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SUPERTRAK
EX4650, EX4650A,
EX8650, EX8650A
USER MANUAL
Version 1.0
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SuperTrak EX Series User Manual Copyright © 2007 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
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Notices Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction may cause harmful interference to radio communications. H
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SuperTrak EX Series User Manual iv
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Contents Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 XOR Microprocessor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Hot-Swapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 WebPAM PRO Managem
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SuperTrak EX Series User Manual Chapter 3: Installing Drivers, cont. Windows Server 2003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Confirming Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . .46 Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Chapter 4: SuperBuild™ Utility, cont. Logical Drive Management, cont. Initializing a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Changing Logical Drive Settings . . . . . . . . . . . . . . . . . . . . . . . .67 Deleting a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Managing Logical Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . .68 Identifying a Critical Logical Drive . . . . . . . . . . . . . . . . . . . .
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SuperTrak EX Series User Manual Chapter 5: Management with WebPAM PRO, cont. Accessing the Interface, cont. Saving the Event Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 Deleting the Event Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 Viewing the Storage Network . . . . . . . . . . . . . . . . . . . . . . . . . .90 Logging out of WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . .91 Managing Users . . . . . . . . . . . . . . . . . . . . . .
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Contents Chapter 5: Management with WebPAM PRO, cont. Managing the Subsystem, cont. Saving the Runtime Event Log . . . . . . . . . . . . . . . . . . . . . . . .106 Clearing the Runtime Event Log . . . . . . . . . . . . . . . . . . . . . . .107 Viewing the NVRAM Event Log . . . . . . . . . . . . . . . . . . . . . . .107 Saving the NVRAM Event Log . . . . . . . . . . . . . . . . . . . . . . . .108 Clearing the NVRAM Event Log . . . . . . . . . . . . . . . . . . . . . . .108 Viewing Current Backg
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SuperTrak EX Series User Manual Chapter 5: Management with WebPAM PRO, cont. Managing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127 Viewing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127 Locating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127 Creating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128 Creating a Disk Array – Automatic Configuration . . . . . . . . . .
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Contents Chapter 6: Technology Background . . . . . . . . . . . . . . . . . . . . . . . .155 Introduction to RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155 RAID 0 – Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156 RAID 1 – Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157 RAID 1E – Enhanced Mirror . . . . . . . . . . . . . . . . . . . . . . . . . .158 RAID 5 – Block Striping with Distributed Parity
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SuperTrak EX Series User Manual Chapter 6: Technology Background, cont. Predictive Data Migration (PDM) . . . . . . . . . . . . . . . . . . . . . . . . . .184 PDM Triggers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184 Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185 Drive Failure and Automatic Rebuild . . . . . . . . . . . . . . . . . . .185 Automatic Transition . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 1: Introduction • About This Manual, below • Product Overview (page 2) • WebPAM PRO Management Software (page 3) Thank you for purchasing one of Promise Technology’s SuperTrak EX4650, EX4650A, EX8650, or EX8650A SAS/SATA RAID Controller card. About This Manual This User Manual describes how to setup, use and maintain the SuperTrak RAID controller. It also describes how to use the Web-Based Promise Array Management—Professional (WebPAM PRO) RAID management software. This manual include
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SuperTrak EX Series User Manual Product Overview SuperTrak EX4650, EX4650A, EX8650, and EX8650A are SAS and SATA RAID Controller cards. When used with WebPAM PRO software, the SuperTrak RAID Controllers offer a feature-rich, secure and versatile enterprise-wide ATA RAID solution. In addition, the SuperTrak EX Series supports RAID expansion. The resulting RAID environment allows users and administrators to configure, manage, and monitor everything from single logical drives on local systems
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Chapter 1: Introduction WebPAM PRO Management Software The Web-Based Promise Array Management—Professional (WebPAM PRO) software offers local and remote management and monitoring of all SuperTrak logical drives that exist anywhere on a network. Browser-based GUI provides email notification of all major events or alarms, memory cache management, drive event logging, logical drive maintenance, rebuild, and access to all components in the RAID configuration (controller, physical drives, disk a
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SuperTrak EX Series User Manual If you do not have one of the above browsers, install the browser first and make it the default browser. Then install WebPAM PRO. Key Features and Benefits The following information offers an overview of the major features of the Promise SuperTrak EX4650, EX4650A, EX8650, and EX8650A. Advanced Hardware Design Features Benefits Supports multi-lane PCIe bus Allows maximum data transfers of up to 2.5 Gb/s motherboards in both directions simultaneously to dramatic
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Chapter 1: Introduction Advanced Hardware Design Features Benefits Displays status and error Notifies user of possible errors and allows for checking messages during recovery of mirrored drive logical drives directly bootup from SuperBuild™. Supports S.M.A.R.T. Polls status at set intervals, reports through monitoring and reporting WebPAM PRO. Employs the latest Promise Fully supports Serial ATA specifications with 150 PCI Express SATA/SAS ASIC and 300 MB/sec timing and CRC error-checking t
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SuperTrak EX Series User Manual Compatibility Features Benefits Tested compatibility to coexist Improves system performance and minimizes with motherboards that have system conflicts for new and existing integrated IDE controllers installations. Compatible with all major Promise performs verification testing with major SATA generation 1 and SATA drive manufacturers and development partners. generation 2, phase 1 and phase 2 disk drives Features LBA support Supports drives greater than 137 GB
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Chapter 2: Installation • Unpacking the SuperTrak, below • Installing the SuperTrak Card (page 8) • Choosing the Physical Drives (page 14) • Creating a Logical Drive (page 15) • Installing WebPAM PRO (page 20) • Windows (page 22) • Linux (page 29) • Logging into WebPAM PRO (page 37) • Setting up WebPAM PRO (page 39) Unpacking the SuperTrak When you receive the SuperTrak EX Series SAS/SATA RAID Controller card, the package should contain the items listed below: • SuperTrak EX4650, EX4650A, EX86
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SuperTrak EX Series User Manual Note The SuperTrak EX Controller cards are PCI Plug-n-Play (PnP) devices. No changes are necessary in the motherboard CMOS or BIOS Setup for resources or drive types in most applications. Installing the SuperTrak Card The SuperTrak EX Controller card fits into any available 3.3-volt PCI-Express x8 slot. You can also plug the SuperTrak card into a PCI-Express x16 slot. 1. Remove the cover of your system. 2. Remove the inside slot cover of an available PCI-Expr
