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Multibutton Telephone
Feature Handbook
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80000 -70 80000mfh08-01.qxd 12/10/04 3:20 PM Page 2 Your Multibutton Display Telephone CLEAR BIN 1 BIN 2 BIN 3 BIN 4 BIN 5 CHECK BIN 6 BIN 7 BIN 8 BIN 9 BIN 10 LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6 In DS1000: LINE 7 LINE 8 LINE 9 LINE 10 LINE 11 LINE 12 Keys 7-12 are undefined. ABC DEF MW ICM For Attendants: 1 2 3 Key 11=Night Key GHI JKL MNO MNO FLASH DND Key 12=Operator Call Key 4 5 6 PQRS TUV WXYZ DIA
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80000mfh08-01.qxd 12/10/04 3:20 PM Page i Table of Contents About Your Handsfree Options Handsfree lets you place and answer calls by pressing instead of • using the handset. With Automatic Handsfree, you can press a line key without lifting the • handset. Normally, you have Automatic Handsfree. Use Handsfree Answerback to answer a voice-announced Intercom call • by speaking toward your phone — without lifting the handset. Account Codes.....................................................
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80000mfh08-01.qxd 12/10/04 3:20 PM Page ii Table of Contents Call Waiting / Camp-On..................................................38 Callback ........................................................................39 Caller ID.........................................................................40 Single and Multiple Message Format . . . . . . . . . . . . .40 Caller ID and NVM-Series Voice Mail . . . . . . . . . . . .40 Second Call Caller ID . . . . . . . . . . . . . . . . . . . . .
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80000mfh08-01.qxd 12/10/04 3:20 PM Page iii Table of Contents Extension Hunting.......................................................103 Flash............................................................................104 Forced Trunk Disconnect ............................................105 Group Call Pickup .......................................................106 User Programmable Feature . . . . . . . . . . . . . . . . . . .106 Group Listen.............................................
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80000mfh08-01.qxd 12/10/04 3:20 PM Page iv Monitor / Silent Monitor ..............................................138 Name Programming.....................................................139 Night Service / Night Ring ...........................................141 Off-Hook Signaling .....................................................142 User Programmable Feature . . . . . . . . . . . . . . . . . . .142 Paging .........................................................................143 Inte
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80000mfh08-01.qxd 12/10/04 3:54 PM Page v Split.............................................................................177 Tandem Trunking.........................................................179 Time and Date.............................................................180 User Programmable Feature . . . . . . . . . . . . . . . . . . .180 Transfer.......................................................................181 Transfer Recall . . . . . . . . . . . . . . . . . . . . . . . .
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80000mfh08-01.qxd 12/10/04 3:20 PM Page 1 Account Codes Your system may use Account Codes are codes that you Account Codes to dial to categorize and/or restrict outside calls. You can dial an categorize or restrict Account Code while placing a outside calls. call or while on a call. There are three types of Account Codes: ● Optional (Unforced) Account Codes Optional Account Codes allow you to enter an Account Code while placing an outside call or anytime while on a call. These are optional co
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80000mfh08-01.qxd 12/10/04 3:20 PM Page 2 Account Codes 4. (Outgoing call only) Dial your outside number. To enter a Forced Account Code: 1. Access a line for an outside call (any method you prefer). You hear three beeps indicating that you must enter an Account Code. 2. Enter your Account Code (up to 10 digits, using 0-9). If your system uses Verified Account Codes, you must enter a code that is stored in your system. ACCT ACCT CODE 3. Dial , press / , or press your Account Code Programmable
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80000mfh08-01.qxd 12/10/04 3:20 PM Page 3 Alphanumeric Display Display messages help If you have a 22-Button or you process calls, identify 34-Button Display telephone, it provides a two-line, 20-character callers and customize per line alphanumeric display. features. The first line displays the date and time (while idle) and feature status messages. The second line displays the Interactive Soft Key definitions. If you have a 34-Button Super Display telephone, it provides an eight-line, 20-ch
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80000mfh08-01.qxd 12/10/04 3:20 PM Page 4 Attendant Position The attendant is the If you are an attendant (also called system’s call processing an operator), you are the system’s call processing focal point. In focal point. addition to all the features of the standard keyset, your attendant extension also has the following unique features. Initially, only your attendant extension has these capabilities. Refer to the indi- vidual feature for the specifics. ● Barge In You can break into a co-wo
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80000mfh08-01.qxd 12/10/04 3:20 PM Page 5 Attendant Position Attendant Call Queuing Attendant Call Queuing helps minimize congestion if your atten- dant extension is the overflow destination for unanswered calls. As an attendant, your extension is never busy to your co-workers. Instead, an unlimited number of Intercom calls can queue (i.e., wait in line) for you to become free. These calls wait on your Operator Call Key, which is the last Programmable Function Key on your telephone. This key
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80000mfh08-01.qxd 12/10/04 3:20 PM Page 6 Auto Redial Redial a busy outside Auto Redial periodically redials a number automatically. busy outside number. If you place an outside call and the call recipi- ent is busy, you can press a soft key to enable Auto Redial. You don’t have to retry the number, hoping it will go through. Auto Redial will periodically retry the number up to 15 times. Auto Redial cancels when the called party rings or answers, or when you: ● Place or answer another outside
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80000mfh08-01.qxd 12/10/04 3:20 PM Page 8 Background Music Have your telephone Background Music (BGM) sends broadcast music through music to the speaker in your tele- phone while it is idle. BGM the speaker for a more requires that your company have pleasing work environment. a music source (such as a CD player or radio) connected to your system. Background Music automatically turns off when your phone rings or you receive a paging announcement. To turn Background Music on and off: 1. Do not
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80000mfh08-01.qxd 12/10/04 3:20 PM Page 9 Barge In In an emergency, use Barge In permits you to break Barge In to get through to into another extension user’s a co-worker right away. established call. This sets up a three-way conversation between you and the other two parties on the initial call. You can Barge In on an Intercom call and on an outside call. !! CAUTION !! Unauthorized intrusion on calls using this feature may be inter- preted as an invasion of privacy. To Barge In on a call:
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80000mfh08-01.qxd 12/10/04 3:20 PM Page 10 Call Coverage Keys Cover a co-worker’s calls You can have Call Coverage Keys for co-worker’s telephones, Ring from your own telephone. Groups, and Extension Hunting UCD Groups. Your Call Coverage Key can ring immediately when a call rings your co-worker or group, ring after a delay or just flash. In addi- tion, the Call Coverage Key lights while your co-worker is busy, flashes fast while your co-worker is in Do Not Disturb, and flashes slowly while y
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80000mfh08-01.qxd 12/10/04 3:20 PM Page 11 Call Forwarding Make sure your calls are Use Call Forwarding to redirect covered while you are your calls to another extension or Voice Mail. In addition, you can set away from your desk. up Call Forwarding to reroute all calls or just outside calls. There are four types of Call Forwarding: ● Call Forwarding When Not Answered Calls ringing your phone forward when you don’t answer. ● Call Forwarding When Busy or Not Answered Calls ringing your phone f
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80000mfh08-01.qxd 12/10/04 3:20 PM Page 12 Call Forwarding IMM 2. Dial or press for Call Forwarding Immediate. You see: OR RNA Dial or press for Call Forwarding No Answer. You see: OR BNA Dial or press for Call Forwarding Busy/No Answer. You see: OR MORE OFFP Dial or press + for Off Premise Call Forwarding. (See Call Forwarding Off Premise on page 21 for more.) You see: OR 12
