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E d u c a t i o n S o f t w a r e
I n s t a l l e r 2 0 1 1
A c t i v at i o n
Fr e q u e n t l y a s k e d q u e s t i o n s
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Trademark notice SMART Board, SMART Notebook, SMART Response, SMART Sync, SMART Classroom Suite, SMART Podium, SMART Document Camera, SMART Table, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. Windows is either a registered trademark or a trademark of Microsoft Corporation in the U.S. and/or other countries. Mac, Mac OS and Finder are trademarks of Apple Inc., registered in the U.S. and other
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Contents Chapter 1: Getting started 1 Chapter 2: Product keys 3 Where do I get a product key for my software? 3 How do I find the activation status of my SMART software? 4 How can I find my product key if I lose it? 6 Can I recover my product key if I delete it? 6 When do I reach my activation limit? 6 If I remove and then install my software, do I lose my activation? Does installing the software 6 again count as another activation? What’s the difference between a product key, an installation ID
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C O N T E N T S Is a product key licensed to a computer or a user? 19 How many times can I activate my SMART software? 19 Why doesn’t SMART Notebook Math Tools software work when I enter my SMART Notebook Math Tools software product key? 19 Why doesn’t Mixed Reality Tools work when I enter my Mixed Reality Tools product key? 20 How do I activate Mixed Reality Tools? 20 What is the correct product key for my SMART software? 20 Chapter 5: Troubleshooting 23 How do I activate my SMART software usin
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Chapter 1 Chapter 1: Getting started This document provides answers to frequently asked questions (FAQ) about activating the Education Software Installer. Topics covered include product keys, deploying product keys to multiple computers, entitlements and troubleshooting basic issues. Some of the information in this document is intended for IT administrators and others experienced with deploying software in a networked environment. For more information on the Education Software Installer, see the
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Chapter 2 Chapter 2: Product keys Where do I get a product key for my software? 3 How do I find the activation status of my SMART software? 4 How can I find my product key if I lose it? 6 Can I recover my product key if I delete it? 6 When do I reach my activation limit? 6 If I remove and then install my software, do I lose my activation? Does installing the software again 6 count as another activation? What’s the difference between a product key, an installation ID and an activation key? 7 If I
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C H A P T E R 2 Product keys N N OT E You don’t need a product key to activate SMART Response software if you have a SMART Response PE, LE or XE interactive response system. Simply connect your SMART Response software receiver to activate your software while the software is in PE, LE or XE mode. You can purchase other SMART software products and receive product keys for them. Go to smarttech.com/software for more details. How do I find the activation status of my SMART software? You can see th
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C H A P T E R 2 Product keys c:\ Pro gr am F i l e s ( x86 ) \Co m mon F ile s \SM A RT T ech n olo g ies \ SMA R T Pro duc t U p d a t e \ ac tiv a tio n wiz a rd. e xe - - m 1 0 - - v 1 - - p uid e ducat ion_ bun dle 2. Press Enter. The activation status appears. 3. Press Enter License. The activated product keys appear. g To run the Activation Wizard for SMART Notebook software and SMART Response software on a Mac computer 1. In Finder, browse to Applications > Utilities, and then double-clic
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C H A P T E R 2 Product keys How can I find my product key if I lose it? There are several places to find your product key: l In SPU (if you activate your product key on your computer). For more information, see Product keys on page 3. l At smarttech.com/findproductkey. l In the e-mail you received from either your authorized SMART reseller or SMART Technologies. Can I recover my product key if I delete it? You’re unable to recover a product key once you delete it from your system. You need to a
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C H A P T E R 2 Product keys What’s the difference between a product key, an installation ID and an activation key? You receive a product code when you purchase SMART software or certain SMART hardware products. It enables you to activate licensed SMART software. You can enter your product key into the Activation Wizard during or after the installation to activate the software. In most cases, you don’t need an installation ID or an activation key to activate your software. You need an installati
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C H A P T E R 2 Product keys you remove and then install the software, you restore the license without consuming an additional license. N N OT E Each product key contains a quantity of licenses including an allowance for reasonable hardware upgrades and replacement. If you think the number of activations for your product key exceeds the maximum due to an unusual number of hardware replacements rather than overuse of the license, contact your authorized SMART reseller (smarttech.com/where) for
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Chapter 3 Chapter 3: Deploying software product keys to more than one computer How do I deploy specific product keys to specific computers? 9 How do I push multiple product keys during installation? 9 Should I activate my software before or after imaging? 10 How do I deploy a product key when I install software on Windows computers? 10 How do I deploy only a product key after I install software on multiple network computers? 11 How do I mix and match my product keys? 11 Can I find out how many a
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C H A P T E R 3 Deploying software product keys to more than one computer l Use the command line to deploy the installation and properties, and then provide the correct Property ID for the product keys you have. For more information, see the Education Software Installer 2011 system administrator’s guide for Windows operating systems (smarttech.com/kb/160531) or the Education Software Installer 2011 system administrator’s guide for Mac OS X operating system software (smarttech.com/kb/160530). g T
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C H A P T E R 3 Deploying software product keys to more than one computer 2. Push out the SMART Education Software 2011.msi with the generated .mst file to install and activate the products. OR Use the command line properties pushed out with the SMART Education Software 2011.msi project and provide the product key to activate the software during the installation. Product Property ID=[Product Key] SMART Notebook software NB_PROD_KEY=[Notebook Product Key] SMART Response software RESP_PROD_KEY=[Re
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C H A P T E R 3 Deploying software product keys to more than one computer g To mix and match product keys after installation of the ESI See the Education Software Installer 2011 System administrator’s guide for Windows operating systems (smarttech.com/kb/160531) or the Education Software Installer 2011 System administrator’s guide for Mac OS X operating system software (smarttech.com/kb/160530). g To mix and match product keys after installation of a SMART software product Start your SMART softw
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C H A P T E R 3 Deploying software product keys to more than one computer generate a unique activation key. You can use this activation key only on the computer that generates the unique installation ID. Can I check the activation status of my SMART products across my network? You’re currently unable to track the activation status of your SMART products installed across a network. SMART is developing a tool that includes this feature. 13
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Chapter 4 Chapter 4: Entitlements What updates am I entitled to? 15 What can I install on a computer that isn’t connected to an interactive whiteboard? 16 What can I install on my home computer? 17 How do I find my take-home product key for SMART Response software? 18 Can I use a hardware-activated SMART Response software product key on multiple computers or do I need a receiver in each room? 18 Can I share my product key with teachers at different schools? 18 Is a product key licensed to a comp
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C H A P T E R 4 Entitlements What can I install on a computer that isn’t connected to an interactive whiteboard? SMART Notebook You can install the software on your computer and activate it with the software product key you received when you registered your SMART Board interactive whiteboard. SMART Response You can install the software on your computer. However, if you have a software competing touch product, you must purchase an additional SMART Notebook software license to do so. SMART Noteboo
