. Requesting automatic callback If an internal call number you dialed is busy or unanswered, use this procedure if you want your telephone system to call you back when the number is no longer busy. 1. Select the Automatic Callback menu item or Callback function key. 2. Press the OK button. 3. Replace the handset.
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Joining another call (cut-in)* The status information Redial repeat every 30 s is shown. 3. Replace the handset, if you have lifted it. Automatic redial is stopped if you press any button or lift the handset. After you have finished you will be asked Continue redial ? Joining another call (cut-in)* You call an internal extension. The user is already on a call. Use this feature to join the call. This feature may not be available. Your system administrator must configure it for your extension as w
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Chapter 3: Handling calls Introduction to handling calls When you receive an incoming call your telephone rings, the Incoming Call LED flashes and the call is indicated in the display. You can lift the handset or use the Speaker button and talk with the handset on-hook. You are also able to answer an incoming call ringing at another telephone in your telephone system, or put an incoming call on hold until you are able to answer the call. Internal and external calls have different ringing tones.
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Handling calls You can also pick up calls by entering a code, if your telephone system is administered for the pick-up function. See your system administrator for more information. Related topics: Setting up a macro (diversion and pick-up) on page 76 Putting a call on hold You can put an active call on hold or an incoming call that you have not yet answered. When you put an incoming call on hold, the ringing tone is turned off, and the call LED continues to flash. Putting an incoming call on hol
