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n Reference information To access your mailbox by phone 1. Call the voice messaging system. From inside your organization, dial ________________________________________ From outside your organization, dial_______________________________________ 2. When the system greets you, enter: Personal ID_____________________________________________________________ Security code ___________________________________________________________ To access your mailbox by computer 1. Start Mailbox Manager. 2. On th
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Contents Introduction ..............................................................................1 Changing your greetings ........................................................44 About this guide .............................................................2 To change your standard greeting................................45 Optional licensed features..............................................4 To change your alternate greeting ...............................46 Messaging by phone .......
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Sending and receiving faxes .................................................111 To request a return receipt for a message....................82 To send a message with future delivery .......................83 To receive a fax ...........................................................112 To receive all your faxes with one call.........................114 To redirect (forward) a message to another subscriber .....................................................................84 To change your
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n Introduction Welcome to NEAXMail® AD-64, a simple yet powerful voice messaging system that can greet your callers and IN THIS SECTION record your messages. About this guide...........................................................2 This section describes basic system tools and associ- Optional licensed features ...........................................4 ated documentation. Messaging by phone ....................................................6 Working with Mailbox Manager ...............
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About this guide The User Guide explains how to manage voice, fax, and e-mail messages by phone, and how to change your mail- box settings by phone. Instructions for using voice messag- ing programs by computer, such as Mailbox Manager or any of the TeLANophy™ programs, can be found in the online Help for the program. Some system features documented in this guide require additional licensed options that may not be available at your organization. Your system manager can tell you which featu
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ABOUT THIS GUIDE Mailbox Manager The menu options diagram beginning on page 146 shows the NEAXMail AD-64 menus available by phone. You can print the diagram as a quick reference for NEAXMail AD-64 features. The User Guide includes space for reference information on the inside front cover. Print this page, and write the phone numbers and IDs you need to access NEAXMail AD-64. NEAXMAIL AD-64 USER GUIDE INTRODUCTION 3
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Optional licensed features Some system features documented in the User Guide require additional licensed options that may not be avail- able at your organization. Also, some features may not be available with certain phone systems. See your system manager for details about which features are available. The optional features are: Mailbox Manager With Mailbox Manager, you can change ® your mailbox setup from any Windows computer con- nected to the same network as the voice messaging system.
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OPTIONAL LICENSED FEATURES Text-to-speech If your system includes text-to-speech, you can hear your e-mail messages by phone. See “Checking e-mail by phone” on page 118. Speech recognition If your system includes speech recognition, when you call the system you can speak your commands instead of pressing keys on your phone. This User Guide pro- vides steps for doing the most common messaging tasks with spoken commands. See “Using speech recognition” on page 128. NEAXMAIL AD-64 USER G
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Messaging by phone You can check messages or change your mailbox setup from any touchtone phone. The voice messaging conversation can be customized, depending on your preference: Menu conversation The menu conversation leads you quickly to your destination. You will hear a menu of options. Press the number associated with the option to perform a particular task. Most people use the menu con- versation. ® 1 for Yes, 2 for No If you prefer, ask your system manager to set your mailbox f
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MESSAGING BY PHONE Help When the system conversation asks you a question, press 3 to hear a menu of available options. NEAXMAIL AD-64 USER GUIDE INTRODUCTION 7
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Working with Mailbox Manager Mailbox Manager is a Windows program designed to make managing your mailbox setup options fast and easy. Detailed procedures are available in the online Help for the program. You can use the Mailbox Manager program to change your mailbox setup from a computer connected to the same net- work as the voice messaging system. These setup options can also be changed by phone. Depending on your software licenses, Mailbox Manager may not be available at your organizati
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Messaging from your e-mail inbox With unified messaging, you can access your voice, fax, and e-mail messages in your e-mail inbox. All of your mes- sages, no matter what type, are stored in your e-mail inbox. In your e-mail inbox, a voice message is included as a WAV file attachment to an e-mail message. A fax message is included as a TIF file attachment to an e-mail message. For steps to manage messages in your e-mail inbox, see the online Help for your e-mail program. With ActiveFax, you
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Messaging and call management with TeLANophy ™ If your system includes TeLANophy , you can manage all types of messages and phone calls visually on your com- puter. The TeLANophy programs provide additional features for working with voice and fax messages from other people who also use the voice messaging system. For example, you can record and reply to voice messages, and send mes- sages to message groups. You can address messages to other users by selecting from a list on a dialog box. T
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MESSAGING AND CALL MANAGEMENT WITH TELANOPHY ™ ViewFax You can send, receive, and redirect faxes from your desktop computer. ® ViewCall Plus All of your inbound and outbound calls can be managed visually from your desktop computer. You can customize your call control by integrating ViewCall Plus ® with other programs, such as Microsoft’s Office suite. NEAXMAIL AD-64 USER GUIDE INTRODUCTION 11
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n Getting started This section describes how to call the system and access your mailbox, and how to set up your mailbox IN THIS SECTION for the first time. To access your mailbox by phone..............................13 This section also explains how to start the Mailbox To enroll on the system by phone..............................15 Manager program to access your mailbox setup by To use system-wide commands .................................17 computer. For detailed instructions about using
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To access your mailbox by phone To access your mailbox, you need to know the phone num- ber to call the voice messaging system, your personal ID and your security code. Your system manager can provide this information. You may need to use a different phone number, depending on whether you are calling from inside or outside your organization. To make it easier to remember the information you need to access your mailbox, this User Guide includes space for reference information on the inside
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TO ACCESS YOUR MAILBOX BY PHONE USING YOUR PHONE 1 Call the voice messaging system. From inside your organization, dial ___________________________ From outside your organization, dial___________________________ 2 When the system greets you, enter: Personal ID ___________________________________________ Security code _________________________________________ Use these keys at the main menu TASK KEY Check new messages 4 Send a message 5 Check old messages 6 Change setup options 7 Use these keys
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To enroll on the system by phone The first time you call, the system asks you a few simple questions to record your name, spell your name (if required), record a personal greeting, and set your security code. Once you have answered these questions, you are enrolled on the system as a subscriber, and your mailbox is ready to use. To begin, you need to know the phone number to call the voice messaging system, your personal ID, and your secu- rity code. Your system manager can provide this in
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TO ENROLL ON THE SYSTEM BY PHONE USING YOUR PHONE 1 Call the voice messaging system. If asked, enter your personal ID and security code. 1 2 2 Answer the system questions. Press for Yes, for No. If you are 2 not sure, press . You can always change the option later. 3 When the system tells you that your mailbox is set up, press 1 to confirm your settings. Use these keys at the main menu TASK KEY Check new messages 4 Send a message 5 Check old messages 6 Change setup options 7 Use these keys
