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Avaya one-X Deskphone Value Edition
SIP for 1603SW-I IP Deskphone User Guide
16-603578
Issue 1
June 2010
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Notice means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs While reasonable efforts have been made to ensure that the in object code, originally licensed by Avaya and ultimately utilized by information in this document is complete and accurate at the time of End User, whether as stand-alone products or pre-installed on printing, Avaya assumes no liability for any errors. Avaya reserves the Hardware. “Hardware” me
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Downloading documents For the most current versions of documentation, see the Avaya Support Web site: http://www.avaya.com/support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/ support ™ Avaya one-X Deskphone Value Edition SIP for 1603SW-I IP Deskphone User G
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™ 4 Avaya one-X Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010
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Contents Chapter 1: Introduction to the 1603SW-I SIP Telephone........................................................7 Overview of phone buttons and features..........................................................................................................8 LEDs...............................................................................................................................................................10 Icons in the telephone display......................................
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™ 6 Avaya one-X Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010
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Chapter 1: Introduction to the 1603SW-I SIP Telephone ™ The 1603SW-I telephone is a multiline SIP telephone for use by enterprises with Avaya Aura ™ Communication Manager and Avaya Aura Session Manager call processing systems or ™ enterprises with Avaya Aura Midsize Business Template call processing system.The 1603SW-I SIP telephone puts convenient features and capabilities at your fingertips, including a Conference, Transfer, Hold, and Redial button and a menu of options and settings to customi
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Introduction to the 1603SW-I SIP Telephone Overview of phone buttons and features No. Name Description 1 Message An illuminated red light in the upper-right corner of your phone waiting indicates you have voicemail messages waiting. If Visual Alerting indicator is enabled, this light flashes when you receive an incoming call. 2 Phone display There are two lines in the phone display. The phone display presents calling or called party identification, user options, and other information relevant to
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Overview of phone buttons and features No. Name Description 3 Call There are 3 buttons that can be programmed by the system appearance administrator as call appearance buttons. The right-most call buttons appearance button can be programmed as a call appearance button or a feature button. See Call appearance/feature button below for more information. Press a call appearance button to make or answer a call or resume a call on hold. For information about the call appearance LEDs, see LEDs on page
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Introduction to the 1603SW-I SIP Telephone LEDs Each call appearance button has two LEDs, one green and one red, to indicate the status of the call appearance. The status is identified by whether the LED is on, off, or blinking as described in the following table. Table 1: Call appearance button LEDs LED Description Steady green and steady Call appearance is active. red Slow blinking green and Call appearance is ringing. steady red Fast blinking green Call appearance is on hold. Very fast blinki
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Paper labels Paper labels Next to each call appearance button and the feature button is a paper label. The label identifies the call appearance number or the feature that has been programmed on the button by your system administrator. You can remove the labels if you want to change a label or write on a blank one. Printed labels are also available for your telephone. See your system administrator for more information. ™ Avaya one-X Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide
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Introduction to the 1603SW-I SIP Telephone ™ 12 Avaya one-X Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010
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Chapter 2: Logging in to and out of your telephone Logging in and out maintains your personal options if you share a telephone with other users, or if you want to use the same extension from another phone. Logging out also prevents unauthorized use of your telephone during an absence. Logging in to your telephone Log in from the initial screen that prompts you for your extension. 1. Enter your extension. 2. Press # to select OK. 3. Enter the password your system administrator has assigned to you
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Logging in to and out of your telephone ™ 14 Avaya one-X Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010
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Chapter 3: Making calls Use the procedures in this chapter to make calls from your telephone. Making a call If you are not on a call, simply dial the number you want to call. 1. Do one of the following: • Lift the handset. • Press the Speaker button. • Press an available call appearance button. 2. Dial the number you want to call. Redialing a number Press the Redial button to call the last number dialed. ™ Avaya one-X Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010
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Making calls ™ 16 Avaya one-X Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010
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Chapter 4: Handling calls Use the procedures in this chapter to handle calls from your telephone. This includes procedures such as answering a call, muting a call, and transferring a call. Answering a call When you receive an incoming call, the incoming call is usually selected automatically. However, if you are already on a call or if you receive more than one incoming call at a time, you may need to select the call you want to answer manually. • If you are not on another call, do one of the fo
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Handling calls Putting a call on hold 1. Press the Hold button to put your active call on hold. The fast blinking green LED next to the call appearance button indicates the call is on hold. 2. To resume the call, press the call appearance button for the call on hold. Transferring a call 1. If the call you want to transfer is not your active call, press the call appearance button for the call you want to transfer. 2. Press the Transfer button. The very fast blinking green LED next to the call app
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Chapter 5: Conference calls You can use conference calls to speak with up to two people in different locations on the same call. Additional conferencing options may be available through Expanded Meet-Me Conferencing. Contact your system administrator for more information about this feature. Making a conference call 1. While active on a call, press the Conference button. The very fast blinking green LED next to the call appearance button indicates the call is being conferenced. 2. Dial the teleph
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Conference calls 1. Press the Hold button during a conference call. The blinking green LED next to the call appearance button indicates the conference is on hold. 2. Press the call appearance button to resume the conference call. Dropping the last person added from a conference call While active on a conference call, press the Drop button. ™ 20 Avaya one-X Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010
