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TELEPHONE USER GUIDE
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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to inc
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Table of Contents About This Guide 5 Document Overview 6 Intended Audience 6 Conventions 6 Contacting Mitel Networks 7 Introduction 9 Overview 10 Summary of Features 10 CHAPTER 1 Accessing a Mailbox 11 Overview 12 Before You Begin 12 Using the Tutorial 12 Accessing Your Mailbox 13 CHAPTER 2 Main Menu 15 Main Menu Options 16 Listening to Unread Messages 18 Listening to Read Messages 20 Making a Message 22 CHAPTER 3 Message Menu 25 Message Menu Options 26 Answering a Message 28 Forwarding a Messag
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Table of Contents CHAPTER 4 User Options Menu 33 User Options Menu 34 Changing a Greeting 35 Recording Your Name 38 Changing Your Passcode 38 Creating a Distribution List 39 Modifying a Distribution List 40 Fax Delivery Options 41 Additional Mailbox Options 41 4 6510 UM Telephone User Guide
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About This Guide In This Chapter . . . Document Overview on page 6 Intended Audience on page 6 Conventions on page 6 Contacting Mitel Networks on page 7 6510 UM Telephone User Guide 5
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About This Guide Document Overview This guide provides detailed instructions on using the Mitel Networks™ 6510 Unified Messaging (UM) software on your telephone. Intended Audience This guide is intended for anyone using the 6510 Unified Messaging software over the telephone. Note: This document covers the default 6510 UM system telephone user interface options only. Your system may have been customized for a different configuration. See your System Administrator for details if your mailbo
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About This Guide Contacting Mitel Networks Contact us by mail at: Mitel Networks Corporation 350 Legget Drive Ottawa, ON K2K 2W7 Contact us by phone: Tel: 613-592-2122 Fax: 613-592-4784 Contact us on the Web: www.mitel.com 6510 UM Telephone User Guide 7
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About This Guide 8 6510 UM Telephone User Guide
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Introduction In This Chapter . . . Overview on page 10 Summary of Features on page 10 6510 UM Telephone User Guide 9
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Introduction Overview The 6510 Unified Messaging server simplifies the way that you handle your messages. Think of it as your own personal receptionist. Depending on the configuration of your system, the 6510 UM can take your calls when you do not want to be disturbed, record messages from callers when you are unavailable, and screen your calls. Summary of Features With the 6510 Unified Messaging system, you can: • Screen and forward calls to other extensions • Send a single message to multi
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CHAPTER 1 Accessing a Mailbox In This Chapter . . Overview on page 12 Before You Begin on page 12 Using the Tutorial on page 12 Accessing Your Mailbox on page 13 6510 UM Telephone User Guide 11
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Accessing a Mailbox Overview Many of the 6510 UM features are available by using a telephone keypad. If you are already familiar with the 6510 UM system, you can barge through the voice prompts. Before You Begin Before you can use the 6510 UM system, you need to obtain the following information from your System Administrator: • Internal extension to access the 6510 UM system; • Telephone number to access 6510 UM from outside of the office; • Your mailbox number (this is normally the same n
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Accessing a Mailbox The tutorial is divided into three sections: • Password: This tutorial section guides you through the password setup process. Note: The initial default password is 1111. It must be changed to ensure privacy. • Personal Greetings: This tutorial section describes the different personal greetings and plays a sample of a greeting. You are then asked to record each personal greeting. You can change your greetings at any time. Note: The Personal Greetings also includes the
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Accessing a Mailbox 3. Enter your mailbox number. The mailbox number is what other users enter to reach you or leave you a message. Your System Administrator will provide you with your personal mailbox number. 4. The system prompts you to enter your password. 5. Enter 1111 as your initial password. Note: Your password will remain as 1111 until you change it. To keep your mailbox secure, immediately change your password and ensure that you keep your new password private. 6. The 6510 UM sys
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CHAPTER 2 Main Menu In This Chapter… Main Menu Options on page 16 Listening to Unread Messages on page 18 Listening to Read Messages on page 20 Making a Message on page 22 6510 UM Telephone User Guide
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Main Menu Main Menu Options The Main Menu is the starting point for accessing and customizing the folders within your mailbox to operate specifically to your needs. You must first log in to the system before you are able to reach the Main Menu. Note: This document covers the default 6510 UM system telephone user interface options only. Your system may have been customized for a different configuration. See your System Administrator for details if your mailbox commands differ from this do
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Main Menu Option Name Function P (7) Play Voice and E-mail Messages This option sends you to the Message Menu and allows you to play your Unread and Read mes- sages. M (6) Make a New Message This option allows you to record and send a message to a user (or list of users). You can review and re-record or add to the message before sending it. You can also cancel the message that you recorded. Messages can be classi- fied as private, certified, or urgent before sending. U (8) User Options
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Main Menu Listening to Unread Messages You can listen to all Unread (new) messages in your Inbox. To listen to unread messages: 1. In the Main Menu, press P (number 7 on the keypad). You will be prompted by the following options: Key Function 1 listen to unread messages 2 listen to read messages 9 listen to all messages Note: You are prompted to press 1 or 2 only if there are both unread and read messages in your inbox. If you only have unread or read messages, then the system will immedia
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Main Menu Note: There are also options for which you are not prompted. These are as follows: Key Function 1 Play message timestamp and envelope information 8 Skip message and mark as unread * Activate control keys 6510 UM Telephone User Guide 19
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Main Menu Listening to Read Messages You can listen to all Read (saved) messages in your Inbox. To listen to read messages: 1. In the Main Menu, press P (number 7 on the keypad). You will be prompted by the following options: Key Function 1 listen to unread messages 2 listen to read messages 9 listen to all messages Note: You are prompted to press 1 or 2 only if there are both unread and read messages in your inbox. If you only have unread or read messages, then the system will immediately
