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Nortel Communication Server 1000
IP Softphone 2050
User Guide
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Revision history Revision history May 2007 Standard 01.02. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Softphone 2050 User Guide (NN- 10300-054). June 2006 Standard 4.00. This document is up-issued to reflect additional information about reserved keyboard keys. March 2006 Standard 3.00. This document is up-issued to support Nortel Communication Server 100
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Revision history 4
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Contents Contents IP Softphone 2050 overview . . . . . . . . . . . . . . . . . . . . . . . . 13 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Call Control window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Local Directory window . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Settings window . . . . . . . . . . . . . . . . . . .
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Contents Installing and setting up the IP Softphone 2050 . . . . . . . . 29 System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Supported operating systems . . . . . . . . . . . . . . . . . . . . . 29 Nortel USB Audio Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Installing the IP Softphone 2050 . . . . . . . . . . . . . . . . . . . . . . . 30 Installing the USB Headset Kit . . . . . . . . . . . . . . . . . . . . . . . . 31 Managing con
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Contents Making temporary edits to contacts . . . . . . . . . . . . . . . . . 45 Deleting CS 1000 Directory contacts . . . . . . . . . . . . . . . . . . . 46 Finding CS 1000 Directory contacts . . . . . . . . . . . . . . . . . . . . 46 Dialing from the Personal Directory . . . . . . . . . . . . . . . . . . . . 46 Dialing from the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Dialing from the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Manag
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Contents Using the File menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Using the Edit menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Using the Keys menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Using the View menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Using the Help menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 IP Softphone 2050 Settings . . . . . . . . . . . . . . . . . . . . . . . . . 62 Openi
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Contents Using NetEQ (Global IP Sound) . . . . . . . . . . . . . . . . . . . . 72 Overriding communication server values . . . . . . . . . . . . . 72 Listener IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Text Replacements . . . . . . . . . . . . . . . . . . . . . . .
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Contents Setting CS1000 Directory user preferences . . . . . . . . . . . . 86 Setting your language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Setting the date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Enabling the Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Setting Call Log options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Logging all/unanswered incoming calls . . . . . . . . . . . . . . 88
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Contents Cannot hear audio through headset . . . . . . . . . . . . . . . . 103 Sound still comes out of my computer speakers . . . . . . 103 Directory problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 11
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Contents 12
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IP Softphone 2050 overview IP Softphone 2050 overview The IP Softphone 2050 is a business telephone application that you can use to make and take calls over your computer. Using a headset or handset connected to your PC, you control calls with a click of the mouse pointer, from your PC keyboard, or from the USB Audio Adapter. Designed to work with IP-based phone systems, the IP Softphone 2050 provides Voice over IP (VoIP) services using a telephony server and your Local Area Network (LAN) o
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IP Softphone 2050 overview — Shift (Outbox) — Services — Expand • Dedicated call processing keys: —Hold — Goodbye —Answer —Volume —Mute —Navigation — Message Waiting • User-selected ringer that lets the PC speakers or the headset ring for incoming calls • Choice of the following interfaces: — 1140 skin — Compact black and silver skins — Accessibility Interface for the visually impaired • Programmable hot keys that allow single key access to user- definable features • Supported languages inclu
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IP Softphone 2050 overview • “Call Control window” on page 15 • “Local Directory window” on page 15 • “Settings window” on page 15 • “System tray icon and menu” on page 15 • “i2050.exe application” on page 16 Call Control window The IP Softphone 2050 Call Control window displays the line keys, feature buttons, and call display. Use this window to make and manage your telephone calls. You also use this window to access both your Local Directory and CS 1000 Directory features (Personal Director
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IP Softphone 2050 overview i2050.exe application The i2050.exe application lets the IP Softphone 2050 communicate with the server. It launches when you start the IP Softphone 2050 but remains hidden in the background. To verify that the i2050.exe is running, open the Windows Task Manager. To view the i2050.exe process, select Processes from the Task Manager window. The process appears as long as the IP Softphone 2050 icon appears in the system tray. 16
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IP Softphone 2050 Call Control window IP Softphone 2050 Call Control window The IP Softphone 2050 Call Control window supports the 1140 skin— designed to look and feel like the desktop IP Phone 1140—as well as an additional two compact skins, available in black and silver. The IP Softphone 2050 also supports an Accessibility Interface for visually impaired users. To open the IP Softphone 2050 Call Control window: 1. From your desktop PC, select Start. 2. Select Programs. 3. Select Nortel >
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IP Softphone 2050 Call Control window Call Control window The Call Control window (see Figure 1 below and Figure 2 on page 19) includes the standard features that let you make and manage telephone calls. For information about the elements of the Call Control window, see Table 1 on page 20. Figure 1: Call Control Window—1140 Line keys Line keys Display Navigation arrows Soft keys Quit Inbox/Messages Services Outbox/Shift Copy Directory Volume up Release Volume down Expand Mute Answer Speaker
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IP Softphone 2050 Call Control window Figure 2: Call Control Window—Compact skin (silver) Answer Display Hold Soft keys Release Line keys Dialpad Volume keys Mute Directory Speaker Inbox/ Expand Messages Services Outbox/Shift Quit Copy Navigation arrows Accessibility Interface The Accessibility Interface works with JAWS® for Windows from Freedom Scientific—screen reading software that lets visually impaired users access the full range of IP Softphone 2050 features. The Accessibility Interface
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IP Softphone 2050 Call Control window Call Control window elements and functions Table 1 describes the elements and functions of the Call Control window. Table 1: IP Softphone 2050 components and functions (Part 1 of 3) Element Function Primary display To provide call information (such as Caller ID) and instructions for using certain soft key features. When idling, the telephone displays only the date and time. Soft keys To access server-definable features, such as Transfer (for connecting
