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HiPath Xpressions
Unified Messaging
User Manual
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This manual describes the entire function range of HiPath Xpressions. The modular design of HiPath Xpressions means that all functions may not be installed on your system. The functions described in this manual, therefore, may not be available. Please ask your system administrator if you would like to find out which functions are installed on your system.
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bhbIVZ.fm Nur für den internen Gebrauch Contents Contents 0 1 Unified Messaging with HiPath Xpressions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 1.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 1.2 Differences Between E-Mail, Voice Mail and Fax Mail . . . . . . . . . . . . . . . . . . . . . . . . 1-2 1.3 HiPath Xpressions Unified Messaging User Manual . . . . . . . . . . . . . .
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bhbIVZ.fm Contents Nur für den internen Gebrauch 2.5 Outlook 2002 in Exchange Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21 2.5.1 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21 2.5.2 Receiving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22 2.5.3 Sending Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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bhbIVZ.fm Nur für den internen Gebrauch Contents 2.6.11.1 Sending a Voice Message to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-54 2.6.11.2 Sending a Voice Message to the Originator of a Message. . . . . . . . . . . . . 2-54 2.6.11.3 Sending Voice Messages from the Exchange Address Book. . . . . . . . . . . 2-54 2.6.11.4 Playing Back a Voice Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-55 2.6.11.5 Forwarding a Message with a Voice Co
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bhbIVZ.fm Contents Nur für den internen Gebrauch 2.8.5.1 Composing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-89 2.8.5.2 Inserting File Attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-90 2.8.5.3 Selecting File Attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-92 2.8.5.4 Deleting File Attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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bhbIVZ.fm Nur für den internen Gebrauch Contents 2.9.6 General Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-115 2.9.6.1 Navigation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-115 2.9.6.2 Changing Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-116 2.9.6.3 Saving Modifications. . . . . . . . . . . . . . . . . . . . . . . . . .
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bhbIVZ.fm Contents Nur für den internen Gebrauch 3.1.9.1 Repeating System Announcements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 3.1.9.2 Requesting Help (PhoneMail) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 3.1.9.3 Incorrect Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 3.1.9.4 Terminating the Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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bhbIVZ.fm Nur für den internen Gebrauch Contents 3.3.4 Call Forwarding (CF, Forward Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-80 3.3.5 A Quick Reference Guide to the Menus and Key Sequences. . . . . . . . . . . . . . . 3-81 3.3.5.1 Listening to and forwarding incoming messages . . . . . . . . . . . . . . . . . . . . . 3-81 3.3.5.2 Recording and Sending New Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-86 3.3.6 Setting up a Telephone Co
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bhbIVZ.fm Contents Nur für den internen Gebrauch A31003-S2330-B690-2-7619, January 2003 0-10 HiPath Xpressions V3.0, Operating Manual
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Unified Messaging with HiPath Xpressions Overview 1 Unified Messaging with HiPath Xpressions 1.1 Overview HiPath Xpressions is a mail server for unified messaging. HiPath Xpressions integrates all mail services for voice mail, fax-mail, e-mail and the short message service (SMS). A non-service- specific mailbox is set up for every user. Each user can be assigned a personal e-mail address and a personal fax number for the receipt of mail in this mailbox. The user’s telephone number and GSM num
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Unified Messaging with HiPath Xpressions Differences Between E-Mail, Voice Mail and Fax Mail 1.2 Differences Between E-Mail, Voice Mail and Fax Mail All messages stored in HiPath Xpressions are e-mail messages. Your e-mail client, therefore, displays all messages as e-mail messages. All voice or fax messages are provided as attach- ments to the e-mail. The purpose of the telephone access facility to your mailbox, however, is to distribute all messages according to the service. E-mail messages
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Unified Messaging with HiPath Xpressions Preparations on Your Telephone/PABX 1.4 Preparations on Your Telephone/PABX For the optimal use of your mailbox, set the call forwarding or CFNR function for the voice and fax services. Voice or fax calls to your extension will then be forwarded to your HiPath Xpres- sions mailbox. Please refer to the operating instructions for your telephone or PABX for infor- mation on how to set up these functions. Your system administrator will tell you which numbers
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Unified Messaging with HiPath Xpressions User-specific data 1.5.3 Data for telephone access via VMS Dial own mailbox = service access number for direct access Dial external mailbox = service access number for guest access Service access number for callback access Service access number for universal access You can change your password for telephone access to the mailbox. You should not write down this password in the interests of security. 1.5.4 Data for PC access User name of the HiPath Xpressi
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Unified Messaging with HiPath Xpressions User-specific data WebClient URL Online documentation URL HiPath Xpressions address book URL for importing mail clients You can change your password for telephone access to the mailbox. You should not write down this password in the interests of security. A31003-S2330-B690-2-7619, January 2003 HiPath Xpressions V3.0, User Manual 1-5
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Unified Messaging with HiPath Xpressions User-specific data A31003-S2330-B690-2-7619, January 2003 1-6 HiPath Xpressions V3.0, User Manual
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Mailbox Processing on the PC and the E-Mail Service 2 Mailbox Processing on the PC and the E-Mail Service This chapter describes the PC access to your HiPath Xpressions mailbox. Using your PC, HiPath Xpressions provides you with a standard access interface to your voice messages, fax messages and e-mails. In principle, all e-mail clients that support IMAP4 access can be used. HiPath Xpressions supports the older POP3 access mode. This access mode, however, is not recommended since it does n
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Mailbox Processing on the PC and the E-Mail Service HiPath Xpressions Client ● sending a fax message to the originator of a message ● sending a fax message from the Exchange address book ● sending a fax message from Microsoft Office applications ● sending a fax message from Explorer ● fax-on-demand ● viewing fax messages ● answering/forwarding fax messages with annotations ● sending a voice message to a contact ● sending a voice message to the originator of a message ● sending a voice message fr
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Mailbox Processing on the PC and the E-Mail Service Netscape Messenger 2.2.2 Setting up an Account in Netscape Access to your HiPath Xpressions mailbox using Netscape Communicator is performed using a profile created in Netscape Communicator. You can use a profile to communicate with a mail- box on a mail server. You must create a separate profile for every mail server if you are using a number of mail servers. Please refer to the description in Netscape Communicator for infor- mation on how t
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Mailbox Processing on the PC and the E-Mail Service Netscape Messenger Now click Mail Servers. In the Mail Servers window, select the Edit... option under Incoming Mail Servers and enter the server name and your user name. You must select IMAP as the Mail Server Type. Confirm with OK. A31003-S2330-B690-2-7619, January 2003 2-4 HiPath Xpressions V3.0, User Manual
