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Operating Instructions
Troubleshooting
When the Machine Does Not Operate As Wanted
1
Troubleshooting When Using the Copy Function
2
Troubleshooting When Using the Facsimile Function
3
Troubleshooting When Using the Printer Function
4
Troubleshooting When Using the Scanner Function
5
Adding Paper and Replacing Toner
6
Clearing Misfeeds
7
Remarks
8
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Inf
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Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Important Contents of this manual are subject to change without prior notice. In no event will the company be li- able for direct, indirect, special, incidental, or consequential damages as a result of handling or oper- ating the machine. Notes: Some illu
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Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. Important ❒ Media differ according to manual. ❒ The printed and electronic versions of a manual have the same contents. ❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files. ❒ Depending on which country you are in, there may also be html manuals. To view these manuals, a Web browser must be installed. ❖ About This Machine Be sure to read the Safety I
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❖ Network Guide Explains how to configure and operate the machine in a network environ- ment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine. ❖ Other manuals • PostScript3 Supplement UNIX Supplement Manuals for DeskTopBinder Lite DeskTopBinder Lit
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TABLE OF CONTENTS Manuals for This Machine......................................................................................i How to Read This Manual .....................................................................................1 Symbols .....................................................................................................................1 Names of Major Options ............................................................................................1 1. When the Mac
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5. Troubleshooting When Using the Scanner Function When Scanning Is Not Done As Expected ........................................................53 When You Cannot Send Scanned Files.............................................................54 When You Cannot Browse the Network to Send a Scanned File ............................54 When the TWAIN Driver Cannot Be Started ............................................................54 The Network Delivery Function Cannot Be Used..................
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How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine. Indicates important safety notes. Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of Ab
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2
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1. When the Machine Does Not Operate As Wanted This section describes basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section explains the indicators that light up when the machine requires the user to remove misfed paper, add paper, or perform other procedures. h: Error indicator Appears when there is a misfeed, a cover is left open, or another problem occurs. See p.89 “Clearing Misfeeds”. B: Load Paper indicator Appears when paper-out con
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When the Machine Does Not Operate As Wanted Panel Tone The following table explains the various beep patterns that the machine produces to alert users about machine conditions. 1 Beep pattern Meaning Cause Two long beeps. Machine has warmed After cooling or being switched on, the up. machine has fully warmed up and is ready for use. Single short beep. A valid operation is A control panel key was pressed, the accepted. machine was switched on, or a docu- ment was placed on the ADF or ARDF. Fiv
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When the Function Status Indicator Lights Up in Red When the Function Status Indicator Lights Up in Red 1 If a function key is lit in red, press the key to switch to the screen for the corre- sponding function, and then follow the message that appears. Problem Cause Solution Documents and reports There is no copy paper left. Add more paper. See p.65 “Load- are not printed out. ing Paper”. An error has occurred. The function whose indicator is lit Record the code number shown is defective. in t
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When the Machine Does Not Operate As Wanted When You Have Problems Operating the Machine 1 The following chart gives explanations of common problems and messages. If other messages appear, follow the instructions displayed. Problem Cause Solution This message appears when you If the machine does not get start- “Please wait.” turn on the operation switch or ed within 2 minutes, contact your appears. change the toner bottle. service representative. If the machine has not been in use Wait for th
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When You Have Problems Operating the Machine Problem Cause Solution Original images are You may have loaded the paper Load paper correctly. Load paper printed on the reverse incorrectly. into Tray 1-4 with the print side side of the paper. up, and into the bypass tray with the print side down. See p.68 1 “Orientation-Fixed Paper or Two-Sided Paper”. Misfeeds occur frequently. The tray's side fences may not be Check the side fences are locked. locked. See p.71 “Changing the Paper Size”. Mi
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When the Machine Does Not Operate As Wanted Problem Cause Solution The use of the function is restrict- Contact the administrator. “You do not have ed to authenticated users only. privileges to use this func- tion.” appears. 1 Authentication failed. The entered login user name or Ask the administrator for the correct password is not correct. login user name and password. Authentication failed. Cannot access the authentication Contact the administrator. server when using Basic Authenti- cation
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When a Job Is Not Performed When a Job Is Not Performed If you cannot execute a function, it may be that the machine is being held up by another function. 1 If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In some cases, you can carry out another job (copi- er, facsimile, printer, or scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called “Multi-accessi
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When the Machine Does Not Operate As Wanted Note ❒ If the machine is capable of executing multiple functions simultaneously, specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display mode”. For setting of Printing Priority Function, see “General Features”, General Settings Guide. 1 ❒ While printing is in progress, scanning a document using another function may take more time. 10
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2. Troubleshooting When Using the Copy Function This chapter describes likely causes of and possible solutions for copier function problems. When a Message Is Displayed This section describes the machine's main messages. If other messages appear, follow the instructions they contain. Important ❒ For messages that are not listed here, see “When You Have Problems Operat- ing the Machine”. Message Cause Solution Improper original is placed. Select paper manually, not with Cannot detect the Auto P
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Troubleshooting When Using the Copy Function Message Cause Solution Duplex mode does not support Duplex mode supports the fol- Cannot dup. copy the selected paper size. lowing paper sizes: A3L, this size. B4 JISL, A4KL, B5 JISKL, 1 A5KL, 11"×17"L, 8 / "×14"L, 2 1 1 8 / "×14"L, 8 / "×11"KL, 4 2 1 1 7 / "×10 / "KL, 8"×13"L, 4 2 1 1 8 / "×13"L, 8 / "×13"L, 8KL, 2 4 2 16KKL. Select one of these sizes. The number of copies exceeds the You can change the maximum Max. number of maximum copy qu
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When You Cannot Make Clear Copies When You Cannot Make Clear Copies This section describes likely causes of and possible solutions for unclear copies. Problem Cause Solution Copies appear dirty. Image density is too dark. Adjust the image density. See “Adjusting Image Density”, Copy Reference. 2 Copies contain blots or The machine is not on a level surface. Place the machine on a stable and are patchy. level surface. Make sure the machine's environ- ment meets requirements. See p.93 “Where
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Troubleshooting When Using the Copy Function Problem Cause Solution A shadow appears on Image density is too dark. Adjust the image density. See copies if you use past- “Adjusting Image Density”, ed originals. Copy Reference. Change the orientation of the original. Put mending tape on the pasted area. The same copy area is The exposure glass, ADF or Clean them. See p.97 “Maintain- dirty whenever mak- ARDF is dirty. ing Your Machine”. 2 ing copies. Copies are too light. Image density is too lig
