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User
Gu.ide
Technical Manuals Online! - http://www.tech-man.com
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Introduction _~ Welcome to the Mite1 SUPERSWITCH@ system. In the days ahead, you’ll be able to explore the many features provided with your system. With the SUPERSET qTM telephone set, you’ll discover that advanced call-handling is only a touch-of-a- button away. We’ve prepared this guide so that you’ll know exactly how to use the SUPERSET 3TM or SUPERSET 4 set. The features available on your system have been specially selected by your company and may not include all the features des
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SUPERSET 4 Technical Manuals Online! - http://www.tech-man.com
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Contents Page Your SUPERSET 4 Overview l-2 Line Select Keys 1-4 Line Displays l-4 Handsfree Operation l-5 Placing a Call l-6 Answering Calls 1-8 Placing a Call on Hold 1-9 Transferring Calls l-10 Finishing Calls 1-12 Speed Calling 1-13 Conference Calls 1-16 UCD Agent 1-18 Sub-attendant 1-19 And More! ADD HELD l-22 BACKGROUND MUSIC l-22 CALLBACK l-23 CALL FWD l-23 CAMP ON 1-26 CANCEL l-26 CONF l-27 HANG-UP 1-27 MSG l-28 NAME l-30 NIGHT ANS l-32 OVERRIDE 1-33 PAGE
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Your SUPERSET 4 _ I .._. ,. Overview 1 Speaker Volume Control Used to increase or decrease the speaker volume. 2 Ringer Volume Control Increases or decreases the ringer volume. 3 Line Status Display Used to display status of the line assigned to the corresponding key. 4 Speed Call Keys and Line Select Keys These keys may be assigned as internal or outgoing lines. The remaining keys can be used as speed call keys. 5 Hold Key Used to place a line on hold. 6 Feature Display A liqu
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select features Used to select and enable or disable supplementary features in the features display. speaker on/off Used for handsfree SUPERSET 4 set operation. mic. on/off Used to switch the microphone ON or OFF. Dial Key Pad A standard 12-key telephone dial pad. Handset Used for private conversations. Speaker Both ringer and voice outputs share the same speaker. There are separate volume controls for ringer and voice. :. :: i. l-3 Technical Manuals Online! - http://www.tech-
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Your SUPERSET 4 (cont’d) Line Select Keys Normally, when you lift the handset or press the speaker on/off key, your own line is selected automatically. To place or answer a call on a different line, press the appropriate line select key. You may have lines on your set which are assigned to other sets. Your conversations on these lines will be private, unless you add another user to the conversation by using a system feature. Line Displays the line status display appears When a lin
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Handsfree Operation To change from handset to speaker operation Press the speaker on/off key (1) and replace handset Continue your conversation handsfree. To change from speaker to handset operation Lift the handset The speaker and microphone are now disabled. To consult privately during speaker operation Press microphone on/off (2) Speaker is still in use but microphone is now disabled. Technical Manuals Online! - http://www.tech-man.com
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Placing a Call ‘o place a call to another extension Obtain dial tone Lift handset, or press speaker on/off key (1) and either dial extension number, or press a speed call key (2) if the number has been saved for speed calling. or dial the required number without lifting the handset. ‘o place a call to another extension - Intercom Press an intercom speed call key Technical Manuals Online! - http://www.tech-man.com
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Placing a Call To place a call to an outside number Obtain dial tone Lift handset, or press speaker on/off key (1) and either dial extension number or press a speed call key (2) if the number has been saved for speed calling. or press REDIAL (3) if the number is the last number you dialed. or press CALL (4) if you are returning a call in response to a message. If your own line is free, the line is selected automatically; otherwise select a free line select key (2) and dial a number
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Answering Calls /hen a new call arrives at your set, the appropriate line status display ashes and the set may ring. -0 answer a call Either lift the handset and speak with the caller privately. or press the speaker on/off key (1) and speak with the caller in handsfree mode. or press the flashing line select key (2) and speak with the caller in handsfree mode. 3 Technical Manuals Online! - http://www.tech-man.com
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Placing a Call on Hold 1 To place a call on hold Advise the caller Press the hold key (1) The indicator lamp next to the line on hold flashes. To retrieve a call from hold from another SUPERSET 4 set with that line appearance Press appropriate flashing line select key (2) You are connected to the held call. Note: You may dial a call pickup code. Technical Manuals Online! - http://www.tech-man.com 1-9
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llansferring Calls J o transfer a caller to another extension Advise caller of pending transfer. Press TRANSKONF (1) The call is placed on temporary hold. Dial the number manually from the dial key pad or press appropriate speed call key (2) 0 Technical Manuals Online! - http://www.tech-man.com
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Transferring Calls - If the selected extension is ringing or busy and you do not wish to stay on the line Press RELEASE (3) The caller is transferred to the ringing extension. The user of the busy extension hears two quick beeps indicating the waiting call. When the busy extension user hangs up, his/her phone rings and the waiting call is connected automatically. If there is no answer after a time-out period, the transferred call returns and rings your extension. If you wish to stay
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Finishing Calls -0 finish a call Replace handset or press speaker on/off key (1) if speaker is in use. or press HANG-UP (2) 12 Technical Manuals Online! - http://www.tech-man.com
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Speed Calling Frequently used extension or outside telephone numbers may be saved for automatic dialing. To organize a number for speed calling Before you save a number, follow the given example and write down long numbers exactly as you would dial them. For example, a typical long-distance telephone number would be dialed as follows: 9 + 1 + 613 + 5550000 ( ( L-‘z2T&yAY;;;e;ber outside line access number These special codes can be inserted into the saved telephone number: *cl - Us
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Speed Calling (cont’d) The following example illustrates the use of >le3. The general number for directory assistance is: 1 -I- (area code) + 5551212 The area code determines which area you are making the inquiry in, and is unknown until you require assistance. With the set, you can save the number and make use of the >le3 code to suspend dialing until you dial the area code from the keypad. In this case, write down the number 9 + 1 + >k3 + 3 + 5551212 where, >le3 suspends dialing un
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To use a speed call key Press a speed call key (3) The stored number is dialed for you automatically. To assign a speed call key Press PROGRAM (1) Press SPEED CALL (2) Press required speed call key (3) Enter digits to be saved from the dial key pad. Press EXIT (1) to abandon the new entry leaving the previously saved number intact. Press SAVE (5) The new number is now saved. 1-15 Technical Manuals Online! - http://www.tech-man.com
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Conference Calls A conference call may include up to seven parties. To set up a conference call Press TRANWCONF (1) The call is placed on temporary hold. Dial extension number using dial key pad or press required speed call key (2) If the number is busy or unanswered, press CANCEL (3) to retrieve the held call. If the number is ringing, wait until the ringing telephone is answered. Press CONF (1) You now have a conference. l-16 Technical Manuals Online! - http://www.tech-man.com
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Conference Calls .~ 1 ,.--I- To speak privately with one party in a conference Press SPLIT (4) You are connected to one party and the other party is placed on temporary hold. To alternate between callers Press SWAP (4) You are connected to the held party and the other caller is placed on temporary hold. To exit from a conference call Replace handset or press HANG-UP (5) or press speaker on/off key (6) if in handsfree mode. You are released from the call. The callers are connecte
