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4620/4620SW/4621SW IP Telephone
User Guide
555-233-781
Issue 3
April 2006
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© 2006 Avaya Inc. Third-party Components All Rights Reserved. Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Notice Components”), which may contain terms that expand or limit rights to use While reasonable efforts were made to ensure that the information in this certain portions of the Product (“Third Party Terms”). Information identifying document was complete and accurate at the time of prin
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Call Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Chapter 5: Using the Web Access Application . . . . . . . . . . . . . . 47 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Web Access Authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Navigating Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Navigating the Home Page and Oth
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Contents Feature Button Labeling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Changing a Phone/PC Ethernet Interface . . . . . . . . . . . . . . . . . . . . . . 72 Selecting an Alternate Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Chapter 7: Headsets and Handsets . . . . . . . . . . . . . . . . . . . . 75 Introduction . . . . . . . . . . . .
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About This Guide Overview This guide covers how to use your new 4620/4620SW/4621SW IP Telephone. The 4620/ 4620SW/4621SW is simple to use while offering the latest advances in telephony systems. IP (Internet Protocol) telephones obtain their operational characteristics from your central telephone server rather than residing in the phone unit itself. Updates and new features are downloaded to your phone without intervention or the need for phone replacement. This guide contains eight chapter
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About This Guide What’s New in This Document Issue 3 reflects changes to the document title and legal pages only. There are no significant changes in telephone operation for Software Release 2.4 How to Use This Document This guide is organized to help you find topics in a logical manner. Read it from start to finish to get a thorough understanding of how to use your 4620/4620SW/4621SW IP Telephone. Or, use the Table of Contents or Index to locate information specific to a task or function you
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Document Organization Document Organization This guide contains the following chapters: Chapter 1: Introducing Your Describes each element on the face of the telephone. 4620/4620SW/4621SW IP Also covers telephone navigation, applications and Telephone features. Chapter 2: Using Your 4620/ Covers all call-related information, such as initiating 4620SW/4621SW IP calls, receiving calls, speed dialing, calling a party on the Telephone call log, conferencing and transferring calls, accessing and
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About This Guide Symbolic Conventions Note: Note: This symbol precedes additional information about a topic. Typographic Conventions This guide uses the following typographic conventions: Document Underlined type indicates a section or sub-section in this document containing additional information about a topic. “Document” Italic type enclosed in quotes indicates a reference to an external document or a specific chapter/section of an external document. Italics Italic type indicates the resul
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Chapter 1: Introducing Your 4620/4620SW/4621SW IP Telephone Introduction This chapter introduces you to the layout of the 4620/4620SW/4621SW IP Telephone. It provides a description for each functional button and other phone characteristics, briefly describes each 4620/4620SW/4621SW application, and provides basic instructions for navigating display screens. Note: Note: The 4620 and 4620SW SW IP Telephones have the exact same appearance, user interface, and functionality. The phones do have
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Introducing Your 4620/4620SW/4621SW IP Telephone The 4620/4620SW/4621SW IP Telephone The 4620/4620SW/4621SW IP Telephone is an innovative telephone that gives you access to the World Wide Web while offering the latest features and applications. The large display area allows up to 12 application-specific buttons to be presented and labeled at one time. Additionally, 12 Line/Feature buttons, 4 softkeys, and other fixed buttons provide access to powerful capabilities such as: ● call server-base
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The 4620/4620SW/4621SW IP Telephone Figure 1: 4620/4620SW/4621SW IP Telephone 1 2 3 3 4 4 5 6 7 16 8 17 9 10 18 11 19 12 20 13 21 14 22 15 Issue 3 April 2006 13
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Introducing Your 4620/4620SW/4621SW IP Telephone Table 1: 4620/4620SW/4621SW IP Telephone Button/Feature Descriptions Callout Button/Feature Button/Feature Number Name Description 1 Message Waiting When lit, indicates you have a message waiting on your voice Lamp messaging system. This indicator can also be optioned to flash for incoming calls. 2 Display The display screen is 4 inches by 2.9 inches. Information displayed varies according to the application/function currently active. When th
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The 4620/4620SW/4621SW IP Telephone Table 1: 4620/4620SW/4621SW IP Telephone Button/Feature Descriptions (continued) Callout Button/Feature Button/Feature Number Name Description 11 Headset With a headset connected, changes audio control from the handset or Speaker to the headset. 12 Mute LED Lights steadily when the handset, headset or Speaker is Indicator muted. 13 Mute Turns off the active Speaker, handset, or headset microphone, to prevent the other person from hearing you. 14 Volume Con
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Introducing Your 4620/4620SW/4621SW IP Telephone About the Feature Key Expansion Unit (EU24/EU24BL) The Feature Key Expansion Unit is an optional device that can be connected to your 4620 IP Telephone. The EU24 and EU24BL contain 24 buttons onto which your System Administrator sets up additional IP telephone features and/or call appearances (incoming and outgoing lines). The EU24BL is essentially the same as an EU24, except with a backlit display. When we use the term “EU24” anywhere in this
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Navigating Application Screens selection. When you enter text on a screen (for example, a Speed Dial button label), several Line/Feature buttons provide editing features like backspacing or hyphenation. Here is an example of the difference between a Line/Feature button’s functionality in the Phone application versus other applications. To call someone from the Phone application (the default display screen) you press the first Line/Feature (call appearance) button and dial your party. But in
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Introducing Your 4620/4620SW/4621SW IP Telephone Four softkeys ( ) appear directly below the display area. They allow you to access the other 4620 applications. In an application, they allow you to perform application-specific functions, like add, save, edit, delete, or cancel. The labels above the softkeys reflect their function relative only to that specific screen. 4620/4620SW/4621SW IP Telephone Applications Your 4620 IP Telephone provides four applications (Phone, Speed Dial, Call Log, a
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4620/4620SW/4621SW IP Telephone Applications Call Log Application The Call Log application provides three lists, each showing up to 30 outgoing, incoming answered or missed calls. Use this application to call a person directly from the Call Log or to add a log entry’s name and phone number to a Speed Dial button. In addition, you can disable the Call Log for privacy purposes by setting the Call Log Disable option, as described in Chapter 6: 4620/4620SW/4621SW IP Telephone Options. Chapter 4
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Introducing Your 4620/4620SW/4621SW IP Telephone Additional 4620/4620SW/4621SW Functionality Push Feature Your System Administrator can “push” a Web page, a text message, an audio message, or any combination of those items to your 4620/4620SW/4621SW IP Telephone. Depending on how the pushed material is administered, it may override what is otherwise presented by the telephone. In general, the pushed content is also accompanied by one or more notification tones. Specifically, your System Admi
