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hp deskjet
990c/980c/960c
quick reference guide
Guide de référence rapide french
Guida di riferimento rapido italian
Snelle naslaggids dutch
http://www.hp.com/go/support/
*C6455-90151*
© Copyright 2000
C6455-90151
Hewlett-Packard Company
Printed in XXXXXXX 11/00
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Windows Macintosh quick reference guide hp deskjet 990c/980c/960c series english
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Edition 1 October 2000 Copyright 2000 Hewlett-Packard Company acknowledgements Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated. Mac, Macintosh, and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to th
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english quick reference guide hp deskjet 990c/980c/960c series table of contents introducing the hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 printer cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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iv english
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english introducing the hp deskjet printer what’s in the box Thank you for buying an HP Deskjet printer! Your printer box contains the following items: HP Deskjet printer (990c series, 980c Printer software CD series, or 960c series) •quick reference guide Automatic two-sided printing module quick start poster (may not be available in all printer Black print cartridge models) Tri-color print cartridge Power cord If any of these items is missing from your box, talk to your HP dea
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print cartridges printer cables The HP Deskjet printer box includes both A printer cable is not included in the a black and a color print cartridge. Each box. Purchase one of the following print cartridge box, and the electronic cables to connect the printer to your quick help manual, contain installation computer: instructions. An IEEE 1284-compliant parallel When you replace a print cartridge, interface cable which is used with all verify that you have the correct part Windows systems
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english finding information Several documents are included with the HP Deskjet printer. They provide instructions on how to install the printer software, operate the printer, and find help when you need it. The following chart indicates where to find specific types of information. for information about... see... platform Setting up the printer and quick start poster Windows installing the printer (all versions) software and Macintosh Printer features, quick help Windows specifications, (See
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viewing quick help The electronic manual, quick help, offers instructions for using the HP Deskjet printer. Information is also provided to help you solve printer problems that may occur. Adobe Acrobat versions of quick help Windows 95, 98, Me, 2000, The quick help manual is also available and NT 4.0 users in the following languages: Open quick help through the hp printer Arabic assistant, a tool that also provides: Bahasa Indonesia Support through HP’s customer care Bulgarian Prin
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english If you want to view the manual in one of Macintosh users these languages: On Macintosh computers, Adobe 1. Double-click the hp printer assistant icon Acrobat Reader is required to view the on your computer desktop. quick help manual. If you do not have 2. Click the quick help button in the hp Acrobat Reader, install it from the printer printer assistant screen. software CD. 3. Select quick help is available in other To open quick help: languages at the bottom of the quick 1. In
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viewing printer information in Windows 3.1x and DOS Windows 3.1x users DOS users In Windows 3.1x systems, information In DOS operating systems, information about operating the printer is located in about the HP Deskjet printer is found in a an electronic User’s Guide. This option text document called dosread.txt. This is available only with HP Deskjet 990c file is located on the printer software CD series printers. in the \\djcp\ directory. For You need Adob
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english contacting hp customer care HP customer care's service and support provides expert advice on using your HP Deskjet printer or solving problems with your printer. There are several ways to obtain assistance—what you need, when you need it! hp’s support process hp customer care e-support HP customer care's support process HP customer care e-support offers online works most effectively if you look for support for as long as you own your HP help in the following order: printer. Get inst
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for this language... use this Website... English http://www.hp.com/go/support French http://www.hp.com/cposupport/fr German http://www.hp.com/cposupport/de Japanese http://www.jpn.hp.com/CPO_TC/eschome.htm Korean http://www.hp.co.kr/go/support Portuguese http://www.hp.com/cposupport/pt Simplified Chinese http://www.hp.com.cn/go/support Spanish http://www.hp.com/cposupport/es Swedish http://www.hp.com/cposupport/sv Traditional Chinese http://taiwan.support.hp.com Link to HP user community forums
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english If you cannot solve the problem using hp customer care by phone these resources, call an HP customer HP provides telephone support free of care service technician while you are in charge during the printer’s phone front of your computer and printer. For support period. (Standard phone faster service, please be prepared to company charges do apply, however.) provide information about the steps you The list below shows the phone support have taken to solve the problem. period f
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support phone numbers for this use this If you need help solving a problem, region... phone number... contact HP customer care using one of Argentina +54 0810 555 5520 the phone numbers in the table on the right. If the phone number for your Australia +61 3 8877 8000 region is not listed, please refer to HP's Austria +43 (0) 810 00 6080 Website at www.hp.com/cpso-support/ Belgium (Dutch) +32 (0) 2 626 88 06 guide/psd/cscinfo.htm. Belgium +32 (0) 2 626 88 07 (French) after the free phone supp
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english obtaining hp customer care for this use this region... phone number... repair Mexico 01 800 472 6684 If your HP printer needs repairing, call Middle East, +971 4 883 8454 HP customer care phone support. (See Dubai HP’s support phone numbers on the Netherlands +31 (0) 20 606 8751 previous page.) A trained HP customer New Zealand +64 (9) 356 6640 care service technician will diagnose the Norway +47 22 116299 problem and coordinate the repair process. Philippines +66 (2) 867 3551 P
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solving Windows installation problems View the information in this section if you have problems setting up your printer. If you need help after the printer is set up, see the quick help electronic manual. what is the problem? possible causes... The CD is not properly inserted in the CD- I inserted the installation CD, ROM drive but the computer could not read it. The CD is damaged The CD-ROM is damaged to solve the problem... Reinsert the CD into the CD-ROM drive. Be careful to positio
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english what is the problem? possible causes... There may be a conflict with your The printer software did not install correctly. virus protection program There may be a conflict with another software program There may be a conflict with a peripheral device connected to your printer to solve the problem... Uninstall your printer software. For Windows 95, 98, Me, NT 4.0, For Windows 3.1x: and 2000: 1. Open the hp deskjet 9xx series 1. Click Start > Programs > hp program group. deskje
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what is the problem? When I connect a USB cable between the printer and my computer, the New Hardware Wizard does not appear. possible causes... to solve the problem... Make sure Windows 98, Me, or 2000 is You may not be using Windows running. If you do not have Windows 98, Me, or 98, Me, or 2000. 2000, you need to use a parallel cable. 1. Disconnect and then reconnect the USB cable Your USB cable may not be from your printer. connected properly. 2. Make sure that the cable is securely a
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english what is the problem? possible causes... Static electricity has built up in the cable When I connect a USB cable between the printer and your computer between the printer and my You may have a defective USB cable computer, an “Unknown Device” message appears. to solve the problem... 1. Disconnect the USB cable from the printer. 2. Unplug the printer from its power cord. 3. Wait approximately 30 seconds. 4. Plug the printer cord into the printer. 5. Plug the USB cable into the prin
