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Strata GVMU/LVMU User Guide
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Business Communications Division L / Voice Processing System User Guide July 2006
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© Copyright 2006 Publication Information Toshiba Information Systems (UK) Ltd. Toshiba Information Systems (UK) Ltd. reserves the right to Business Communications Division change any of this information including, but not limited to, product characteristics and operating specifications, without All rights reserved. No part of this manual, covered by the prior notice. copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including It is intend
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Strata CIX IP Windows Operator Console COMPLIANCE STATEMENT Business products that can be clearly distinguished from consumer products. Following information is only for EU-member states: The use of the symbol indicates that this product may not be treated as household waste. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate
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License Agreement Toshiba Information Systems (UK) Limited acting through its Business Communications Division ("TIU") - License Agreement. IMPORTANT: This License Agreement ("Agreement") is a legal agreement between the customer ("You") and TIU in respect of any switches, processors or other telecommunication products made available by TIU from time to time each of which is a "Product" for the purposes of this Agreement. Carefully read this Agreement. Use of any software or any related inf
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Contents Chapter 1 – The Grand Tour Contents Introduction Organisation .................................................................................................................v Conventions ................................................................................................................vi Action/Response Table ........................................................................................vii Related Documents/Media .................................................
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Contents Chapter 2 – Getting Started System Distribution Lists .................................................................................... 10 Directory ..............................................................................................................10 User Options .............................................................................................................. 10 User Prompts ......................................................................................
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Contents Chapter 6 – Integration Features Create or Record Over Your Busy Greeting ....................................................... 55 Select Your Busy Greeting .................................................................................. 56 Record Your Name .............................................................................................. 57 Change Your Message Notification .................................................................... 58 Review Your Option Setting
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Contents Chapter 6 – Integration Features iv Strata LVMU/GVMU Voice Processing System User Guide 7/06
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Introduction This guide describes the voice messaging capabilities and procedures for making your voice mail system work for you. Organisation This guide is divided as follows: • Chapter 1 – The Grand Tour is an overview of the voice mail system. Topics covered are: features to personalise your mailbox; an explanation of message queues, types and destinations; special delivery options; playback/recording controls; and available user options. • Chapter 2 – Getting Started provides instruction
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Introduction Conventions Conventions Conventions Description Elaborates specific items or references other information. Within Note some tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions or information. Press to answer a call to the Extension Number. Each station can have multiple extension buttons. Incoming calls ring the extension button(s) from the top down. For example, station 10's extensions
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Introduction Related Documents/Media Conventions Description See Figure 10 Cross-references appear in blue. Action/Response Table Actions you perform appear The immediate response to the action performed in this column. They can appears in this column. Additional notes and comments consist of either a single step are also included. or a series of numbered steps. Related Documents/Media Note Some documents listed here may appear in different versions on the website, or in print. To find the m
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Introduction Related Documents/Media viii Strata LVMU/GVMU Voice Processing System User Guide 7/06
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The Grand Tour 1 This chapter provides an overview of the system and covers the following general topics: • Features to personalise your mailbox • Message queues • Message types • Greetings • Special delivery options • Future delivery • Message destination selections • User options • User prompts • User tutorial (New User) Strata LVMU/GVMU Voice Processing System User Guide 7/06 1
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The Grand Tour Overview Overview Your voice mail system manages multiple voice processing functions simultaneously 24-hours-a-day, 7-days-a-week. Your mailbox is always available for callers to leave private voice messages. In addition, you can update your greeting at your convenience or send and receive messages from any tone-dialling telephone. Callers control their own progress through the system. They no longer have to wait for a person to answer the telephone. If your extension is busy
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The Grand Tour Overview MAIN MENU Exit User Mode HANG UP PLAY MESSAGES SEND MESSAGES MANAGE MAILBOX Play the next message Enter one of the following: Change your Greeting Save the current message Change your User Options User ID plus Delete the current message Manage your Lists Directory plus name Forward the current message Select ~ for a Personal List Personal List (1~7) Reply to the current message Review your current list System List (1~7) Special Functions Add a User ID to the lis
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The Grand Tour Features to Personalise Your Mailbox Features to Personalise Your Mailbox Your voice mail processing system offers a variety of features to personalise your User ID Mailbox. The following are a few of those features: • User ID Mailbox Security Code – Your User ID mailbox has a security code. The code must be entered by you in order to “log into” your User ID mailbox, giving you access to your messages, settings, greetings, etc. (see “Change Your Security Code” on page 18). • N
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The Grand Tour Message Queues Note The Pending messages feature is available on a mailbox-to-mailbox basis. Check with your System Administrator to find out if your mailbox is configured for this feature. When you press 1 from the Main Menu to play messages, your voice mail system automatically accesses the New Message Queue. A new message begins to play based on the type (urgent messages play first) and order received (FIFO/LIFO). If no new messages exist, your voice mail system automatica
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The Grand Tour Message Types Message Types New and Saved Messages can consist of the following special types of messages— forwarded and message reply. Forwarded Message Any message sent to you can be forwarded to a single destination or a personal or system distribution list. When forwarding a message, recording a message (comment) is optional. Reply Message Messages to which you want to send an immediate answer can be sent as a reply message. When replying to a message, your voice mail syste
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The Grand Tour Greetings Greetings You can select either a personal or system greeting to play to callers when you do not answer or when your telephone is busy. Depending on how your system is configured, callers may hear a separate busy greeting—the system or the custom busy greeting. See “Change Your User Options” on page 51 for details. Personal Personal greetings are greetings that you record for callers. Your voice mail system stores all recorded greetings under the personal greeting n
